What are the responsibilities and job description for the Guest Service Representative position at Countryinn & Suites?
We currently have an opening for a Guest Service Representative. Dynamic individuals who are team players and are looking to join a positive environment are encouraged to apply.
Responsibilities:
Practices customer service behaviors, such as listening, initiative, responsiveness, cheerfulness, accommodation, courtesy, honesty, and professionalism
Demonstrates good communication skills and helps ensure optimum communication between all guests, all shifts, departments, and management
Checks guests in and out in a cheerful, friendly manner, maintaining efficiency, accuracy, and compliance with legal requirements and company standards
Ensures accurate processing of charges and completes / balances end of shift reports with full handover to next shift
Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages
Observes safe cash handling procedures required by company policy and is responsible for the cash drawer, cash, and credit card information transactions for the shift
Takes and records advance reservations accurately and confirms requests
Maintains a clean and organized lobby and front desk area including restocking coffee and amenities
Qualifications:
Experience in other hotels or a comparable service industry dealing with customers.
Prior PMS system experience a plus!
Bilingual on any Language is a Plus!
Applicants with no experience are encourage to apply!
