What are the responsibilities and job description for the Experienced - Loan Quality Control Specialist position at CountryPlace Mortgage - A Cavco Company?
As a Quality Control Specialist with CountryPlace Mortgage you will be responsible for ensuring that the company's consumer finance operations comply with all internal policies, industry regulations, and applicable laws. This role focuses on reviewing consumer loans, credit applications, and other financial products to ensure accuracy, completeness, and adherence to regulatory standards. This position plays a critical role in identifying potential risks, improving operational efficiency, and supporting the company’s efforts to maintain high standards of customer service and regulatory compliance.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Conduct in-depth quality control reviews of consumer loan applications, credit reports, underwriting decisions, disclosures, and customer communications.
- Perform audits to determine accuracy, consistency, error detection, omission of data/information, process and/or system gaps, etc.
- Ensure processes and samples reviewed are managed in adherence to internal policies and procedures, investor/insurer guidelines, and regulations.
- Ensure audits include required level of detail and are performed in a timely manner, in accordance with established policies and procedures.
- Create and maintain documents necessary to perform quality assurance and control audit process including, itemized checklists, reports, scorecards, trackers, etc.
- Provide feedback and recommendations to improve internal processes, policies, and procedures to enhance efficiency, accuracy, and compliance. Work closely with other departments to implement best practices and resolve issues.
- Responsible for preparing monthly quality control report for department managers. Deliver quality control results work with the specialist and their supervisors on needed improvements.
- Assist in responding, monitoring, and tracking compliance complaints. Provide reporting as needed.
- Perform administrative and other support for the Department. Responsible for database administration if applicable to job duties. May assist in preparation of reports for various committees, workgroups, and projects.
- Perform other related duties as required and assigned
POSITION REQUIREMENTS, CAPABILITIES, & SKILLS:
- Excellent written, verbal, and organizational skills, with the ability to multi-task
- Strong researching and critical thinking skills
- Good problem-solving and decision-making skills
- Self-starter with strong organizational skills
- Strong interpersonal skills and ability to work well with a wide range of people
- Excellent written, verbal, and organizational skills, with the ability to multi-task
- Ability to read and interpret published rules and regulations
- Self-motivated with ability to work independently
- Strong understanding of Microsoft Office Suite, specifically Excel
JOB REQUIREMENTS
- BA/BS/BBA degree required
- 5 years’ experience in quality control (banking or financial services)
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Local candidates only - relocation not available.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Cavco Industries and CountryPlace Mortgage are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.
Experience
Required- 5 year(s): Experience in quality control (banking or financial services)
Education
Required- Bachelors or better in Business Admin or related field
Skills
Required- Microsoft Excel