What are the responsibilities and job description for the GSM/Used Car Manager position at Countryside Chrysler Dodge Jeep Ram?
About Us:
Countryside CDJR is a trusted automotive dealership that delivers our community exceptional customer service and top-tier vehicles. We are seeking a motivated and experienced Used Car Manager/General Sales Manager
to join our leadership team and drive sales, profitability, and customer satisfaction.
Position Overview:
As the Used Car Manager/General Sales Manager, you will oversee the sales department's operations, with a focus on used car sales, inventory management, and overall sales team performance. This is a high-impact role where leadership, strategic decision-making, and a customer-first attitude are crucial.
Key Responsibilities:
- Sales Leadership:
- Drive sales growth by setting goals and strategies for the team.
- Monitor and analyze sales performance metrics to meet dealership objectives.
- Train, mentor, and motivate the sales team to achieve their maximum potential.
- Used Car Management:
- Oversee the procurement, pricing, and inventory management of pre-owned vehicles.
- Monitor market trends to ensure competitive pricing and strong profitability.
- Manage reconditioning processes to ensure high-quality inventory standards.
- Customer Experience:
- Build lasting relationships with customers by fostering a culture of excellent service.
- Address and resolve customer concerns or complaints in a timely manner.
- Operations & Compliance:
- Ensure all sales operations comply with dealership and manufacturer policies.
- Work closely with the finance team to support smooth deal structuring and maximize backend profit.
- Collaborate with other departments to ensure seamless dealership operations.
Qualifications:
- Proven experience in automotive sales management, with a strong focus on used cars.
- Demonstrated success in achieving and exceeding sales and profitability goals.
- Exceptional leadership and team-building skills.
- Strong understanding of automotive retail and pre-owned vehicle markets.
- Proficiency in CRM tools, inventory management systems, and dealership management software.
- Excellent communication, negotiation, and organizational skills.
What We Offer:
- Competitive salary with performance-based bonuses.
- Comprehensive benefits package, including health insurance, 401(k), and paid time off.
- Opportunities for professional growth and advancement within the organization.
- A supportive and dynamic work environment in a growing dealership.