Pet Resort Receptionist

Job Summary

The Client Services Specialist is an invaluable member of the Resort team who works directly with a Resort Manager and supporting staff to provide exceptional customer service while maintaining a smooth and efficient flow of clients and patients through the animal hospital.

Job Responsibilities

• Responsible for greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process. Models a professional and courteous manner with staff and clients. Maintain awareness of client experience while waiting – communicating with the client.
• Ability to stand and greet patient by name when approaching the counter.
• Promotion of resort initiatives set forth by the Leadership Team
• Follows established policy and procedures in scheduling clients
• Running dogs back and forth from reception to daycare areas
• communicating with team members of issues, behaviors, and medical treatment needed daily with our clients pets.
• Multitasking
• Ensuring client information is accurate before client leaves: email, address and phone numbers.
• Invoices clients, collects fees, makes change, imprints credit card forms, and obtains authorization for credit charges following the credit policies of the hospital.
• Maintains appearance and cleanliness of reception area, bathroom and med room. including Cleaning, vacuuming, mopping, re-stocking of products, office supplies.
• Demonstrates a full working knowledge of AVImark procedures and functional applications.
• Skills and Basic Qualifications

*

• High school diploma or GED required. Bachelor’s degree preferred.
• Prior client service experience in related area preferred but not required
• Proper telephone etiquette and client service excellence
• Basic veterinary medical knowledge, including products and services
• Excellent oral and written communication skills
• Basic computer skills (Microsoft Office, e-mail, and AVImark experience preferred)
• Strong organizational skills with ability to multi-task, utilize empowerment and still attend to details
• Equal Employment Opportunity
• It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.

Job Type: Part-time

Pay: $10.00 - $11.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Day shift
• Night shift

Work Days:

• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $10 - $11