Member Service Associate

Description

POSITION SUMMARY:  This position supports the work of the YMCA by providing superior customer service to current and prospective members.  Assists with all aspects of membership as the first point of contact and information source for facility users.

ESSENTIAL FUNCTIONS:

• Accurately registers new members via the provided membership software
• Makes and/or replaces membership passcards
• Registers users for classes
• Accurately processes payments for membership, class and program registrations, ensuring balance at close of shift.
• Communicates up to date class and activity information to members and participants;answers member questions about programs, services,  schedules and the facility
• Refers members to appropriate departments or staff when necessary
• Answers incoming calls promptly and courteously
• Registers staff for required employee training classes
• Keep the desk area neat and clean at all times
• Tracks member complaints and notifies appropriate managers/supervisors regarding behavioral situations which occur on the Countryside campus
• Closes, Balances and Deposits Night Deposits
• Follow all safety and risk management procedures and report any safety issues to your supervisor
• Assist with Scholarship Fund Raising activities
• Other duties as assigned or required by business necessity

Qualifications

EDUCATION AND YEARS OF EXPERIENCE REQUIRED:  High School Diploma and must pass a criminal background check.  1-2 years of experience in a customer-service related role is preferred.

REQUIRED SKILLS/ABILITIES:

• Proficiency and comfort working in membership software and database management (ie. Daxko), Google Workspace and other technology platforms.
• Friendly, outgoing personality to connect with members and provide a high level of customer service
• Strong conflict resolution skills
• Up to date knowledge of YMCA classes and facilities
• Ability to accurately handle monetary transactions and balancing
• Reliable, punctual attendance.

PHYSICAL REQUIREMENTS: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Noise in the work environment is moderate to noisy depending on the activity level of prospective and current members.

REASONABLE ACCOMMODATIONS STATEMENT

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Salary : $14