What are the responsibilities and job description for the Tax Claim Support Staff position at County of Chester, PA?

Salary : $19.36 Hourly

Location : 313 W Market Street - West Chester, PA

Job Type : Full Time, Non Exempt

Job Number : 03557

Department : Assessment

Division : Assessment

Opening Date : 02 / 20 / 2025

Closing Date : Continuous

Weekly Hours : 35

Shift : Day

Summary

The SSS IV provides intermediate administrative support and clerical duties within their respective department. This person must have strong organization, computer and typing skills.

Following is a composite of essential duties, tasks and accountabilities; however, there are additional duties specific to each department.

Essential Duties

Essential duties, tasks and accountabilities will vary by department and may include the following :

Receptionist / customer service duties (answer phones, make outgoing calls, direct calls, greet visitors).
Typing and data entry (prepare and distribute lists, transcription, maintain statistical data, proofreading).
Clerical duties (fax, copy, print, etc.).
Maintain databases, logs and spreadsheets.
Sort and distribute incoming mail.
Maintain and order supplies.
Filing and indexing (locate and pull files, re-file, update and maintain records).
Perform special projects as assigned (e.g., research, training, run errands, etc.).
Perform other duties, tasks and office functions, as required (e.g., attend meetings, facilitate meetings, etc.).

Tax Claim :

On a rotational basis, answer incoming phone calls and input summary notes on tax claim system.

On a rotational basis, process payments at the pubic counter.

Maintain assigned cash box fund including physical security, balancing / reconcilement and deposit preparation.

Provide general office support.

As appropriate, acquire cross-training in the following areas :

Tax certifications

Online payment processing

Mail-in payment processing

Daily office settlement processing

Monthly payout distribution processing

Monthly statutory interest posting / processing

Return & Claim mailer / posting processing

Sale Notice mailer / posting processing

Assist with January lien certification process

Assist with upset tax sale, continued upset tax sale and judicial tax sale preparation activities

Periodic refund and Act 319 breach processing

Assist with testing of periodic system fixes and upgrades

Background in accounting and experience with Oracle enterprise environment a plus.

As needed, assist Assessment with incoming phone calls, public counter inquiries and other activities including periodic mailings, appeal application processing and filing.

Qualifications / Preferred Skills, Knowledge & Experience

High School Diploma or General Education Degree (GED).

Minimum of one year of general office experience.

Intermediate skills in using a personal computer and various software packages

Excellent verbal and written communication skills.

Strong typing skills (minimum of 50 wpm).

Ability to use office machines (fax, copier, calculator, etc.).

Strong interpersonal skills.

Strong grammar and spelling skills.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to work as part of a team.

Ability to interface effectively with all levels of county management.

Preferred Skills :

Associate's degree from an accredited college or university with courses in Office Administration, or equivalent combination of education and experience.

Excellent ability to establish priorities, work independently, and proceed with objectives without supervision.

Customer service experience.

Ability to establish priorities and carry tasks to completion.

Strong ability to handle and resolve recurring problems.

Ability to multi-task.

Accurate and detail oriented.

Ability to follow office protocol.

Strong knowledge of county policies and procedures.

Ability to use common sense understanding to carry out written or verbal instructions.

Additional Information

Relevant background checks, clearances, physicals, drug tests, and any other assessments or evaluations will be conducted after an offer of employment is given per County policy.

Computer Skills :

To perform this job successfully, an individual should have :

Intermediate Microsoft Office skills

Intermediate Word skills

Intermediate Excel skills

Intermediate Access skills

Intermediate PowerPoint skills

Intermediate Outlook skills (Email and Calendar)

Intermediate Internet skills (for research purposes)

PeopleSoft Financial and / or HR skills or the ability to learn PeopleSoft

The County of Chester offers comprehensive benefits to our employees.

What is your highest level of education?

No formal Education

High School Diploma or GED

Associates Degree

Bachelors Degree

Masters Degree

Doctorate or higher (includes Juris Doctorate and Medical Doctorate)

How many years of general office experience do you have? (general office skills involve : typing, filing, organizational and computer skills)

None

less than 1

Required Question

Salary : $19

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Tax Claim Support Staff

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