Coordinator of Volunteers

Coordinator of Volunteers

This part time position at the Chester County Library manages the Volunteer Program at both Chester County Library and its Henrietta Hankin Branch. The Coordinator of Volunteers also serves as a liaison to the Friends groups at both libraries.

Responsibilities of this position include recruiting and placing volunteers; planning, directing, and organizing onboarding for new volunteers; maintaining a database of volunteers; and planning volunteer recognition events. Additionally, this position works with the Friends groups to represent the library at monthly meetings and coordinates volunteers for book sales.

This position requires the completion of a two year or four year program from a college or university, and two to three years of experience in a public service organization that includes coordination of a volunteer program, special events, outreach, or other related experience. Excellent verbal and written communication skills are a must as well as strong interpersonal skills and the ability to plan, organize, and coordinate work.

All library positions require the following criminal background and child abuse clearances: Report of criminal history from the Pennsylvania State Police (PSP); Child Abuse History Clearance from the Department of Human Services (Child Abuse); and Fingerprint based federal criminal history submitted through the Pennsylvania State Police or its authorized agent (FBI).

Position Type
Part-Time / Non-Exempt

Shift
Monday – Friday, 8:30 – 4:30 pm, with occasional evenings and weekends

Weekly Hours
19

Deadline
Applications will be accepted until position is filled.

All employees of the Chester County Library are considered a mandated reporter of suspected child abuse under the Child Protective Services Law (Title 23 Pa. C.S.A. Chapter 63).

• Recruit, provide orientation and evaluate volunteers for service to Chester County Library (CCL) and Henrietta Hankin Branch Library (HH).
• Receive volunteer applications and maintain a file of same; handle all necessary correspondence with volunteer applicants in a timely manner.
• Plan, direct and organize onboarding for new volunteers including maintenance of the volunteer handbook; coordinate on-the-job and other required training between staff and volunteers.
• Work closely with administrators and managers to identify opportunities for volunteer support and maintain list of available volunteer positions.
• Identify and implement recruitment avenues; engage in outreach to community organizations and agencies to attract volunteer talent.
• Collaborate with Outreach and Reference Librarians to enlist volunteers to partner and present programs to outside organizations as well as in-person and virtual programs at the libraries. 
• Serve on library committees.
• Manage inventory and library volunteer supplies.
• Work to improve and streamline volunteer work processes.
• Receive feedback from library staff and volunteers; conduct meetings with library staff to determine ways to maximize the value of the volunteer program.
• Assist administrators and managers in addressing performance deficiencies and issues by providing additional training, reassignment or termination of the volunteer assignment.
• Serve as liaison to the Friends Groups. Liaison duties may include representing the library at monthly meetings, coordinating volunteers for the semiannual Friends Book Sales and assisting with recruitment of volunteers to serve on the Friends Groups’ Boards.
• Develop and implement activities to promote volunteer recognition, motivation and retention; plan and coordinate formal recognition program for Chester County Library Center and Hankin Branch Library volunteers.
• Facilitate regular communication with the volunteers and Friends, library managers, volunteer supervisors and administration.
• Work with Youth Services and makerspace staff to develop and recruit teens for the teen volunteer program and Teen Advisory Boards.
• Administer volunteer program budget.
• Administer and coordinate the Community Service program at CCL/HH in cooperation with Adult Probation.
• Work with the Public Relations and Graphics Specialist to prepare marketing tools to publicize and advertise the program and to attract volunteers as well as creating materials in support of the recognition and appreciation events.
• Attend conferences, workshops and training sessions to update relevant skills.
• Perform other duties, tasks, and special projects, as required.

• Completion of a two-year program from a college or university.
• Two or more years of experience in a public service organization that includes coordination of a volunteer program, special events, outreach or other related experience.
• General knowledge of public library practices and principles.
• Professionalism and an ability to handle confidential information appropriately.
• Ability to work independently or as part of a team and proceed with objectives.
• Ability to work effectively with people from diverse backgrounds.
• Demonstrate sound judgement in problem solving and resolve recurring problems
• Strong interpersonal skills with excellent verbal and written communication skills
• Strong ability to plan, organize and coordinate work.
• Child abuse clearance and FBI clearance are required and must be maintained.
• Ability to inspire or motivate volunteers and potential volunteers.

Preferred Skills, Knowledge & Experience:

• Three or more years of job-related experience with the strongest preference for previous public library positions
• Associates degree in a job-related field or three or more years of college level coursework.
• General knowledge and understanding of human resources guidelines.
• Experience organizing and executing special events.
• Teaching or supervisory experience.
• Knowledge of Chester County Library System policies and procedures.  

Relevant background checks, clearances, physicals, drug tests, and any other assessments or evaluations will be conducted after an offer of employment is given per County policy.

Computer Skills:
To perform this job successfully, an individual should have: 

• Basic Office Suite Skills, (Word, Excel, PowerPoint, and Explorer).
• Basic Outlook Skills (email and calendar)

Physical Demands:
While performing the duties of this position, the employee is frequently required to sit, talk or hear.  Occasionally, the employee will need to stand, walk, and lift items.  On rare occasions, the employee will need to reach or work with arms above shoulder height; bend at the waist or work bent at the waist; kneel, stoop, crouch, squat or crawl; climb stairs or ladders; and carry or lift items.
The special vision requirements listed for this position are:

• Close vision for viewing a computer screen.

Work Environment:

• The noise level in the work environment is quiet to moderate.  
• Will work inside most of the time.

Other:

• May need to drive to and from different locations.
• A valid driver’s license may be required.

Salary : $22