What are the responsibilities and job description for the Quality Improvement Specialist position at County of Chester?
Chester County Department of MH/IDD seeks to fill a full-time administrative level Quality Improvement/Risk Management Specialist. The incumbent will oversee implementation of the ID Unit's Quality Management plan, and provide data driven reports that guide the work of the unit. The incumbent will also oversee certified investigations, act as a resource for providers and teams, serve on multiple outside committees, and lead unit special projects. Travel is required.
This position requires outstanding oral, written and presentation skills, and the ability to interface effectively with all levels of staff and management. The incumbent must be a self-starter, have excellent organizational skills, be able to manage multiple competing priorities, work independently and make sound judgments. Proficiency in Microsoft Office is a must.
A person in this position is expected to demonstrate the system of care practice model, which maximizes all resources around an individual or family. This system of care includes child and adult serving agencies and community partners that join with an individual or family to meet their goals.
This job requires the following documents to be obtained, reviewed as acceptable by the supervisor and re-obtained every five years: PA Child Abuse, PA Criminal History and FBI Criminal History.
Bachelor's degree and three years of professional-level experience in the appropriate field;
Clarification of Requirements: You may substitute related education for the required experience or appropriate experience for the required education. Unrelated experience or education will not be accepted.
Preferred Skills, Knowledge & Experience:
Computer Skills:
To perform this job successfully, an individual should have:
This position requires outstanding oral, written and presentation skills, and the ability to interface effectively with all levels of staff and management. The incumbent must be a self-starter, have excellent organizational skills, be able to manage multiple competing priorities, work independently and make sound judgments. Proficiency in Microsoft Office is a must.
A person in this position is expected to demonstrate the system of care practice model, which maximizes all resources around an individual or family. This system of care includes child and adult serving agencies and community partners that join with an individual or family to meet their goals.
This job requires the following documents to be obtained, reviewed as acceptable by the supervisor and re-obtained every five years: PA Child Abuse, PA Criminal History and FBI Criminal History.
- Assist in compliance activities related to fulfilling the requirements of the Administrative Entity (AE) Agreement with the ODP.
- Develop effective training strategies on a variety of subjects for different stakeholder groups as assigned.
- Provide training, programmatic and technical assistance to contracted providers and Supports Coordination Organizations regarding program development, quality management, and implementation and reporting requirements related to services provided.
- Update, review and maintain all reports related to Quality Management as assigned in the areas such as incident/risk management, complaint management, Independent Monitoring for Quality, restrictive practices, and contract oversight of service providers, etc.
- Analyze data and report on status as needed at Quarterly IQMC (Internal Quality Management Committee).
- Serve as main point of contact for individuals filing complaints via coordination and oversight monitoring of the county complaint process including facilitating first and second level complaint hearings, assisting in processing requests for due process, etc. Prepare all written correspondence, as required.
- Conduct and complete investigations as per ODP and Certified Investigation procedures and policy.
- Assist with the development, review, implementation and oversight of all departmental policies and procedures as it relates to Independent Monitoring for Quality Program, Incident Management, Complaint Management, and Restrictive Practices.
- Coordinate all programmatic oversight, practices, reporting, etc. for the Independent Monitoring for Quality Program, Incident Management, Complaint Management, and Restrictive Practices, as assigned.
- Prepare and distribute all State and County-required reports, as assigned, in a timely manner.
- Serve as a Project Manager for assigned projects; develop targeted goals and processes to achieve mission.
- Maintain and produce records.
- Monitor services effectively.
- Maintain quality assurance standards.
- Perform administrative functions, as required.
- Create system for organizing, maintaining and sharing resource information
- Complete Delegate duties for the Intellectual Disability Unit and Mental Health Unit.
- Serve on various Board subcommittees and workgroups, as needed.
- Perform other duties, tasks and special projects, as required.
Bachelor's degree and three years of professional-level experience in the appropriate field;
- or One year as a Program Specialist I or equivalent in the appropriate field;
- or An equivalent combination of experience and training.
Clarification of Requirements: You may substitute related education for the required experience or appropriate experience for the required education. Unrelated experience or education will not be accepted.
Preferred Skills, Knowledge & Experience:
- Five years of professional-level experience in the appropriate field.
- Master's degree from an accredited college or university in a human services, intellectual and developmental disabilities or related field.
- Must be certified investigator as approved by the ODP or be willing and able to obtain certification
- Quality Management certified or willing and able to obtain ODP Quality Management Certification.
- Working knowledge of applying Quality management principles, strategies and practices in a variety of arenas.
- Knowledge of DPW regulations, procedures, bulletins and policies.
- Knowledge of waiver regulations and licensing requirements.
- Excellent verbal and written communication skills.
- Well-developed group facilitation and training skills.
- Ability to understand complex regulations and requirements of the human services systems.
- Ability to interface effectively with all levels of County management.
- Strong analytical skills.
- Accurate and detail oriented. Advanced organizational skills.
- General understanding of contracts and proposals.
- Intermediate skill using a personal computer and various software packages.
- Ability to work independently and proceed with objectives.
- Ability to lead or work as part of a team.
- Strong professional ethics.
- Strong time management skills.
- Ability to maintain a professional image at all times.
- Ability to facilitate achieving resolution in conflict situations.
- Ability to maintain confidential information and handle confidential matters.
- Requires flexible hours, including evening and weekend work.
- Ability to follow office protocols.
- Customer service experience.
- Able to use common sense understanding to carry out written or verbal instructions.
- Ability to handle and resolve recurring problems.
- Ability to establish priorities (remain focused on daily operations).
- Able to carry tasks to completion.
- General knowledge and understanding of County of Chester policies and procedures.
Relevant background checks, clearances, physicals, drug tests, and any other assessments or evaluations will be conducted after an offer of employment is given per County policy.
Computer Skills:
To perform this job successfully, an individual should have:
- Basic Word skills
- Basic Excel skills, with willingness and ability to advance to Intermediate/and or advance skill levels
- Basic OutLook skills (Email and Calendar)
Salary : $56,796
