Case Aide Temporary - Aging & Disabilities Division

Apply online at Minnesota Merit System by March 17, 2025.  https://www.governmentjobs.com/careers/mnmeritsystem

Wage: $23.88 per hour

Position Objective

Under the supervision and direction of Aging & Disabilities Division Supervisor provides case aide support to the Chisago County Health and Human Services Aging and Disabilities Division performing a variety of tasks supporting various social services programs, performing related work as assigned.                       

Essential Functions

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

MMIS Discretion A % 45

• Enter screening documents and service agreements into MMIS database having awareness of entry deadlines and the effect they have on budget reports.
• Assist staff with information, support, and training.
• Assist providers with information and support.
• Understand communications from DHS regarding the MMIS system.
• Participate in update trainings.
• Make any data corrections on reports received.
• Operates as a resource to case management personnel in problem solving screening documents, service agreements, and other coding matters that affect case set ups and payments.

Assist Social Workers as Case Aide Discretion A % 35

• Maintain incoming email inboxes from contracted case management entities for Screening Documents, Services Agreements, Outgoing Files, and Closed Files.
• Contact with community resources as assigned. Explains agency programs and other community programs and services to individuals and groups. Makes appropriate referrals.
• Assist Social workers and other staff with client related tasks.
• Maintain supply of Social Workers business cards, print as needed.
• Assist with copies and mailing of appeals.
• Create, updates, and maintains spreadsheets and forms.
• Create, updates, and maintains community and provider resource list.
• Update client changes in SSIS and Revision such as addresses, phone numbers and diagnosis codes, contacts.
• Open, close, and change SSIS workgroups. Includes transitioning from assessment to case management.
• Update/maintain master spreadsheet of case management cases.
• Making referrals for services with providers.
• In-person visits if requested.
• Mail out introductory letters or change of case manager to individuals.
• Certified mail
• Enter service arrangements into SSIS.
• Transcribe case management notes to SSIS as assigned.

Assigned to agency call tree log as first point of contact for Aging and Disabilities Social Workers

County Transfer Intake Discretion A % 5

• Manage County Transfer Intake phone calls, faxes, and emails.
• Provides intake support.
• Handle incoming electronic case transfers.
• Coordinate transfers with outside agencies
• Create intake, assessment, case setup in SSIS.
• Create and monitor County Transfer spreadsheet.
• Upload transfer documents into electronic records management system.
• Maintains caseload of County Transfers prior to case management assignment.

Electronic Records Management Discretion A % 5

• Prepares for scanning and scans into the electronic records management system, program records in timely fashion, under the direction of the Aging & Disabilities Division Supervisor and departmental policy.
• Indexes scanned consumer records in OnBase to corresponding department folders and subfolders as directed.
• Purge identified program records following Departmental and State policy.
• Demonstrates proficiency using Department records management system.

Case Aide Backup to Front Desk- preparing office for daily business, greeting all clients and visitors, receive and direct telephone inquiries. Discretion A % 5

• Answering incoming calls and directing them to the appropriate HHS department.
• Referring visitors to proper person and/or agency.
• If client wants to come in for assistance, explain all methods of applying for assistance; Online application, email application in, fax application in, in-person/walk-in system. If an application needs to be sent, get name and address and mail app.
• Receive incoming faxes from various fax numbers, process according to document received. Examples – Forward to the appropriate HHS unit
• If client wants eligibility information give call to intake worker.
  
  

VIII.       Miscellaneous Duties Discretion A % 5

• Assist with other office support tasks/duties, as requested.
• Copy records & files, as requested.
• Monitor files for purge and label as needed for closure/purge.
• Purge Human Services files in accordance MN Statutes and SSIS Policy.
• Check main area fax machine, date stamp, initial and distribute faxes received.
• Monitor electronic fax machine mailboxes and distribute faxes received.
• Assist with copying and maintain some supplies for copier and fax and replace toner cartridges.
• Troubleshoot problems with fax machine, copier, and printer.
• Sort and distribute Human Services incoming mail as needed; date stamp non unit mail received – as backup.
• Completes other duties as assigned and occasionally assist other units with support needs.
• Must demonstrate proficiency in Data Privacy and HIPPA laws as relates to the delivery and management of Health and Human Services programs.
• Employee must have demonstrated ability to work effectively and efficiently in a wide variety of computer programs and systems.
• Must be able to maintain positive working relationship with County Attorney, County Administration, Department Administrative team, and other county and community committees, State offices of the State of Minnesota for miscellaneous programs.
• Follow County and Department Policies and Procedures.
  
  

Knowledge, Skills, and Abilities

• Ability to understand and follow oral and written instructions; make decisions accurately and in a timely manner.
• Ability to relay this information to staff, clients, and public in absence of key personnel.
• Ability to learn and understand various program specific software programs.
• Ability to adapt to process changes.
• Ability to set priorities.
• Must have excellent organizational skills.
• Knowledge of human behavior, interviewing skills and maintaining a good relationship with clients, co-workers, and the public.
• Considerable knowledge of all community resources and agency operation.
• Knowledge regarding operation of office equipment.

Desired Minimum Qualifications

High School diploma or GED and minimal experience, or a combination of equivalent education and experience.

Special Qualifications

None.

Tools and Equipment Used

Computer, copier, phone, fax, automobile, other miscellaneous equipment relative to position.

Working Conditions

The characteristics listed below are representative of the physical demands, physical agility, sensory requirements, and environmental exposures required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• This classification occasionally involves physical agility requirements such as: climbing, stooping, kneeling, crouching, crawling, reaching, pushing, pulling, repetitive motions and manual dexterity.
• Sensory requirements include standard vision requirements; vocal communication is required for expressing ideas by means of the spoken word; and hearing is required to receive detailed information through oral communication and/or to make fine distinctions in sound.
• While performing the duties of this position, the employee regularly works in an office setting.

Applicants for appointment to this position will be required to submit a formal application and may be subject to rating of education and experience, oral interview and/or reference check, background investigation, criminal history check, drug testing.  Job related tests may be required of any applicant.

The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

This job description does not constitute an employment agreement between the employer and employee as is subject to change by the employer as the needs of the employer and requirements of the job change.          

Salary : $24