Community Health Worker II

The Board of Supervisors have authorized the following future salary increases: 

5% on July 1, 2025

Why Join Contra Costa Health?

The Contra Costa County Health Services Department is offering an excellent career opportunity for qualified individuals interested in Community Health Worker II positions across multiple divisions which include Contra Costa Regional Medical Center and Alcohol and Other Drugs. 

Contra Costa Regional Medical Center: 

Community Health Workers work closely with professional staff and perform a variety of tasks associated with the public health program(s) to which they are assigned.  Under general direction and supervision, Community Health Workers assist professional and nursing staff in providing high-quality health services to patients needing assistance with navigating the Health Care System to obtain medical, financial and other resources in Contra Costa County. The Community Health Worker position provides bilingual medical, dental, mental health support and administrative professionals who provide assistance and referrals for many services. An opportunity to work effectively with people who may have difficulty navigating the system to meet their healthcare needs.

Alcohol and Other Drugs: 

Alcohol and Other Drugs (AODS) System of Care within the Behavioral Health Division is a planned, comprehensive approach for providing alcohol and other drug treatment and prevention services in Contra Costa County. The continuum of care benefits consumers and providers by combining administrative and clinical services in an integrated, coordinated system. The goal is to give clients high-quality yet cost effective care in a timely manner. Community Health Workers assist clients and the community with system navigation, providing education, and referrals to resources. 

We are looking for someone who:

• Is interested in continuous learning. Staying updated on the latest healthcare trends, community resources, and best practices in community health work.
• Willing to participate in training and professional development opportunities to enhance skills and knowledge.
• Can engage in collaborative relationships with providers, other members of the clinical team and community organizations to ensure quality patient care.
• Exhibits cultural sensitivity, demonstrates cultural sensitivity and understanding when working with diverse and medically vulnerable populations to ensure that healthcare services are delivered in a culturally appropriate manner.
• Is technologically proficient in using various software applications and tools.

What you will typically be responsible for:

• Helps patients with applications for assistance.  
• Review medical chart for insurance, connect client to insurance provider by assisting client with phone calls to MediCal, other insurance as needed.
• Coordinate transportation for patients with limited mobility.
• Assist families with accessing Cal-Fresh. 
• Assist patients with other available resources, as needed.

A few reasons why you might love this job:

• Your work will impact the lives, health, and well-being of all residents
• Personal development and growth within the organization
• You will be working with a team of people who are dedicated and have a passion for their work, focusing on our common mission and goals to serve our community
• As an integrated system, Contra Costa County Health Services offers and presents multiple opportunities to grow professionally

A few challenges you might face in this job:

• Dealing with difficult patient situations 
• Navigating different healthcare systems 
• You will work with a variety of personalities and conflicting demands
• There may be unpredictable daily workflow and work assignments at times
• You will work in a fast-paced environment providing support for team members who provide direct services to populations experiencing complex needs

Competencies Required:

• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Reading Comprehension: Understanding and using written information
• Safety Focus: Showing vigilance and care in identifying and addressing health risks and safety hazards
• Using Technology: Working with electronic hardware and software applications
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Handling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversity
• Self-Management: Showing personal organization, self-discipline, and dependability
• Informing: Proactively obtaining and sharing information
• Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
• Customer Focus: Attending to the needs and expectations of customers
• Interpersonal Savvy: Considering and responding appropriately to the needs and feelings of others in different situations
• Teamwork: Collaborating with others to achieve shared goals

License Required: Candidates must possess a valid California motor vehicle operator's license. Out of state valid motor vehicle operator's license will be accepted during the application process.
 
Education:  Possession of a high school diploma, G.E.D. equivalency or a high school proficiency certificate.
 
Experience:  Eighteen (18) months of full time experience or its equivalent, having direct responsibility or participation in providing community outreach, client education, training, and support services in a community program that promotes health and health education.
 
Substitution for experience: Completion of 60 semester or 90 quarter units of college coursework which must have included 6 semester or 9 quarter units in health related coursework, or completion of a Community Health Worker Associates Degree or Community Health Worker Certification Program from an accredited college or university may be substituted for six (6) months of the required experience.

Desirable Qualifications:

• Experience working with diverse and medically vulnerable populations.
• Experience building partnerships in the community.
• Bi-lingual is a plus, as we serve a diverse population

1. Application Filing and Evaluation:Applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.

2. Behavioral Consistency Questionnaire and Multiple-Choice Exam: Candidates that clearly demonstrate that they possess the minimum qualification, will be invited to participate in the examination. Candidates will be asked to answer multiple-choice questions, and provide written responses to scenario-based questions, designed to evaluate candidates core competencies as they relate to the job. Candidates must achieve an average passing score of 70% or higher on each of the competencies assessed, as well as an overall passing score of 70% of higher. These competencies may include but are not limited to: Self-Management, Reading Comprehension, Using Technology, Building and Maintaining Relationships, and Critical Thinking. (Weighted 100%)

The assessments may be administered remotely using a computer or mobile device such as a tablet. You will need access to a reliable internet connection to take the assessment.

TENTATIVE EXAM DATES: Week of April 14, 2025

Remote Exam/Evaluation: 

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

Salary : $59,344 - $72,133