Fire District Dispatcher

Bargaining Unit: IAFF Local 1230
Shift: 24-hour Kelly schedule
Location: Pleasant Hill, CA
Hybrid/Remote: No

***This is a continuous recruitment***

Recruitment can close at any time 

Qualified candidates are encouraged to apply immediately

The Communications Division operates the 911 system for nearly all fire, emergency, and medical calls County-wide and manages the dispatch of first responders to 141,000 fire and EMS incidents annually.  

The Fire District Dispatcher is responsible for providing general information to the public and screening calls using established Emergency Medical Dispatch (EMD) protocols and dispatching fire apparatus staff to emergency situations.

The District is an "all-hazards" organization providing fire suppression, First Responder Advanced Life Support (ALS) emergency medical services as well as 911 emergency ambulance transport services for over two-thirds of the county, technical rescue, marine firefighting, and water rescue.

Ranking among the larger California fire agencies, the Contra Costa County Fire Protection District is a well-equipped, full-service fire agency.

We are looking for someone who is:

• Able to multi-task and triage incoming calls and radio communications.
• A strong communicator with excellent interpersonal skills who knows how to talk to people, elicit pertinent information, and remain calm in stressful situations.
• Committed to career-long learning, and has the ability to receive constructive feedback and apply it in your future work.
• Adaptable to learning new technology and has excellent computer skills.
• Flexible, highly motivated, mature, and willing to work 24-hour shifts, weekends, and holidays.
• A team player who understands and embraces TEAMWORK!

What you will typically be responsible for:

• Receiving routine and emergency calls for Fire and Medical services.
• Processing calls using Medical Protocol Dispatch Systems (MPDS).
• Providing pre-arrival instructions to callers (i.e. CPR, childbirth, choking).
• Transmitting messages by operating telecommunications and computer equipment.
• Maintaining an accurate record of the location and current status of emergency response field units.
• Maintaining radio contact with field units and enforcing proper channel control, with discipline and courtesy.
• Selecting emergency response field units in accordance with established user agency policies and procedures.

A few reasons you might love this job:

• You’ll be a part of an AMAZING team of dispatchers that take pride in their work.
• The 24-hour work schedule allows for more time with your family.
• We are a team of the “best of the best” dispatchers in Northern California.
• You’ll have the opportunity to respond to the field as a part of our Incident Dispatch Team.
• · New communications center facility—coming soon

A few challenges you might face in this job:

• Getting acclimated to the 24-hour Kelly schedule.
• Adjusting to a new or different way of dispatching fire and medical units.
• Learning a new CAD system, EMD protocols, and new geographical area.

Competencies Required:

• Decision Making: Choosing optimal courses of action in a timely manner
• Innovative Problem Solving: Identifying and analyzing problems in order to propose new ways to do business
• Professional & Technical Expertise: Applying technical subject matter to the job
• Adaptability: Responding positively to change and modifying behavior as the situation requires
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Handling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversity
• Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
• Self-Management: Showing personal organization, self-discipline, and dependability
• Informing: Proactively obtaining and sharing information
• Listening: Fully comprehending spoken communication
• Interpersonal Savvy: Considering and responding appropriately to the needs and feelings of others in different situations
• Teamwork: Collaborating with others to achieve shared goals

To read the complete job description, please visit the website: https://www.governmentjobs.com/careers/contracosta/classspecs/3969?keywords=dispatcher&pagetype=classSpecifications

This is a continuous recruitment process; eligible candidates may remain on the eligible list for twelve months. License Required: Possession of a valid California Motor Vehicle Operator’s License.  Out of state valid motor vehicle operator’s license will be accepted during the application process.

Education: Possession of a high school diploma, G.E.D. equivalency or high school proficiency certificate.

Certificate:  Within three (3) months of employment, must possess and maintain the National Academy of Emergency Medical Dispatch certification through the International Academies of Emergency Dispatch.

Experience: Two (2) years of full-time (or the equivalent of full-time) experience operating 9-1-1 telephones, Computer Aided Dispatch (CAD), and radio communications equipment while dispatching public safety emergency services.

Performance Requirement: Ability to type at a speed of not less than 40 words per minute at a PC terminal.

Other Requirement: Must pass a thorough background investigation and medical screening prior to employment.  

Desirable:

• Certification as an Emergency Medical Dispatcher (EMD)

1. Application Filing: All applicants must apply on-line at www.cccounty.us/hr and submit the information as indicated on the job announcement by the final filing date. Completion of a Supplemental Questionnaire is required. In addition, candidates must attach a typing certificate documenting that they possess the ability to type at a speed of not less than 40 words per minute at a PC terminal. Locations for typing tests can be found here.
    
2. Application Evaluation: Depending on the number of applications received, an Application Evaluation Board may be convened to evaluate and select the best-qualified candidates for invitation to the next phase of the examination.
    
3. Training and Experience Evaluation: A Training and Experience Evaluation may be used to rank candidates on the eligible list. This will be included in the supplemental questionnaire as a part of the application. (Weighted 100%) 

For applications received between 11/18/24 – 12/15/24
Training and Experience Evaluation: 12/23/24

For applications received between 12/16/24 – 1/12/25
Training and Experience Evaluation: 1/20/25

For applications received between 1/13/25 - 2/9/25
Training and Experience Evaluation: 2/17/25

For applications received between 2/10/25 - 3/9/25
Training and Experience Evaluation: 3/17/25

For applications received between 3/10/25 - 4/6/25
Training and Experience Evaluation: 4/14/25

For applications received between 4/7/25 - 5/4/25
Training and Experience Evaluation: 5/12/25

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment-specific questions, please contact Elizabeth Loud at eloud@cccfpd.org.  For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at 1 855-524-5627.
 After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.
All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

Salary : $91,810 - $123,034