Administrative Specialist

Salary : $41,558.00 - $62,337.00 Annually

Location : Brainerd, MN

Job Type : Full-Time

Job Number : 2025-00008

Department : Community Services

Opening Date : 01 / 21 / 2025

Closing Date : 2 / 3 / 2025 4 : 30 PM Central

Position Objective

This position is accountable for providing excellent service to customers and administrative support services within the Community Services Department. Customer service is a key accountability. Staff will interact frequently with customers providing information about department programs and services in person, on the phone and by email.

Administrative accountabilities involve providing support services for department personnel including word processing, data entry and reporting accountabilities, meeting preparation and coordination, receptionist functions, scheduling and calendar management, mail processing, and filing.

Essential Duties & Responsibilities

These examples do not include all possible tasks in this work and do not limit the assignment of related tasks in any position of this classification. Regular attendance according to the position's management approved work schedule is required for all positions.

• Responds to customer inquiries and concerns; provide them with the information they need or refer them to professional staff or outside agency.
• Asks questions to determine clients' needs and directs the clients to the appropriate staff member.
• Provides clients with information on other community resources.
• Assists clients in the proper completion of program forms.
• Responds to requests for information or questions from other employees by personal contact, phone or e-mail.
• Types and edits materials using knowledge of procedures to determine the correct format, and questions the author if something is missing or incorrect.
• Composes form letters or other routine correspondence.
• Types and / or prepares special reports using knowledge of specialized software programs. Assembles and sends application materials, attachments and other forms based on knowledge of standard agency procedures.
• Codes, records, matches, posts, tallies, verifies and / or corrects data in order to maintain accurate records and mailing lists.
• Maintains administrative or fiscal data and assists in preparing reports.
• Sorts and distributes incoming mail and collects and prepares outgoing mail.
• Maintains adequate inventory of office supplies and forms required for agency operation.
• Enters information into and retrieves information from data bases.
• Provide expertise and assistance regarding computer programs in area of specialization.
• Maintains complete and accurate records of client case records and advises clients of case assignments.
• Performs other duties as assigned in a highly effective and professional manner.

Minimum Qualifications

Desirable Qualifications

This summary is intended for general information purposes and does not represent the legal description of our benefit package. The summary plan descriptions, Crow Wing County personnel manual, or applicable labor contract contains more complete information and will prevail in the event of a discrepancy.

Compensation

The county strives to be a market competitive employer with compensation rates that are externally competitive and internally equitable. Compensation rates are governed by the county pay matrix and applicable labor contract. Information regarding the county pay programs is available in the Human Resource Department.

Paid Time Off (PTO)

PTO benefit accrues at the rate of 21 days per year for the first 3 years for regular full-time staff and is pro-rated for regular part-time staff.

Holidays

The 12 calendar holidays that are observed by Crow Wing County are as follows : New Year's Day, Martin Luther King, President's Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans' Day, Thanksgiving Day and Friday following, Christmas Eve and Christmas Day.

Health Insurance

Regular full-time employees and their dependents are eligible for group health insurance coverage, administered by Blue Cross Blue Shield. Eligibility begins on the first of the month following 30 days of employment.

Regular part-time employees regularly scheduled 30 hours or more per week are eligible for health insurance coverage on a pro-rated basis.

Dental Insurance

Delta dental benefit is available to those participating in a health insurance plan. Calendar year annual maximum of $1000 per person.

Life Insurance

Regular full-time employees shall be provided a term life insurance policy of $50,000. Optional life insurance is available at the employee's expense.

Short-Term Disability

Regular full-time and part-time staff regularly scheduled at least 30 hours per week are eligible for short-term disability following 6 months of qualifying employment. Short-term disability payments begin on the first day following 14 consecutive calendar days of absence attributable to a qualifying disability. The plan provides income replacement of up to 50% of regular pay subject to a maximum limit of $1,000 per week.

Long-Term Disability

Regular full-time and part-time staff regularly scheduled at least 30 hours per week are eligible. Long term disability pays 50% of salary up to a maximum of $4,000 per month beginning on day 91 of total disability. The maximum benefits duration is up to the social security normal retirement date.

Retirement Plan

Retirement benefits are provided through the Public Employee Retirement Association (PERA). For more information on PERA visit their at

Which best describes your level of education :

Select the response that best describes your years of work experience in office support, customer / client service or a closely related field :

Describe your office / clerical and customer / client service work experience, referencing jobs listed on your application / resume. If you do not have this experience, type "None" in the space provided.

Select all of the responses that represent your work experience :

Check all computer software you have experience working with :

Describe your ability to plan and organize assignments to create timely, accurate work products; and, work efficiently, remain focused, and handle interruptions effectively, as well as when and where you gained this competency.

Describe your experience where you worked independently in a fast paced, high volume environment and had to prioritize tasks and / or deal with crises. Reference jobs listed on your application / resume. If you do not have this experience, type "None" in the space provided.

Describe any special training you have completed or skills and experience you currently possess that you feel would make you the best qualified person for this position.

I verify that all of my responses to the supplemental questions are true and accurate. I understand that if my supporting documentation and / or later steps in the selection process do not support one or more of my responses to the supplemental questions that I may no longer be considered for the position.

Required Question

Salary : $41,558 - $62,337