What are the responsibilities and job description for the Personal Computer Technician position at County of DuPage?
We are pleased to offer the current job opportunity for a Personal Computer Technician position within the Information Technology department. This position will be providing technical support to desktop and laptop computers and peripherals and end users support.
This position is eligible for our complete benefit package including medical, dental and vision insurance, flexible spending accounts, life insurance, pension, deferred compensation plan, tuition reimbursement, pre-paid legal and credit union. As a team member at DuPage County, you will also have access to time off with pay on Designated Holidays or holiday pay if required to work, Vacation time, Sick time and Paid Leave. In addition to the annual salary, this position is eligible for on-call pay.
To learn more about the cost and coverage of the benefits plan, visit Employees Benefit Information.
For detailed information on paid time off, visit Employee Policy Manual, Section 5
DuPage County is an Equal Opportunity Employer
Responsibilities include:
- Installs new technology related equipment including desktops, laptops, printer, and other peripheral equipment
- Deploys software and patches for all county issued desktop and laptop computers, utilizing automated technology where possible
- Tests and debugs hardware and software installations
- Contacts vendors for solutions to hardware or software related issues
- Documents problems and resolution for future reference
- Instructs users on utilizing and accessing all applications installed
- Prepares training documentation related to equipment use
- Examines malfunctioning equipment, identifies issues and determines appropriate course of action
- Maintains inventory of desktop, laptop and related equipment including location changes and/or disposal of equipment
- Engages with end-users to analyze and correct problems
- Supports audio visual and conferencing equipment: including - Setting up AV equipment such as microphones, speakers, projectors, screens, and televisions before events and ensuring everything is properly dismantled and stored afterward; providing on-site support during events to manage sound levels, video playback, presentations, and other AV components, ensuring a smooth experience for presenters and attendees; managing AV control boards, mixing consoles, and other equipment during live events to maintain audio and visual quality.
- Participates in 24x7 On-Call rotation
EDUCATION and/or EXPERIENCE
Completion of an Associate’s degree in Computer Science, Information Technology or related field and one (1) year of experience in computer system set-up and operations; or an equivalent combination of training and experience.
The preferred candidate will have:
- Experience with current Windows operating system
- Experience with Microsoft Office 365
- Basic knowledge of networking protocols
- The ability to translate technical terms into non-technical terms for end users
A pre-employment background check is required.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Heavy Work: Exerting up to 50 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Use of arm and /or leg controls requires exertion of forces greater than for medium work.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.
Salary : $63,963
