What are the responsibilities and job description for the Senior Information & Referral Specialist position at County of DuPage?
We are pleased to offer the opportunity to work as a Senior Information and Referral Specialist within the DuPage County Department of Community Services. This position supports the department through responding to requests for assistance in gathering, analyzing and evaluating data relating to needs, and determining appropriate referrals.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
A general office environment with a moderate noise level, to include some travel to an off-site facility or building in all weather conditions.
This position is dependent on available funding.
DuPage County is an Equal Opportunity Employer.Responsibilities include:- Assist individuals in focusing on particular needs, and with identifying problems
- Screens clients either by phone or in person for eligibility for programs or services offered and completes calls
- Answers and returns calls on multiple phone lines, including 211 and a comprehensive information & referral line
Completes assessments with call-in and walk-in clients by gathering demographic, income, assets and needs information
Enters demographics and assessment information into multiple database(s)
Assists clients with the completion of applications, applying for assistance, setting appointments or finding appropriate referrals - Provides advocacy and short term crisis counseling for persons in extreme states of stress, and links them with appropriate resources
- Mails, texts, or emails resource information when needed and follows up with individuals and/or referral agencies to ensure client needs are met
- Provides counseling on health insurance options
- Screens calls for complaints against long term care facilities
- Completes intake reports for allegations of abuse, neglect, financial exploitation, or self-neglect
- Compiles data on number of calls, follow-up calls, source of referrals, and tabulates reports for review by supervisor
- Conducts inquiries and basic research to determine if unknown types of services are available
- Attend meetings and programs related to relevant social service programs the County supports
- Prepares and presents public information material, educational workshops, and represents the unit with service providers
- Performs community outreach in the form of public speaking and educational workshops
Requirements include the following experience or equivalent combination of training and experience:
- Completion of an Associate’s Degree in Human Services, Psychology, or a related field
- Five years of experience in Information and Referral or Social Services
- Must possess and maintain in good standing a valid Illinois Driver’s License
- Completion of mandated training for Senior Health Insurance Program (SHIP) certification within one year
- Must obtain an Inform USA (formerly AIRS) Certification, timeframe for obtaining certification is dependent on education level and prior Information & Referral experience
Additional certifications and/or licenses may be required, dependent on the specific program.
A pre-employment background check is required.
PHYSICAL REQUIREMENTSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
A general office environment with a moderate noise level, to include some travel to an off-site facility or building in all weather conditions.
Salary : $53,800 - $56,925
