SHERIFF'S OFFICE- CIVILIAN COMMUNICATIONS SPECIALIST, TRAINEE

Or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

Knowledge of: Modern office practices, procedures and methods including computer keyboard operation; modern filing and indexing methods; English usage, grammar, punctuation and spelling; Techniques for effective interpersonal communications. Strong knowledge in computer software in desirable.

Skill/Ability to: Learn the operation of the current computer system, telecommunications and radio communications equipment, and other software used by the Sheriff's office; including the  911 and TDD telephone; type at a speed of 32 words per minute from clear copy; learn and operate the Computer Aided Dispatch (CAD) System and Records Management System (RMS) programs; learn the County streets, parks, major landmarks and City limits; think logically and act quickly; work under stress and maintain composure while performing several functions simultaneously; take appropriate action in stressful or emergency situations; extract critical information from incoming calls; determine law enforcement welfare from voice inflection; anticipate their personal needs for assistance; speak over the radio and telephone quickly and clearly; be easily understood and comprehend at the level required for the job; use courtesy, tact and firmness in dealing with the public; project a calm and reasoning demeanor while dealing with irate or emotionally distraught people; understand and carry out oral and written instructions precisely; maintain confidentiality of information; adapt quickly to a variety of personalities and situations; establish and maintain effective and cooperative working relationships with those contacted in the course of work; read and interpret documents such as rules, operating and maintenance instructions, and procedure manuals; speak effectively in English and Spanish; Pass a background investigation; Must be a U.S Citizen.

The Civilian Communication Specialist, Trainee, while training for certification maintains communication between the Sheriff's Department personnel, the public, and other law enforcement and fire agencies; coordinates emergency and non-emergency response of law enforcement, fire and medical services to the community; while in training, receives and reports information by radio, computer, and telephone; performs a variety of duties including updating records and reports; and to perform other related duties as assigned.