IT TECH

General Statement of Duties

Responsible for the County’s computer systems, superior customer support, and technical excellence. Position is responsible for peripheral equipment and providing support for users’ software and hardware needs.

Classification Summary

This position supports technology systems and applications; installs, configures, upgrades, monitors, debugs and maintains personal computers and peripherals, mobile data and wireless equipment, other technology and information-based systems specifically related to public safety functions; aids and instructs system users.

This position works under the direct supervision of the IT Manager and may be required to work in adverse weather; occasional nights/weekends/holidays; under desks; in attics, walls and basements; occasionally lift heavy items, up to 50 lbs; and maintain a friendly, professional attitude with other employees and elected officials.

Examples of Work

Essential Duties and Responsibilities (Illustrative Only)

• Install and configure computer hardware, software, systems, printers and scanners, and other related items.
• Respond in a timely manner to service issues and requests
• Provide technical support to all departments of the County
• Set up accounts and workstations for new users
• Repair and/or replace equipment as necessary
• Upgrade systems when required

Required Knowledge, Skills and Abilities

Knowledge of:

• System security
• Microsoft operating systems
• Information analysis and computer hardware/software systems
• Diagnosing and solving hardware/software issues

Skills:

• Demonstrate excellent problem-solving techniques
• Monitor performance and maintain systems within requirements and guidelines

Ability to:

• Prioritize customer service as the highest priority
• Align with user needs and system functionality
• Maintain confidentiality of information and data
• Prioritize daily, weekly, and monthly tasks
• Communicate effectively orally and in writing
• Maintain a professional and friendly attitude while engaging with elected officials, department heads and other employees
• Understand and follow oral and/or written procedures

Acceptable Experience and Training

• High School/Homeschool Diploma or GED

AND

• 2-year minimum in troubleshooting information technology and computer systems
• (Preferred) Higher education in Information Technology, Computer Science or a related discipline

OR

• Any equivalent combination of experience and training which provides the knowledge, skills, and abilities necessary to perform work.

Special Qualifications

Must currently hold, or obtain within one year of date of hire:

• A
• Security

Required:

• Valid Idaho Driver’s License
• Must successfully pass a criminal background check, drug test, polygraph test and psychological evaluation

Essential Physical Abilities

• Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to communicate effectively;
• Sufficient vision, with or without reasonable accommodation, which permits the employee to evaluate and perform system needs;
• Sufficient manual dexterity, with or without reasonable accommodation, which permits the employee to operate computer equipment, to include minor tools utilized;
• Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, which permits the employee to work in an office setting and work with computer and network equipment, work under desks and occasionally work in confined spaces
• Elmore County is a drug free workplace.