Office Support Specialist

Come join the public service team at Goodhue County Health & Human Services! You will be a part of skilled, caring and knowledgeable HHS professionals whose talents and contributions promote, strengthen and protect the health of individuals, families and communities in Goodhue County every single day!

Goodhue County Health & Human Services is seeking qualified applicants for an Office Support Specialist. This is a very busy front desk receptionist/customer service position. Greet and meet client applicants, receive phone calls and transfer to caseworkers, and provide other administrative support to Health & Human Services. Bilingual abilities (Spanish and English) are a plus. Applicant will be required to learn special software computer programs.

• Greet persons coming into the Health & Human Services Office.
• Accepts phone calls & transfers the call to the appropriate worker.
• Asks questions to determine client’s needs & directs the client to the appropriate staff member.
• Assists clients in the proper completion of forms.
• Provides clients with information on other community resources.
• Assembles & sends application materials, attachments & other forms necessary for obtaining services.
• Sorts, distributes & scans incoming mail. Collects & prepares outgoing mail.
• Enters information into & retrieves information from the computer data base.
• Communicate frequently about shared duties with front desk and phone staff.
• Explain a wide variety of requirements, policies, and procedures regarding services for all units of HHS to customers and professionals.
• Process numerous DHS applications to enable Financial Workers to approve/deny local, state and federal benefits.
• Scan essential documents in client records.
• Accept payments and issue receipts.

Please see the attached job description for more information.

Minimum Qualifications

A high school degree or GED, keyboarding skills and 1 year experience with clerical work & working directly with the public. Related post-high school course work can be substituted for experience.

Bilingual abilities (Spanish and English) are a plus.

Compensation/Benefits

County employees receive competitive pay and a generous benefit offering. The Office Support Specialist is compensated at salary grade 105 ($49,358.40 - $76,502.40) and starting annual compensation is $49,358.40.

The County’s comprehensive benefit package includes: medical, dental, vision and accident insurance; health savings account; employer paid life insurance; short and long-term disability insurance; pre-tax flexible spending accounts; retirement plan; tax-deferred compensation; vacation and sick leave; and 13 paid holidays per year. County employees are eligible for the Public Service Student Loan Forgiveness (PSLF) program. Open the 2025 Benefit Overview below to learn more.

Application Deadline

Interested candidates must submit a Goodhue County employment application. The position will close on Friday, April 11, 2025.

At Goodhue County we embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of Equality isn’t just the right thing to do, it is also the smart thing.