What are the responsibilities and job description for the PC SUPPORT TECHNICIAN I position at County of Greenville?
Provider user support to County employees for computer hardware, software and peripherals in an assigned department; identifies and resolves problems to restore service to user in a timely and efficient manner; and ensures that computer equipment and operations are in compliance with applicable policies, procedures, and rules. Troubleshoots end-user problems; responds to requests for assistance and resolves problems regarding hardware, software, network connectivity, etc.; escalates problem to vendors or other personnel as appropriate; ensures continual operations of hardware and software; and utilizes diagnostic tools and other resources as appropriate. Installs and maintains personal computer hardware, software, and peripherals; ensures availability and proper operation of products for installation; schedules installations; converts old system data to new system; tests installed products per agency standards; and completes installations and conversions in timely manner and with minimal disruption to customer; conducts training regarding hardware, software, and peripherals as assigned; revises user training manuals and lesson plans; selects training times/locations based on users' needs; answers questions and provides information during and after training; and conducts one-on-one training sessions as needed; performs other related duties as required. Associate degree in Information Technology, Computer Science, or related field required; supplemented by one year of experience in providing technical support; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain a valid South Carolina Driver's License.
Code : 1474-1
Type : INTERNAL & EXTERNAL
Location : INFORMATION SYSTEMS
Posting Start : 03/18/2024
Posting End : 03/22/2024
Salary: $23.30
Salary : $23
