What are the responsibilities and job description for the Part-time, Extra-Help* Library Assistant I: Customer Service: Eel River Valley position at County of Humboldt?
Are you an excellent communicator who consistently offers a high level of customer service? Would you enjoy working as a primary representative in serving the public? Are you skilled in data entry and attuned to detail?
If you are flexible and adaptable, have great interpersonal skills, and thrive on collaboration, please consider joining the dedicated team of professionals at the Humboldt County Library. Thoughtful problem solvers with a great work ethic are welcome. Humboldt County Library has an opening for a Library Assistant I position at the Fortuna Library and Eel River Valley branches.
What You'll Do:
- Provide customer service to adults, children, families, seniors, and teens
- Assist customers with information services
- Gather and post statistics
- Create displays and assist with library programs
- Provide direction and training for library volunteers
Where You'll Do It:
This position is based at the Fortuna Library and will provide support to the Ferndale and Rio Dell Libraries.
A typical schedule for this position is part-time, Tuesday through Saturday, with an emphasis on Saturday and evening hours.
This is a continuous recruitment and Human Resources reserves the right to close this recruitment at any time.
- Locates materials for patrons, verifies bibliographic information and obtains materials from County or other local library systems.
- Sets up circulation desk for daily activities; prepares cash drawer and desk supplies; verifies accessibility to various databases.
- Checks library books and materials in and out utilizing a computerized on-line or manual system; explains County library circulation policies and procedures.
- Registers and issues library cards to patrons; checks patron status to verify registration, information; enters patron information to the appropriate database.
- Calculates and collects fines and other charges for overdue, lost or damaged books; clears patron records for borrowed books; records and balances daily receipts.
- Assists library professional staff and refers difficult or unusual problems to appropriate supervisory or professional staff members.
- Responds to basic patron requests for information and materials and provides such reference information as possible; refers questions of a more technical or detailed reference nature to appropriate staff members.
- Contacts patrons regarding overdue items and books and materials that are received; receives, verifies and releases materials for on-line reserve requests.
- Receives returned books and materials, reviews due dates and examines items for damages; sorts returned materials for return to local shelves or for shipment to other library locations.
- Unpacks and sorts daily book shipments and distributes as indicated; processes library materials for circulation, including jacketing, security tagging, bar coding and installing pockets and date due and route slips inside covers; may place orders for library materials.
- Operates computer to access, input, edit and/or remove bibliographic and other information from database; design and print labels and perform other related computer operations.
- Performs standard office support work such as answering telephones, maintaining files and operating standard office equipment, including computers, typewriters and copy machines.
- Maintains records and files related to library services activities and projects; prepares a variety of periodic and special library processing and activities reports for supervisory review.
- May direct the work of lower level and/or volunteer staff.
- May evaluate books and other materials for mending potential and determine whether damaged books should be sent out for complete re-binding.
- May repair or replace cut or torn pages, rebuild jackets, cut out damaged binding sections, repair or replace damaged hinges, re-glue and reset pages and use laminates and tapes to strengthen bindings.
- May assist in a variety of assigned special projects and services.
- General public library services, organization and functions.
- Books, authors and general reference sources in a variety of areas.
- Basic business data processing applications used in library support activities.
- Basic public desk etiquette and methods of providing information.
- Business arithmetic, including percentages and decimals.
- Standard office practices and procedures, including the use of standard office equipment.
- Interpreting and applying library procedures and policies.
- Making accurate arithmetic computations to determine overdue fees, cash balances and related tasks.
- Using sound independent judgment within established guidelines.
- Directing and instructing part-time and volunteer staff.
- Operating and using standard office equipment including a typewriter, copier, microfilm reader/printer, and computer and word processing equipment and software.
- Performing office support work, including keyboarding and filing.
- Understanding and following oral and written directions.
- Dealing tactfully and effectively with a variety of individuals, including patrons, library staff and the general public.
One year of experience in EITHER providing basic support in a library, OR in public information and/or office support work.
HOW TO APPLY
A complete, original application must be filed for each position you are interested in applying for. Applicants must apply online through the County’s automated application system at https://www.governmentjobs.com/careers/humboldtcountyca.
Applications must be submitted no later than the final filing date and time listed on the job flyer.
It is important that your application shows all the relevant education and experience you possess. Human Resources staff does not consider or review resumes or attachments. Incomplete applications will be rejected.
Please read the job requirements section of the announcement. Be sure you meet these requirements since they will be carefully evaluated during the selection process.
Your performance in any employment examinations will be compared with the performance of others who take the tests. The examination results will be emailed to you as quickly as possible.
SELECTION PROCEDURE
The County utilizes a set of rules to ensure that our hiring processes are fair and equitable. Applications will be screened and those considered qualified will be invited to appear for an oral and/or written examination. Meeting the requirements does not guarantee inclusion into the selection process. Depending upon the number of applications received, the selection process may consist of additional application screening, written and/or practical exam(s), oral interview, or any combination thereof.
FREQUENTLY ASKED QUESTIONS
How long does it take to fill out the application?
- You should allow 30 – 45 minutes to fill out your application.
Can I change my application after submitting it?
- No. Once an application has been submitted, it is final. Applicants may submit a new application with updated information during the filing period if they wish. Only the most recent application submitted will be considered. All other applications will not be considered.
How long until I hear back from you and how can I check for updates on my application?
- You may receive communications regarding your application at different stages of the selection process. Important updates will be sent to the email address listed in your governmentjobs.com account at the time of notification. To ensure you don't miss any critical information, we recommend keeping your email address current and regularly checking both your inbox and junk mail folders throughout the process. You can also log into your governmentjobs.com account at any time to check your application status. If you have any questions about your application's progress, please contact the County of Humboldt Human Resources Personnel Division at 707-476-2349 or personnel@co.humboldt.ca.us.
Will I be informed if I am not selected for an interview / Oral Exam?
- Yes, you will be informed via email if you are not selected for an interview / Oral Exam.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Research indicates that individuals in protected classes can be less likely to submit a job application. The County of Humboldt is dedicated to building a diverse, inclusive, and authentic workplace where our employees are free to bring their full selves to work each day in an environment that allows them to reach their full potential. The County Board of Supervisors has made organizational commitments to Diversity, Equity, and Inclusion (DEI) and the County is working to ensure that these commitments are reflected in all we do. The County recognizes that certain populations (BIPOC, Disabled Persons, Veterans, LGBTQIA community members, etc.) face systemic and structural challenges which may inhibit their ability to satisfy every requirement of the position. In recognition of these structural and systemic factors, the Human Resources Department understands that experience can be gained in many ways – oftentimes, outside of formal institutions – and strives to take a holistic approach in assessing an applicant’s qualifications for a position.
If you’re excited about this role but your past work experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply.
REASONABLE ACCOMMODATIONS
The County of Humboldt is committed to providing equal access and opportunities in its programs, activities, and employment, and does not discriminate on the basis of mental or physical disabilities. The Human Resources Department is located in the Humboldt County Courthouse, which has an accessible entrance on 4th Street. Accessible parking is available adjacent to the 4th Street entrance and on the 4th Street side of the K Street lot. Special testing arrangements may be made to accommodate disabilities or religious convictions. If invited to an examination and you are in need of a reasonable accommodation, please contact Human Resources immediately at (707) 476-2349 so arrangements can be made.
EQUAL OPPORTUNITY EMPLOYER
The county is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religion or religious creed, color, age, sex, sexual orientation, national origin, ancestry, marital status, medical condition, mental or physical disability, military service, or any other classification protected by federal, state, or local laws or ordinances.
MEDICAL EXAMINATION
A pre-employment medical examination provided by the County may be required upon offer of employment.
OTHER EXAMINATIONS
Some positions also require psychological evaluation and/or extensive background investigation.
LICENSES
Some classifications require possession of valid professional and/or technical licenses. Some classifications may require the possession of a valid California driver’s license.
PROBATIONARY PERIOD
Persons appointed to regular County positions serve a probationary period. This is normally six (6) months but could be up to one (1) year. All designated safety employees serve a one-year probationary period.
EMPLOYMENT ELIGIBILITY
It is the County’s intention to hire only those workers who are authorized to work in the United States, pursuant to the Immigration Act of 1990. If you are offered employment, you will be required to verify your eligibility to work in the United States. For law enforcement positions you will be required to verify your U.S. citizenship or legalized status.
DISASTER SERVICE WORKERS
All County of Humboldt employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
THE PROVISIONS OF THIS BULLETIN DO NOT CONSTITUTE AN EXPRESS OR IMPLIED CONTRACT. THE COUNTY OF HUMBOLDT RESERVES THE RIGHT TO MAKE NECESSARY MODIFICATIONS TO THE EXAMINATION PLAN IN ACCORDANCE WITH THE HUMBOLDT COUNTY MERIT SYSTEM RULES.
Salary : $17 - $21
