Demo

Quality Management Coordinator

County of Humboldt
Eureka, CA Full Time
POSTED ON 3/26/2025
AVAILABLE BEFORE 5/26/2025


QUALITY MANAGEMENT COORDINATOR
Department of Health and Human Services

Are you interested in making a difference? If so, please consider joining our dedicated, customer service-oriented team at the Department of Health & Human Services (DHHS). 


What You'll Do:
Under general supervision, provides direction and system development, coordination, and implementation for quality management functions in the Behavioral Health Department, in accordance with County policies and procedures and state and federal rules and regulations; performs related work as assigned.

Where You'll Do It:
This position is located at 730 Harris St., Eureka

 

The work schedule for this position is Mon - Fri, 8am - 5pm

This is a continuous recruitment and Human Resources reserves the right to close this recruitment at any time.

DISTINGUISHING CHARACTERISTICS
 
This single-position class reports to the Mental Health Director and is responsible for developing and coordinating a department-wide quality management program and for providing direction and oversight to assigned support staff. This position is distinguished from the Utilization Review Coordinator in that the latter has responsibility for utilization of records within the in-patient psychiatric facility exclusively.
  • Develops, coordinates and maintains a department-wide quality management system including utilization review, medication monitoring, confidentiality of records and peer review in accordance with federal, state and local requirements, including Short-Doyle and Medi-Cal.
  • Directs and supervises assigned staff, and trains in appropriate case review procedures.
  • Reviews clinical records and advises department staff of proper clinical recordkeeping procedures.
  • Interprets and analyzes regulations and keeps staff informed of current policies and laws pertaining to clinical records and procedures.
  • Audits clinical records for compliance with regulations, identifies, researches and resolves discrepancies.
  • Prepares charts and documentation for federal and state audits, participates in developing corrective action plan and monitors for identified discrepancies.
  • Prepares department, federal, state, and funding agency reports.
  • Coordinates all meetings related to quality management.
  • Reviews minutes of medical staff standing committees to summarize information and assist the Continuous Quality Improvement Committee in problem identification.
  • Attends utilization review meetings; records and distributes meeting minutes.
  • Acts as liaison with State Department of Mental Health and regional quality management contractors regarding compliance with regulations.
  • Attends relevant state and regional meetings.
  • Works closely with department managers in developing program policies which meet requirements.
  • Monitors appropriateness and quality of care; reviews for outcomes, and follow-up.
  • Coordinates peer review and collaborates with medical staff on proper procedures and corrective actions.
  • Facilitates implementation of the Bylaws of Sempervirens.
  • Participates in development and implementation of new service delivery systems.
  • May serve as case coordinator for assigned clients or patients.
Knowledge of:
  • Principles, practices and legal requirements of quality management systems and the use of patient-related information.
  • Basic medical and psychiatric terminology, principles, and practices.
  • Applicable laws and regulations including Short-Doyle and utilization review procedures.
  • Basic supervisory principles and practices.
  • Proper English grammar, spelling, and punctuation.
  • Methods for auditing and chart review.
 
Skill in:
  • Interpreting, applying, and communicating complex regulations.
  • Reviewing medical records, recognizing and resolving discrepancies.
  • Planning, assigning, and supervising the work of others, and providing training.
  • Exercising sound independent judgment within established guidelines.
  • Establishing and maintaining effective working relationships with those contacted in the course of the work.

Other Requirements:
Must possess a valid license to practice in California as a Registered Nurse, Licensed or waivered Marriage, Family, Child Counselor, Licensed or waivered Clinical Social Worker, Licensed or waivered Psychologist or Physician.
 
Desirable Education and Experience:
A typical way to obtain the knowledge and skills outlined above is:
 
Three years of related experience in medical records/quality management or utilization review, preferably in the mental health field.

ADDITIONAL INFORMATION

HOW TO APPLY

A complete, original application must be filed for each position you are interested in applying for. Applicants must apply online through the County’s automated application system at https://www.governmentjobs.com/careers/humboldtcountyca

Applications must be submitted no later than the final filing date and time listed on the job flyer. 

It is important that your application shows all the relevant education and experience you possess. Human Resources staff does not consider or review resumes or attachments. Incomplete applications will be rejected. 

Please read the job requirements section of the announcement.  Be sure you meet these requirements since they will be carefully evaluated during the selection process.  

Your performance in any employment examinations will be compared with the performance of others who take the tests. The examination results will be emailed to you as quickly as possible. 

 

SELECTION PROCEDURE

The County utilizes a set of rules to ensure that our hiring processes are fair and equitable.  Applications will be screened and those considered qualified will be invited to appear for an oral and/or written examination. Meeting the requirements does not guarantee inclusion into the selection process. Depending upon the number of applications received, the selection process may consist of additional application screening, written and/or practical exam(s), oral interview, or any combination thereof.

 

FREQUENTLY ASKED QUESTIONS

How long does it take to fill out the application?

  • You should allow 30 – 45 minutes to fill out your application. 

Can I change my application after submitting it?

  • No. Once an application has been submitted, it is final. Applicants may submit a new application with updated information during the filing period if they wish. Only the most recent application submitted will be considered. All other applications will not be considered.

How long until I hear back from you and how can I check for updates on my application?

  • You may receive communications regarding your application at different stages of the selection process. Important updates will be sent to the email address listed in your governmentjobs.com account at the time of notification. To ensure you don't miss any critical information, we recommend keeping your email address current and regularly checking both your inbox and junk mail folders throughout the process. You can also log into your governmentjobs.com account at any time to check your application status. If you have any questions about your application's progress, please contact the County of Humboldt Human Resources Personnel Division at 707-476-2349 or personnel@co.humboldt.ca.us.

Will I be informed if I am not selected for an interview / Oral Exam?

  • Yes, you will be informed via email if you are not selected for an interview / Oral Exam.

 

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Research indicates that individuals in protected classes can be less likely to submit a job application. The County of Humboldt is dedicated to building a diverse, inclusive, and authentic workplace where our employees are free to bring their full selves to work each day in an environment that allows them to reach their full potential. The County Board of Supervisors has made organizational commitments to Diversity, Equity, and Inclusion (DEI) and the County is working to ensure that these commitments are reflected in all we do. The County recognizes that certain populations (BIPOC, Disabled Persons, Veterans, LGBTQIA community members, etc.) face systemic and structural challenges which may inhibit their ability to satisfy every requirement of the position. In recognition of these structural and systemic factors, the Human Resources Department understands that experience can be gained in many ways – oftentimes, outside of formal institutions – and strives to take a holistic approach in assessing an applicant’s qualifications for a position. 

If you’re excited about this role but your past work experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply.

 

REASONABLE ACCOMMODATIONS

The County of Humboldt is committed to providing equal access and opportunities in its programs, activities, and employment, and does not discriminate on the basis of mental or physical disabilities. The Human Resources Department is located in the Humboldt County Courthouse, which has an accessible entrance on 4th Street. Accessible parking is available adjacent to the 4th Street entrance and on the 4th Street side of the K Street lot. Special testing arrangements may be made to accommodate disabilities or religious convictions. If invited to an examination and you are in need of a reasonable accommodation, please contact Human Resources immediately at (707) 476-2349 so arrangements can be made.  

 

EQUAL OPPORTUNITY EMPLOYER

The county is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religion or religious creed, color, age, sex, sexual orientation, national origin, ancestry, marital status, medical condition, mental or physical disability, military service, or any other classification protected by federal, state, or local laws or ordinances. 

 

MEDICAL EXAMINATION

A pre-employment medical examination provided by the County may be required upon offer of employment.

 

OTHER EXAMINATIONS

Some positions also require psychological evaluation and/or extensive background investigation.

 

LICENSES

Some classifications require possession of valid professional and/or technical licenses. Some classifications may require the possession of a valid California driver’s license.

 

PROBATIONARY PERIOD

Persons appointed to regular County positions serve a probationary period. This is normally six (6) months but could be up to one (1) year. All designated safety employees serve a one-year probationary period.

 

EMPLOYMENT ELIGIBILITY

It is the County’s intention to hire only those workers who are authorized to work in the United States, pursuant to the Immigration Act of 1990. If you are offered employment, you will be required to verify your eligibility to work in the United States.  For law enforcement positions you will be required to verify your U.S. citizenship or legalized status.

 

DISASTER SERVICE WORKERS

All County of Humboldt employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

 

THE PROVISIONS OF THIS BULLETIN DO NOT CONSTITUTE AN EXPRESS OR IMPLIED CONTRACT.  THE COUNTY OF HUMBOLDT RESERVES THE RIGHT TO MAKE NECESSARY MODIFICATIONS TO THE EXAMINATION PLAN IN ACCORDANCE WITH THE HUMBOLDT COUNTY MERIT SYSTEM RULES.

Salary : $38 - $48

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