What are the responsibilities and job description for the Extra Help Behavioral Health Case Manager position at County of Lake?
JOB
Under general supervision, performs a variety of paraprofessional and treatment support services for behavioral health clients; performs initial client interviewing and service intakes; learns procedures, develops, and facilitates client services and case management plans; recommends assignment of cases to professional staff; and performs related duties as assigned. EXTRA HELP – TEMPORARY WORK ASSIGNMENT A temporary extra-help work assignment is determined by County of Lake personnel rules and regulations.Extra Help Employees are typically hired at an hourly rate of pay at the first step of the salary range.Extra Help Employees are paid only for hours worked.Extra Help Employees are only entitled to legally mandated benefits, which does not include paid vacation or holidays.Extra Help Employees do not have status. Extra Help Employees are temporary and may be terminated at any time based on department need.EXTRA-HELP APPOINTMENTExtra help positions are limited to no more than 25 hours per week (unless a position is considered seasonal) and no more than 900 hours per fiscal year.SEASONAL EXTRA-HELP EMPLOYEE Extra help seasonal employees must perform work tied to an actual season and will not perform any work for at least 26 consecutive weeks between seasons. The seasonal employee definition is subject to change as defined by the IRS and Affordable Care Act.Seasonal employees may work 40 hours a week for up to 26 consecutive weeks.Seasonal employees must be terminated for the 26 weeks they are not performing any work. CalPERS RETIRED ANUITANT ASSIGNMENTA Retired Annuitant is a CalPERS retiree employed by the County on an at-will basis, with specific restrictions to protect their retirement allowance (pension payments). Examples of assignment for a Retired Annuitant is work to eliminate a backlog, work on a special project, and work that is in excess of what regular staff can do. Retired Annuitant are subject to work under Limited-Duration. The employment is expected to end once the specific task or project they were hired to complete is finished. All work restriction is governed by Government Code (G.C.) sections 21224, 21229, and 21221(h).
EXAMPLE OF DUTIES
Licensing and Certifications: Possession of, or ability to obtain, a valid California Driver’s license. Education and Experience: Pattern 1: Two (2) years of administrative office support, client support, patient care, or case management work experience in a field related to behavioral health, health services, substance abuse or medical services.OR Pattern 2: Education equivalent to an associate’s degree in social services, sociology, psychology, behavioral health, mental health, nursing, public health, early childhood education, substance use services, criminal justice, or other related fields can be substitute for the required work experience.For Substance Use Disorder Services Option (in addition to the education and experience listed)Current certification as an Alcohol and Other Drug (AOD) Counselor from the State of California approved certifying organization.ORPossession of registration to obtain certification as an AOD counselor by the State of California approved certifying organization, and the completion of the certification as an AOD Counselor within five (5) years from the date of registration. Additional directly related experience and/or education may be substituted.
SUPPLEMENTAL INFORMATION
DEFINITIONUnder general supervision, performs a variety of paraprofessional and treatment support services for behavioral health clients; performs initial client interviewing and service intakes; learns procedures, develops, and facilitates client services and case management plans; recommends assignment of cases to professional staff; and performs related duties as assigned. DISTINGUISHING CHARACTERISTICSThis is an entry-level Behavioral Health Case Manager position. Under close supervision, incumbents perform basic assignments providing support services to individuals, couples, families, or groups. SUPERVISION RECEIVED AND EXERCISED Receives direct supervision from assigned supervisory or management staff, depending on the assigned area. May serve as a lead to administrative support staff. Exercises no supervision over staff. EXAMPLES OF ESSENTIAL DUTIES Class specifications are intended to present a descriptive list of the scope of duties performed by employees in this class and are not intended to reflect all duties performed within the job.Meets with individuals, families, and groups to provide a variety of case management and support services related to an assigned program or service area.Assists with the management of clients involved in group therapy, socialization, or therapeutic activity.Prepares client schedules, monitoring attendance, participation and progress. Provides support in clinic and community settings.Assists with the development of program services and functions. Communicates with, listens to, and observes clients in individual/group counseling sessions.Obtains information to assess clients’ needs. Prepares and maintains case records and documentation of support services.Assists with the development and implementation of specialized prevention and recovery support activities, including support groups, parenting education, life experience activities, and supported independent living, recreation, and work experience.Provides support services, including office support and receptionist services, as needed.Works with an individual to facilitate access and use of community resources. Maintains records of services provided as required by state and federal regulations and department policies.Travel to various work locations to provide services may be necessary, as well as travel for participation in meetings, conferences, planning sessions, or events, both locally and outside the county.Assists other staff with support, office, transportation, and other program related activities.Performs related duties as assigned. For Substance Use Disorder Services Option (in addition to the general duties): Assists with prevention activities and community substance abuse prevention programs for targeted groups, such as children or young adults.Learns to conduct assessments of clients with substance abuse problems and determine the appropriate course of action. MINIMUM QUALIFICATIONSKnowledge of: General principles, procedures, techniques, and trends related to counseling, therapy, and guidance of individuals, groups, and families in mental health programs and/or alcohol and drug treatment and prevention programs.Interviewing and client assessment techniques.Crisis intervention methods and techniques.Modern office practices, procedures, and equipment.Maintenance of files and information retrieval systems.Computer systems and databases. Ability to: Learn the biological, behavioral, and environmental aspects of mental health and behavioral problems.Learn the state, federal, and local laws, regulations, and requirements for the provision of counseling services.Learn the legislative and administrative rules and regulations pertaining to Lanterman-Petris-Short and Short-Doyle services.Learn the scope and activities of public and private health and welfare agencies and other community resources.Interview clients for mental health and/or substance abuse services, developing initial assessments regarding program eligibility and client needs.Perform a variety of mental health support services with individual clients and groups, as assigned.Learn to apply and explain federal and state laws, rules, and regulations governing behavioral health programs and services.Use computerized methods used by the department for maintaining and updating records. Develop and maintain cooperative, constructive relationships with families of clients, members of professional disciplines, social agencies, and staff.Prepare clear, concise, and comprehensive casework records, and make sound recommendations.Develop and implement client case management services.Effectively work with clients, groups, and families.Recognize a potential crisis and deliver crisis intervention services.Handle stress and unusual client behavior.Maintain confidentiality of case information and use discretion in sensitive situations.Effectively represent the behavioral health department with the public, community organizations, other County staff, and other government agencies.Regularly work well under pressure, meeting multiple and sometimes conflicting deadlines.Understand a variety of models and theories of addiction and other problems related to substance useLearn the philosophies, practices, polices, and outcomes of the most generally accepted and scientifically supported models of treatment, recovery, relapse prevention, and continuing care for addiction and other substance-related problemsConstantly demonstrate cooperative behavior with colleagues, supervisors, and customers/clients. Licensing and Certifications: Possession of, or ability to obtain, a valid California Driver’s license. Education and Experience: Pattern 1: Two (2) years of administrative office support, client support, patient care, or case management work experience in a field related to behavioral health, health services, substance abuse or medical services.OR Pattern 2: Education equivalent to an associate’s degree in social services, sociology, psychology, behavioral health, mental health, nursing, public health, early childhood education, substance use services, criminal justice, or other related fields can be substitute for the required work experience.For Substance Use Disorder Services Option (in addition to the education and experience listed)Current certification as an Alcohol and Other Drug (AOD) Counselor from the State of California approved certifying organization.ORPossession of registration to obtain certification as an AOD counselor by the State of California approved certifying organization, and the completion of the certification as an AOD Counselor within five (5) years from the date of registration. Additional directly related experience and/or education may be substituted. WORKING CONDITIONS, ADA, AND OTHER REQUIREMENTSThe County of Lake is an equal opportunity employer and will comply with its obligations under the law to provide equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Incumbents generally work in a typical office environment with adequate light and temperature. There may be occasional exposure?to?extreme temperatures, loud noise, fumes, noxious odors, dust, mist, gases, and poor ventilation; underground, confined, or restricted?workspaces; and heights more than five stories above ground level.?Incumbents may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. Incumbents may also be subject to clients or members of the public afflicted with behavioral disorders or who are under emotionally stressful conditions. Positions in this class typically require: sitting, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, seeing, and repetitive motions. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Light Work: Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for light work. Incumbents may be subject to stand by and/or call back outside of regularly scheduled work hours.Positions in this class may require local and statewide travel as necessary. A successful candidate will be required to submit to and pass a background check prior to the appointment. Depending upon the position and/or assigned department, the background check may include but is not limited to civil and criminal history check, reference check, Live Scan, and/or credit check (as allowed under state law). Disaster Service Workers: As members of the County of Lake Emergency Services Organization, all Lake County employees are designated as Disaster Service Workers during a proclaimed emergency and may be required to perform certain emergency services at the direction of the department and / or County. The contents of this class specification shall not be construed to constitute any expressed or implied warranty or guarantee, nor shall it constitute a contract of employment. The County of Lake assumes no responsibility beyond the general accuracy of the document, nor does it assume responsibility for any errors or omissions in the information contained herein. The contents of this specification may be modified or revoked without notice. Terms and conditions of employment are determined through a “meet and confer” process and are subject to the Memorandum of Understanding currently in effect.
Under general supervision, performs a variety of paraprofessional and treatment support services for behavioral health clients; performs initial client interviewing and service intakes; learns procedures, develops, and facilitates client services and case management plans; recommends assignment of cases to professional staff; and performs related duties as assigned. EXTRA HELP – TEMPORARY WORK ASSIGNMENT A temporary extra-help work assignment is determined by County of Lake personnel rules and regulations.Extra Help Employees are typically hired at an hourly rate of pay at the first step of the salary range.Extra Help Employees are paid only for hours worked.Extra Help Employees are only entitled to legally mandated benefits, which does not include paid vacation or holidays.Extra Help Employees do not have status. Extra Help Employees are temporary and may be terminated at any time based on department need.EXTRA-HELP APPOINTMENTExtra help positions are limited to no more than 25 hours per week (unless a position is considered seasonal) and no more than 900 hours per fiscal year.SEASONAL EXTRA-HELP EMPLOYEE Extra help seasonal employees must perform work tied to an actual season and will not perform any work for at least 26 consecutive weeks between seasons. The seasonal employee definition is subject to change as defined by the IRS and Affordable Care Act.Seasonal employees may work 40 hours a week for up to 26 consecutive weeks.Seasonal employees must be terminated for the 26 weeks they are not performing any work. CalPERS RETIRED ANUITANT ASSIGNMENTA Retired Annuitant is a CalPERS retiree employed by the County on an at-will basis, with specific restrictions to protect their retirement allowance (pension payments). Examples of assignment for a Retired Annuitant is work to eliminate a backlog, work on a special project, and work that is in excess of what regular staff can do. Retired Annuitant are subject to work under Limited-Duration. The employment is expected to end once the specific task or project they were hired to complete is finished. All work restriction is governed by Government Code (G.C.) sections 21224, 21229, and 21221(h).
EXAMPLE OF DUTIES
Licensing and Certifications: Possession of, or ability to obtain, a valid California Driver’s license. Education and Experience: Pattern 1: Two (2) years of administrative office support, client support, patient care, or case management work experience in a field related to behavioral health, health services, substance abuse or medical services.OR Pattern 2: Education equivalent to an associate’s degree in social services, sociology, psychology, behavioral health, mental health, nursing, public health, early childhood education, substance use services, criminal justice, or other related fields can be substitute for the required work experience.For Substance Use Disorder Services Option (in addition to the education and experience listed)Current certification as an Alcohol and Other Drug (AOD) Counselor from the State of California approved certifying organization.ORPossession of registration to obtain certification as an AOD counselor by the State of California approved certifying organization, and the completion of the certification as an AOD Counselor within five (5) years from the date of registration. Additional directly related experience and/or education may be substituted.
SUPPLEMENTAL INFORMATION
DEFINITIONUnder general supervision, performs a variety of paraprofessional and treatment support services for behavioral health clients; performs initial client interviewing and service intakes; learns procedures, develops, and facilitates client services and case management plans; recommends assignment of cases to professional staff; and performs related duties as assigned. DISTINGUISHING CHARACTERISTICSThis is an entry-level Behavioral Health Case Manager position. Under close supervision, incumbents perform basic assignments providing support services to individuals, couples, families, or groups. SUPERVISION RECEIVED AND EXERCISED Receives direct supervision from assigned supervisory or management staff, depending on the assigned area. May serve as a lead to administrative support staff. Exercises no supervision over staff. EXAMPLES OF ESSENTIAL DUTIES Class specifications are intended to present a descriptive list of the scope of duties performed by employees in this class and are not intended to reflect all duties performed within the job.Meets with individuals, families, and groups to provide a variety of case management and support services related to an assigned program or service area.Assists with the management of clients involved in group therapy, socialization, or therapeutic activity.Prepares client schedules, monitoring attendance, participation and progress. Provides support in clinic and community settings.Assists with the development of program services and functions. Communicates with, listens to, and observes clients in individual/group counseling sessions.Obtains information to assess clients’ needs. Prepares and maintains case records and documentation of support services.Assists with the development and implementation of specialized prevention and recovery support activities, including support groups, parenting education, life experience activities, and supported independent living, recreation, and work experience.Provides support services, including office support and receptionist services, as needed.Works with an individual to facilitate access and use of community resources. Maintains records of services provided as required by state and federal regulations and department policies.Travel to various work locations to provide services may be necessary, as well as travel for participation in meetings, conferences, planning sessions, or events, both locally and outside the county.Assists other staff with support, office, transportation, and other program related activities.Performs related duties as assigned. For Substance Use Disorder Services Option (in addition to the general duties): Assists with prevention activities and community substance abuse prevention programs for targeted groups, such as children or young adults.Learns to conduct assessments of clients with substance abuse problems and determine the appropriate course of action. MINIMUM QUALIFICATIONSKnowledge of: General principles, procedures, techniques, and trends related to counseling, therapy, and guidance of individuals, groups, and families in mental health programs and/or alcohol and drug treatment and prevention programs.Interviewing and client assessment techniques.Crisis intervention methods and techniques.Modern office practices, procedures, and equipment.Maintenance of files and information retrieval systems.Computer systems and databases. Ability to: Learn the biological, behavioral, and environmental aspects of mental health and behavioral problems.Learn the state, federal, and local laws, regulations, and requirements for the provision of counseling services.Learn the legislative and administrative rules and regulations pertaining to Lanterman-Petris-Short and Short-Doyle services.Learn the scope and activities of public and private health and welfare agencies and other community resources.Interview clients for mental health and/or substance abuse services, developing initial assessments regarding program eligibility and client needs.Perform a variety of mental health support services with individual clients and groups, as assigned.Learn to apply and explain federal and state laws, rules, and regulations governing behavioral health programs and services.Use computerized methods used by the department for maintaining and updating records. Develop and maintain cooperative, constructive relationships with families of clients, members of professional disciplines, social agencies, and staff.Prepare clear, concise, and comprehensive casework records, and make sound recommendations.Develop and implement client case management services.Effectively work with clients, groups, and families.Recognize a potential crisis and deliver crisis intervention services.Handle stress and unusual client behavior.Maintain confidentiality of case information and use discretion in sensitive situations.Effectively represent the behavioral health department with the public, community organizations, other County staff, and other government agencies.Regularly work well under pressure, meeting multiple and sometimes conflicting deadlines.Understand a variety of models and theories of addiction and other problems related to substance useLearn the philosophies, practices, polices, and outcomes of the most generally accepted and scientifically supported models of treatment, recovery, relapse prevention, and continuing care for addiction and other substance-related problemsConstantly demonstrate cooperative behavior with colleagues, supervisors, and customers/clients. Licensing and Certifications: Possession of, or ability to obtain, a valid California Driver’s license. Education and Experience: Pattern 1: Two (2) years of administrative office support, client support, patient care, or case management work experience in a field related to behavioral health, health services, substance abuse or medical services.OR Pattern 2: Education equivalent to an associate’s degree in social services, sociology, psychology, behavioral health, mental health, nursing, public health, early childhood education, substance use services, criminal justice, or other related fields can be substitute for the required work experience.For Substance Use Disorder Services Option (in addition to the education and experience listed)Current certification as an Alcohol and Other Drug (AOD) Counselor from the State of California approved certifying organization.ORPossession of registration to obtain certification as an AOD counselor by the State of California approved certifying organization, and the completion of the certification as an AOD Counselor within five (5) years from the date of registration. Additional directly related experience and/or education may be substituted. WORKING CONDITIONS, ADA, AND OTHER REQUIREMENTSThe County of Lake is an equal opportunity employer and will comply with its obligations under the law to provide equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Incumbents generally work in a typical office environment with adequate light and temperature. There may be occasional exposure?to?extreme temperatures, loud noise, fumes, noxious odors, dust, mist, gases, and poor ventilation; underground, confined, or restricted?workspaces; and heights more than five stories above ground level.?Incumbents may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. Incumbents may also be subject to clients or members of the public afflicted with behavioral disorders or who are under emotionally stressful conditions. Positions in this class typically require: sitting, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, seeing, and repetitive motions. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Light Work: Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for light work. Incumbents may be subject to stand by and/or call back outside of regularly scheduled work hours.Positions in this class may require local and statewide travel as necessary. A successful candidate will be required to submit to and pass a background check prior to the appointment. Depending upon the position and/or assigned department, the background check may include but is not limited to civil and criminal history check, reference check, Live Scan, and/or credit check (as allowed under state law). Disaster Service Workers: As members of the County of Lake Emergency Services Organization, all Lake County employees are designated as Disaster Service Workers during a proclaimed emergency and may be required to perform certain emergency services at the direction of the department and / or County. The contents of this class specification shall not be construed to constitute any expressed or implied warranty or guarantee, nor shall it constitute a contract of employment. The County of Lake assumes no responsibility beyond the general accuracy of the document, nor does it assume responsibility for any errors or omissions in the information contained herein. The contents of this specification may be modified or revoked without notice. Terms and conditions of employment are determined through a “meet and confer” process and are subject to the Memorandum of Understanding currently in effect.
