Interpreter

Interpreter - The Department of Child, Family, and Adult Services

Please apply by: 2/28/2025

Follow Your Calling, Find Your Career

Hiring Range: $20.00 – 25.00/hr. This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too.  Join us and build an exceptional experience for yourself, and a better working world for all.

The Mecklenburg County Department of Child, Family, and Adult Services strives to strengthen families and communities through a safety-net of services, collaborations, and hope.  Our vision is to define and cultivate an organizational culture that is more compassionate and understanding toward each other and our clients.

The Operations, Strategy & Innovation (OSI) division of Child, Family, and Adult Services (CFAS) leads the pursuit of more efficient and effective services and helps CFAS achieve its strategic vision. We keep the wheels turning day to day, from budget and quality control to resource management and staff development. OSI helps the department decide where it’s heading and how to get there with data informed decision making.  We are an innovative and creative team striving towards improving services, identifying best practices, and promoting a positive work culture where staff feel valued and empowered, at every level, to drive meaningful change for each other and the community.

Position Summary
Provides interpreter and translation services for individuals seeking services or assistance from the County. This position, under minimal supervision, assists the public in completing required paperwork and forms and coordinates related services as requested or needed.

Location
430 Stitt Road
Charlotte NC 28213

Essential Functions
• Interprets and translates initial requests, both on the phone and in person, for assistance, and provides communication for non-translating staff and the public.
• Schedules appointments, answers questions, and coordinates additional services or requests.
• Translates written materials and forms such as brochures, educational information, and directions and assists with forms completion when requested.
• Coordinates and performs a variety of administrative duties to support the department and staff.
• Accompanies staff on field visits which may include staff representing county departments in planning, administration, child protective services, medical providers, or workforce initiatives.
• Gathers materials for clients which will assist them in meeting their objectives or in obtaining assistance.
• Maintains information, data, or other materials on clients as necessary.
• Coordinates and performs a variety of administrative duties to support the department and staff.
• May be required to staff shelters in the event of a disaster.
• Mecklenburg County Health Department employees: Respond in cases of urgent and/or emergent events that require public health interventions. Employees may be trained for and assigned duties unrelated to their regular work; work outside normal work locations, business hours and workdays may be required. Emergency events include, but are not limited to, pandemics, severe weather situations (e.g. snow or ice storms, tornados, hurricanes), natural disasters (e.g. earthquakes), fire, or power outages, and acts of terrorism.



Minimum Qualifications
Experience:  
Minimum of two years of related experience and fluency in English and interpreting skills in Spanish.


Education:  
Associate's degree in a related field.


Combination of relevant education and relevant experience accepted?:  Yes


Licenses and Certifications
• Must be able to pass County’s certification exam
• Requires a valid North Carolina or South Carolina Driver's License
• Requires County Driving Privileges
• Annual Motor Vehicle Record (MVR) check


Preferred Qualifications
• Bachelor's degree in a related field.

Knowledge, Skills and Abilities
Knowledge of
• Professional appearance, speech, and presentation skills
• Modern office practices
• Ethics and standards related to interpreting and translation services
• Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Structure and content of the Spanish language including the meaning and spelling of words, rules of composition and grammar, and pronunciation
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Knowledge of client/patient privacy and confidentiality practices


Skills
• Translating from Spanish to English and English to Spanish
• Managing multiple tasks and special projects
• Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
•Talking to others to convey information effectively
• Understanding written sentences and paragraphs in work related documents
• Communicating effectively in writing as appropriate for the needs of the audience
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems


Abilities

• Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.
• Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs
• Customer Service: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
•Technical/Professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
• Time Management and follow through: Effectively managing one’s time and resources to ensure that work is completed efficiently



Computer Skills
• Proficient in various computer applications including Microsoft Office Suite 



Work Environment
Works in an office setting with moderate noise



Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. 



Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.

Salary : $20 - $25