What are the responsibilities and job description for the Child Support Agent ll position at County of Montgomery?
JOB
PRIMARY PURPOSE: This position works to enforcement Court Orders for Child Support and process modifications of Orders when appropriate. The chosen applicant must be familiar with investigative procedures and techniques. Work often requires considerable firmness and tact in dealing with parents. This position requires being resourceful and having the ability to interpret and apply a variety of complex procedures and regulations. This position works under the direction of the Child Support Supervisor. The applicant must be able to work professional with both case participants and other employees. The Child Support Agent must be human services oriented and possess the ability to interact well with co-workers, clients, and the general public. The agent must respond to disasters as needed in accordance with Montgomery County DSS policy in the event of a natural or man-made disaster or upon the declaration of a state of emergency by the Montgomery County Emergency Management Office.
EXAMPLE OF DUTIES
KNOWLEDGE, SKILL AND FUNCTIONS: Collect child support payments through contact with employers or individual case participantsMaintain relationships with court system staff, law enforcement agencies and the general publicMaintain a caseload in the ACTS system (Automated Collection and Tracking System)Respond to participants questions and concernsManage monthly reportsInterview and negotiate with participantsPrepare and present cases in Court; this will include communication with inmates and attorney’s, and will include testifying in Court on a regular basisGenerate show cause orders, schedule hearings, prepare court documentsMaintain support payment records and ability to calculate arrearsOut of town and/or overnight travel for training/conferenceGeneral knowledge of and ability to use correct spelling, grammar, punctuation, and specialized vocabulary; ability to proofread; ability to accurately type General knowledge of basic accounting and record-keeping procedures and their application in the work environment.Ability to record and compile information based on general guidelines.Ability to access client records, forms, and documents in the NCFAST case management system.Ability to provide excellent customer service in a fast-paced environment, often dealing with difficult case participants.Ability to work individually or in combination with other staff.Ability to learn and apply a variety of guidelines applicable to the work process.Other duties as may be necessary
SUPPLEMENTAL INFORMATION
Preference will be given to applicants with child support experience.
PRIMARY PURPOSE: This position works to enforcement Court Orders for Child Support and process modifications of Orders when appropriate. The chosen applicant must be familiar with investigative procedures and techniques. Work often requires considerable firmness and tact in dealing with parents. This position requires being resourceful and having the ability to interpret and apply a variety of complex procedures and regulations. This position works under the direction of the Child Support Supervisor. The applicant must be able to work professional with both case participants and other employees. The Child Support Agent must be human services oriented and possess the ability to interact well with co-workers, clients, and the general public. The agent must respond to disasters as needed in accordance with Montgomery County DSS policy in the event of a natural or man-made disaster or upon the declaration of a state of emergency by the Montgomery County Emergency Management Office.
EXAMPLE OF DUTIES
KNOWLEDGE, SKILL AND FUNCTIONS: Collect child support payments through contact with employers or individual case participantsMaintain relationships with court system staff, law enforcement agencies and the general publicMaintain a caseload in the ACTS system (Automated Collection and Tracking System)Respond to participants questions and concernsManage monthly reportsInterview and negotiate with participantsPrepare and present cases in Court; this will include communication with inmates and attorney’s, and will include testifying in Court on a regular basisGenerate show cause orders, schedule hearings, prepare court documentsMaintain support payment records and ability to calculate arrearsOut of town and/or overnight travel for training/conferenceGeneral knowledge of and ability to use correct spelling, grammar, punctuation, and specialized vocabulary; ability to proofread; ability to accurately type General knowledge of basic accounting and record-keeping procedures and their application in the work environment.Ability to record and compile information based on general guidelines.Ability to access client records, forms, and documents in the NCFAST case management system.Ability to provide excellent customer service in a fast-paced environment, often dealing with difficult case participants.Ability to work individually or in combination with other staff.Ability to learn and apply a variety of guidelines applicable to the work process.Other duties as may be necessary
SUPPLEMENTAL INFORMATION
Preference will be given to applicants with child support experience.
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