What are the responsibilities and job description for the Customer Service Supervisor position at County of Montgomery?
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Supervisor of the billing office for Montgomery County Public Utilities, overseeing customer service, billing, collections and new services for all County Water customers.
EXAMPLE OF DUTIES
Prepare monthly water/sewer billing for county customers. Run exception reports, verify readings, and ensure accurate billing. Process work orders for meter readings, service connections/disconnections, and meter installations. Maintain account data, ensuring all new and final bills are processed before generating reading discs for Meter Reader. Oversee cashier operations and payment receipts. Handle customer inquiries via phone and in person. Process daily mail and deposits, monitor office supplies, and Process vendor invoices.Create work schedules for supervised employees, manage time off requests and accurately report time worked for payroll purposes. Reconcile monthly account balances, sending information to relevant entities (DSS, US Forestry, Perdue). Ensure accounts inactive for 90 days have meters removed and final bills issued. Update accounts for disconnected and paid services; manage cut-offs for delinquent accounts. Update installment worksheets for new taps and process account adjustments for leaks/theft. Verify automatic draft payments, sending draft reports to bank processors. Manage late fee reports and unresolved billing exceptions; process meter changes as needed. Maintain street sign requests and coordinate with Utility Technician and 911 Coordinator. Manage filing systems and maintain secure, confidential records.Track monthly bacterial sample requests and invoice accordingly.
SUPPLEMENTAL INFORMATION
Associates degree in Business Administration, Accounting or Finance2 or more years of supervisory experiencePreference for bilingual language skills with proficiency in English and Spanish.Experience in Utility Services and/or billing
Supervisor of the billing office for Montgomery County Public Utilities, overseeing customer service, billing, collections and new services for all County Water customers.
EXAMPLE OF DUTIES
Prepare monthly water/sewer billing for county customers. Run exception reports, verify readings, and ensure accurate billing. Process work orders for meter readings, service connections/disconnections, and meter installations. Maintain account data, ensuring all new and final bills are processed before generating reading discs for Meter Reader. Oversee cashier operations and payment receipts. Handle customer inquiries via phone and in person. Process daily mail and deposits, monitor office supplies, and Process vendor invoices.Create work schedules for supervised employees, manage time off requests and accurately report time worked for payroll purposes. Reconcile monthly account balances, sending information to relevant entities (DSS, US Forestry, Perdue). Ensure accounts inactive for 90 days have meters removed and final bills issued. Update accounts for disconnected and paid services; manage cut-offs for delinquent accounts. Update installment worksheets for new taps and process account adjustments for leaks/theft. Verify automatic draft payments, sending draft reports to bank processors. Manage late fee reports and unresolved billing exceptions; process meter changes as needed. Maintain street sign requests and coordinate with Utility Technician and 911 Coordinator. Manage filing systems and maintain secure, confidential records.Track monthly bacterial sample requests and invoice accordingly.
SUPPLEMENTAL INFORMATION
Associates degree in Business Administration, Accounting or Finance2 or more years of supervisory experiencePreference for bilingual language skills with proficiency in English and Spanish.Experience in Utility Services and/or billing
