What are the responsibilities and job description for the Eligibility Specialist I/II - Napa & Calistoga (Bilingual Spanish Preferred)) position at County of Napa?
Napa County is home to 140,000 residents who share a strong sense of community and a legacy of preserving and protecting our rich agricultural heritage.
Located in the heart of California's preeminent wine region, the Napa Valley is also part of the dynamic San Francisco Bay Metropolitan Area. With its sunny Mediterranean climate and proximity to the mountains and ocean, the Valley offers residents easy access to virtually unlimited shopping, dining, cultural and recreational opportunities.
The Napa Valley's strategic location, natural and cultural resources, history of responsible land use planning and attractive quality of life provide the ideal mix of small town living and big city amenities.
As an organization, Napa County is dedicated to improving the lives of our citizens and reflecting the best of the community's values: Respect, Accountability, Dedication, Integrity and Innovation. Learn more HERE.
Under direct supervision, employees in this class determine the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering; maintain current knowledge of program regulations and procedures necessary for program caseload administration; initiate and process casework; identify needs and make appropriate referrals for health, social and/or employment services; and perform related work as required. Bilingual Spanish skills preferred but not required.
This position is located in Self Sufficiency Services Division in Health and Human Services Division. This recruitment is being conducted to fill one full-time position for Napa or Calistoga offices. The list established by this recruitment may also be used to fill future full-time, part-time, limited term, and extra help vacancies for up to one year. This position will be filled at the I or II, depending on the education, experience, knowledge, skills, abilities and competencies demonstrated throughout the exam process.
Memorandum of Understanding (MOU) Agreed Salary Increases and Winter Time Off (WTO):
- 3.5% COLA increase effective 7/1/2025
- 3.5% COLA increase effective 7/1/2026
- 32 hours of Winter Time Off
POSITION REQUIRMENTS
Education and Experience:
To qualify for this classification, an individual must possess any combination of experience and education that would likely produce the required knowledge, skills and abilities. Required minimum qualifications:
Eligibility Specialist I ($29.79 - $35.25/hour)
Graduation from an accredited four-year college or university.
OR
Four (4) years of full-time experience performing clerical duties. Experience must include substantial public contact with clients and basic interviewing for the purpose of gathering information and explaining policies or clarifying information needed.
OR
Two (2) years of experience with responsibility for one or more of the following: determining eligibility for loans, financial assistance, unemployment, veterans' benefits, or publicly or privately financed health counseling and/or social services programs.
Eligibility Specialist II ($33.70 - $39.92/hour)
One (1) year of experience performing duties of the Eligibility Specialist I classification.
License or Certificate: *
*Any license, certification, or registration required for this position shall be maintained (i.e. active and in good standing) at all times during employment with Napa County. For continued employment with Napa County, you must maintain such license, certification, or registration to meet the minimum qualifications of this position.
THE RECRUITMENT PROCESS
| Application Deadline | 5:00 pm (PST) on March 18, 2025 |
| Application Screening & Supplemental Questions Scoring | Week of March 17, 2025 Supplemental questions will be scored by the subject matter experts. Only the most qualified applicants from the scoring of the supplemental questions will be invited for an Oral Panel Interview. |
| Oral Panel Exam | Tentatively scheduled for the week of March 31, 2025 |
| Establish Eligibility List | Week of April 7, 2025 Only the most qualified candidates from the oral panel exam will be placed on the eligibility list and may be considered to fill positions for up to one year. |
The Human Resources Department reserves the right to change the recruitment process at any time.
View the full job description including the example of duties of Eligibility Specialist I and Eligibility Specialist II.
Napa County employees automatically become Disaster Service Workers. This means that when Napa County experiences emergencies (earthquake, wildfire, power outage, etc.) you may be asked to pivot from your regular duties to provide critical services to those affected by the emergency (CA Govt Code § 3102).
Benefits
Learn more about the benefits package for this position here.
ADA Accommodation
Applicants requiring accommodation during the application and/or selection process pursuant to the Americans with Disabilities (ADA) Act should contact County of Napa Human Resources at (707) 253-4303.
Napa County is an Equal Opportunity Employer.
Salary : $61,963 - $83,034
