Human Services Specialist I - Child Support

Salary : $52,748.40 - $64,394.88 Annually

Location : Nevada City, CA

Job Type : Full Time

Job Number : 2025-0053

Department : Child Support Services

Opening Date : 02 / 03 / 2025

Closing Date : 2 / 17 / 2025 5 : 00 PM Pacific

Definition and Class Characteristics

INTERVIEWS FOR SELECTED CANDIDATES WILL BE HELD FEBRUARY 25

Looking to make a positive difference in the lives of Nevada County families? Looking for an employer that offers a flexible schedule and teleworking opportunities? Consider joining the team of Sierra Nevada Regional Department of Child Support Services as a Human Services Specialist II. This is a journey level position in which the individual performs advanced duties related to laws and regulations pertaining to the establishment and enforcement of child support obligations. Employees at this level are expected to manage a full caseload independently with minimal supervision

Other vital duties include :

• Perform interactive interviews to elicit information and identify eligibility for child support programs.
• Explain laws, regulations, rules, and policies to customers and apprise them of their rights, complaint resolution process, and responsibilities.
• Ensure accuracy and completion of applicable applications, declaration forms, agreements, and legal documents.
• Use a variety of methods, systems, and procedures for locating information and resolve discrepancies by securing documentation, assets, income, liabilities, medical records, and confirmation from other agencies.
• Organize caseload so that necessary case records and documents are processed and updated within specific time limits established by regulation and state, federal, and local policy.
• Coordinate and / or conduct genetic tests and analyze information for the establishment of parental relationships.
• Prepare and process correspondence, reports, and legal forms.
• Confer with workers regarding discrepancies in the systems.

A Human Services Specialist is an integral part of our team whose mission is to protect lives, promote health and wellness, and provide support and services to help Nevada County residents meet their basic needs and to enhance the quality of life in our community! This position is crafted for individuals who have graduated from high school and hold an Associate of Arts or Science degree from an accredited college or university in Communications, Business, Psychology, Social Work or a related field. One year of work experience comparable to a Human Services Specialist I is required.

Individuals who show patience, understanding, and caring in their dealings with others are highly valued. Other relevant personal traits include social skills, a strong sense of responsibility, a team approach and the ability to manage time effectively.

Our full-time staff members enjoy an extensive benefit package including but not limited to a generous leave program, 11 standard holidays and 3 floating holidays, CalPERS retirement, medical insurance, dental insurance, vision insurance, life insurance, flexible spending accounts for medical and dependent care expenses, and a deferred compensation plan including 401(a), 457(b) and Roth options. We also offer a tuition reimbursement program!

Why Nevada County? Our leadership values employee development and engagement, promotes open and transparent communication, sets us up to be a high-performing organization, and recognizes our contributions. Our leadership connects with the community, listens to them, and provides significant programming to keep us safe and healthy.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Please view the full here.

Benefits Guide

The is a comprehensive document for employees of the County of Nevada. Information contained in this summary of benefits is not a binding document. Refer to specific unit for additional benefit information.

Health Insurance

The County sponsored plan is the PERS Gold PPO, but you can also choose plans from providers such as Anthem, Blue Shield, and PORAC (if you are a member) to suit your needs.

Health Insurance Plans

Flexible Spending Accounts

The County offers employees the option to contribute to a pre-tax medical FSA and dependent Care FSA.

Life Insurance

Voya is the County's life insurance provider. We offer the following products through Voya :

Dental & Vision Insurance

Nevada County employees can opt to receive dental and vision insurance without opting for health insurance coverage as well. This will give employees more flexibility to match their choice of insurance plans to their specific needs. Ameritas Dental is the dental provider offered through Nevada County and Ameritas VSP Vision Care is our vision care provider.

Retirement

The County is a member of the CalPERS retirement system and also provides the opportunity for voluntary contributions to a 457 deferred compensation account through Nationwide by way of pre-tax and Roth payroll deductions.

CalPERS Miscellaneous Tiers : Tier 1 (Classic-former employee originally hired on or before 12 / 13 / 12 and are returning to Nevada County) 2.7% @ 55 Tier 2 (Hired by a CalPERS employer between 12 / 14 / 12-12 / 31 / 12 and coming to Nevada County with less than 6 months between separation from former CalPERS employer and hire date with Nevada County) 2%@60 Tier 3 (Hired by first CalPERS employer on or after 1 / 1 / 13 or having a break in service of more than six months between another CalPERS employer and Nevada County) 2%@62

CalPERS Safety tiers : Tier 1 (Classic-former employees originally hired on or before 12 / 13 / 12 and are returning to Nevada County) 3% @ 50. Tier 2 (Hired by a CalPERS employer between 7 / 2411-12 / 31 / 12 and coming to Nevada County with less than 6-months between separation from former CalPERS employer and hire date with Nevada County) 3% @ 55. Tier 3 (Hired by any CalPERS employer on or after 1 / 1 / 13) 2.7% @ 57. We encourage you to visit the CalPERS home page, , to search related information about the retirement plans noted here so that you fully understand what your retirement formula means to you.

NEVADA COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER

Any information on this page or documents and links are subject to change without notice.

Nevada County Human Resources Department

950 Maidu Avenue, Nevada City, CA 95959 (530) 265-7010 option 2

Human.resources@nevadacountyca.gov

www.nevadacountyca.gov

Which of the following best describes your level of education?

What is the subject area of your college education?

Which answer best describes your years of experience with general clerical, administrative, business office, or technical work?

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Detail your experience with Microsoft Office programs, specifically Outlook, Word, and Excel. What do you use them for and in your opinion, what are their most beneficial features? If your use of these programs has been limited please share with us your process for learning a new program.

Duties include driving to areas in and near Nevada County for outreach and time spent assisting in Court on a regular basis. Is there any reason(s) you would be unable or not capable of fulfilling these duties?

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A customer has failed to return paperwork by the due date, and attempts to reach them by phone have been unsuccessful. Draft an email to inquire about the missing paperwork.

Describe how to determine the best method of communication (e.g., phone, email, text) to relay complex information to a customer. Explain the factors to consider and why the chosen method would be effective.

What are the basic principles of case management? Provide a brief explanation, including key components essential to effective case management.

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Salary : $52,748 - $64,395