Casework Supervisor - Mental Health

Job posting will remain online until filled.

Monday-Friday 8:30am-4:30pm (in person)

Pension retirement plan [20 years of service = full retirement at age 55 OR any # of years = full retirement at age 60]

Internal growth opportunities!

Low-cost Medical/Prescription/Dental/Rx all offered at one rate (% of salary)

PPO or High Deductible PPO with employer HSA contribution

11 paid holidays

Salary: New employees will receive the minimum starting salary for this position. The starting salary is non-negotiable.

Job Description

GENERAL PURPOSE
The County Casework Supervisor – Mental Health Housing, Treatment, and Employment Supervisor is a professional management level position that is responsible for directing the activities of the Housing options and resources, intakes for ACT case referrals, and other treatment based, employment, and housing services.

SUPERVISION RECEIVED
This position reports directly to the Deputy Administrator of Mental Health Services.

SUPERVISION EXERCISED
This position is responsible for the direct supervision of administrative case managers.

ESSENTIAL DUTIES OF THE POSITION
Directly supervises the administrative case managers who provide case management services in the Housing, Treatment, and Employment unit.

Maintains and monitors a system for adequately screening referrals for mental health services, assigning needed intakes, and prioritizing service requests as needed.

Assigns cases to case managers and monitors ongoing follow up.

Ensures the prompt handling of emergencies that involve individuals who are or will be actively involved in services. Maintains close liaison with Emergency Services Unit and Intake & Referral Unit.

Handles all referrals for base-funded ACT cases.

Handles referrals for county funded employment services.

Screens all MH Housing referrals, works with referral source to assure necessary information is obtained, and assigns cases to the appropriate case manager.

Tracks all housing and treatment referrals and enters referrals on the tracking reports.

Assists with monitoring of residential and treatment programs and coordinates complex team meetings as needed.

Works with local and state hospitals for coordination of services in conjunction with the CHIPP Coordinator.
Assists in the development of service plans and in the ongoing review of service plans.

Ensures prompt referrals for service to other service providers, to BCM units and to other support divisions. This includes the timeliness of the service authorization process for agencies under contract.

Ensures that the interagency process is supported in all aspects of service planning and program development.

Maintains close communication with the Program Specialist and contract providers to ensure that services are begun promptly, delivered according to the manner in which the service has been authorized, and that progress is reported in a timely fashion.

May participate in the review of any proposals for new services from external agencies.

Reviews invoices for accuracy.

Identifies service gaps and unmet needs to assist in program development.

Attends trainings and conferences regarding housing and participates in the development of new housing initiatives.

Trains and orients new case management staff and provide ongoing staff training as needed.

Ensures that staff provides required service information on a timely basis in order to facilitate the preparation of required state statistical reports.

Provides educational and in-service training to other agencies or other divisions within the Human Services Department as needed.

Prepares performance evaluations as the rater of case management staff and implements progressive disciplinary actions as required.

Approves all leave requests and signs off on time sheets for case management staff.

Provides progress reports to the Deputy Administrator of Mental Health upon request.

Participates in appropriate training sessions to increase personal expertise and that of casework staff.

Attends community Mental Health and housing meetings as needed.

Maintains confidentiality at all times while performing duties and responsibilities in accordance with current regulations and policies covering client records.

Performs other related duties as required.

*An employee assigned to this title shall perform a majority, but may not perform all, of the duties listed in this job description. Conversely, minor level duties performed on the job may not be listed. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

REQUIRED MINIMUM QUALIFICATIONS

EDUCATION & EXPERIENCE – Two years of professional experience in public or private social work and a bachelor's degree with major course work in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences; OR

Any equivalent combination of experience and education, which includes 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences.

Employee assigned to this title will be required to possess and maintain a valid and current motor vehicle operator’s license. Must have an acceptable driving record. Personal vehicle required for County business, employee is eligible for mileage reimbursement.

KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of the basic principles of supervision.

Knowledge of current case management and social work principles, practices, and methodology.

Knowledge of individual and group behavior and methods used in working effectively with children, youth and families, people who are mentally disabled, people who are physically challenged, and others.

Knowledge of the basic principles and methods of program interpretation and community organization.

Knowledge of the rules, regulations, policies, and procedures that relate to the provision of social services.

Knowledge of current social, economic, and health problems and available resources.

Ability to plan, organize, and supervise the work of a professional and non-professional social service staff.

Ability to analyze, interpret, and evaluate case records and recommend sound courses of action.

Ability to orient and train subordinates on rules, regulations, policies and procedures and provide technical assistance.

Ability to establish and maintain effective working relationships with clients, families, agency staff, community service agencies and facilities, and the general public.

Ability to clearly express ideas verbally, and in writing.

Ability to maintain confidentiality at all times.

Ability to read, write, speak, understand and communicate in English to perform the duties of this position.

TOOLS AND EQUIPMENT
Telephone, personal computer (including word processing and spreadsheet software), calculator, writing implements, fax machine, copy machine, and paper shredder.

PHYSICAL DEMANDS
While performing the duties of this job, the employee is frequently required to walk, sit, talk or hear.

The employee must occasionally lift and/or move up to twenty-five (25) pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the office is moderately quiet. Employee may also work in other environments such as schools, private homes, etc. These work environments may range from quiet to loud.

SELECTION GUIDELINES
Formal application, rating of education and experience, oral interview and reference check as well as job related tests may be required.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

FLSA STATUS: FLSA EXEMPT (NOT ELIGIBLE FOR OVERTIME)

DESIGNATION: HUMAN SERVICES

PAY GRADE: HS-38B

UNION STATUS: NON-UNION

Created November 2024

Job Type: Full-time

Pay: $53,217.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $53,217