What are the responsibilities and job description for the Human Services Deputy Director position at County of Orange?
Human Services Deputy Director
This recruitment is Open to the Public and is being held to establish an open eligible list to fill current and future Human Services Deputy Director positions. This recruitment may also be used to fill positions in similar and/or lower-level classifications throughout the County of Orange.
This recruitment is scheduled to close at 11:59 P.M. (PST) on Monday, May 12, 2025
In addition to performance-based merit increases, this position is scheduled to receive a salary range increase on the following date:
Effective June 27, 2025 – 4.00% increase
Effective June 27, 2025 – 4.00% increase
Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.
CHILD SUPPORT SERVICES (CSS)
Orange County Child Support Services (CSS) is an award-winning, forward-thinking agency of over 350 professionals, dedicated to helping parents financially support their children. The core mission is assisting parents in establishing paternity, establishing financial and medical child support orders, and facilitating the payment of that support through various means, including court action. Under the direction of the Department Director, CSS delivers human services to the community based on a balanced approach emphasizing Customers, Staff, Business Efficiencies, and Performance. CSS also works in close partnership with the Orange County Superior Court, California Department of Child Support Services, and other local child support agencies throughout California.
Click here for more information of Child Support Services.
Click here for more information about the County of Orange.
THE OPPORTUNITY
The Deputy Director of CSS will serve as a member of an executive management team to plan, develop and implement department priorities and formulate broad policy and goals consistent with the CSS mission; communicate and adapt the CSS vision and goals to leaders and staff within their division chain of command. Lead efforts with subordinate managers to plan, organize, implement and monitor projects to increase performance and meet operational goals, adopt and monitor quality control measures, customer education and customer satisfaction measurement programs, expand CSS' visibility in the community, and develop CSS' workforce. Possess an uncompromising commitment to delivery of service in the best interest of the customer, and the opportunity to present information in small or large groups and represent CSS at meetings with state, other county agencies, community partners, Board of Supervisors, County Executive Officer, etc.
DESIRABLE QUALIFICATIONS AND CORE COMPETENCIESOrange County Child Support Services (CSS) is an award-winning, forward-thinking agency of over 350 professionals, dedicated to helping parents financially support their children. The core mission is assisting parents in establishing paternity, establishing financial and medical child support orders, and facilitating the payment of that support through various means, including court action. Under the direction of the Department Director, CSS delivers human services to the community based on a balanced approach emphasizing Customers, Staff, Business Efficiencies, and Performance. CSS also works in close partnership with the Orange County Superior Court, California Department of Child Support Services, and other local child support agencies throughout California.
Click here for more information of Child Support Services.
Click here for more information about the County of Orange.
THE OPPORTUNITY
The Deputy Director of CSS will serve as a member of an executive management team to plan, develop and implement department priorities and formulate broad policy and goals consistent with the CSS mission; communicate and adapt the CSS vision and goals to leaders and staff within their division chain of command. Lead efforts with subordinate managers to plan, organize, implement and monitor projects to increase performance and meet operational goals, adopt and monitor quality control measures, customer education and customer satisfaction measurement programs, expand CSS' visibility in the community, and develop CSS' workforce. Possess an uncompromising commitment to delivery of service in the best interest of the customer, and the opportunity to present information in small or large groups and represent CSS at meetings with state, other county agencies, community partners, Board of Supervisors, County Executive Officer, etc.
The ideal candidate will be an experienced manager with at least five (5) years or more of progressive managerial experience and at least three (3) years of experience working with child support laws, regulations, policies and/or business practices.
In addition to the desirable qualifications and experience listed above, the ideal candidate will also possess experience related to the competencies listed below:
Leadership/Management
- Ability to empower others with the authority and resources to reach their potential in taking initiative that achieves transformative results
- Fosters employee and leader development and promotes learning and growth for all levels
- Demonstrates a positive attitude, self-starter and takes ownership of own area, collaborates across department with other Deputy Directors and managers, and be driven to set high standards for self and others
- Demonstrates ability to filter information to take action for the greatest impact and benefit for CSS and its staff and customers
- Mentor and lead managers of different levels including senior-level managers and management of staff
- Collaborates with subordinate managers, Human Resources, and others as needed to address personnel and performance issues timely and effectively
- High-energy with strong leadership skills
- Directs and manages programs
- A self-directed problem-solver with high standards for quality and strong commitment to public service
- Demonstrates ability to recognize and effectively manage risks and make tough decisions and commit to action
- Identifying and resolving technical issues and problems through good judgment and decision making utilizing technical expertise
- Analyzing problems and proposing solutions while dealing with changing priorities
- Proactively and effectively formulate strategies supporting departmental goals; make decisions consistent with department objectives and strategic goals
- A strategic thinker who can assist in the development of long-term goals and identify the best method of achievement
- Ability to apply critical thinking skills to identify and analyze issues and solutions, execute for results, and elevate appropriate information
- Ability to perform as a self-directed problem solver, achieves goals and drive initiatives to meet program and department goals and objectives
- Extensive experience directing or working with complex administrative organizations
- Demonstrates ability to communicate clear strategic direction to various audiences and engage all levels of staff in sharing a vision and message
- Communicates Child Support Services' vision and mission with confidence to diverse interest groups including advocacy, state and local government officials
- Ability to articulate a vision for future program goals; and experience in strategic planning
- Outstanding interpersonal and communication capabilities
MINIMUM QUALIFICATIONS
Click here to learn more about the Minimum Qualifications for the Human Services Deputy Director classification as well as the physical & mental requirements and the environmental conditions.
RECRUITMENT PROCESS
Human Resource Services (HRS) screens all application materials for minimum and desirable qualifications. After screening, qualified applicants will be referred to the next step in the recruitment process. All applicants will be notified via email of their status in the process.
Application Screening (Refer/Non-Refer)
Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applications exhibiting qualifications as listed in the job bulletin will be referred to the next step.
Application Appraisal Panel (AAP) | Application Review (Weighted 100%)
An Appraisal Panel (AAP) of job knowledge experts will thoroughly screen and evaluate the application and supplemental questionnaire for job knowledge, competencies, and related experience described above. Only the most successful candidates will be placed on the eligible list.
Please note: The information you provide on your application and/or response to the supplemental questions will be scored, so please be thorough and complete in your response. "See Resume" is not a qualifying response and will not be scored in lieu of the required information.
Based on the Department's needs, the selection procedure listed above may be modified. All applicants will be notified of any changes in the selection procedure.
Eligible List
Once all assessments have been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.
Veterans Employment Preference Policy (VEPP)
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here (Download PDF reader) to review the policy.
EMAIL NOTIFICATION: Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.
NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.
Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at http://www.governmentjobs.com
FREQUENTLY ASKED QUESTIONS: Click here for additional Frequently Asked Questions.
For specific information pertaining to this recruitment, please contact Jennifer Ramirez at (714) 347-8385 or jramirez@css.ocgov.com
Orange County, as an equal employment opportunity employer,
encourages applicants from diverse backgrounds to apply.
Salary : $135,262 - $187,346
