Admissions & Collections Clerk - CHC-Jurupa Valley (Spanish Bilingual)

The County of Riverside's University Health System-Community Health Centers is seeking a regular Admissions & Collections Clerk to join their CHC-Jurupa Valley team. The incumbent will be responsible for checking in all patients for the following : Primary Care, Dental, Labs, Retinals, Mammo, and Nurse visits, verifying eligibility, updating demographics, scanning, copying, working on faxes, collection nominal fees, working on work-queues, calling patients to make appointments, verifying patient appointments, and helping to answer phones; performing specialized clerical work in checking-in, admitting, pre-registering, or scheduling patients for hospitalization or clinic visits, evaluating and determining financial liability for services and establishes payment sources, arranging payment plans consistent with patient ability to pay, and performing other related duties as required . This position is located in Jurupa Valley. The Admissions and Collections Clerk is the journey level classification in the Admissions and Collections series and reports to an appropriate supervisory or manager level classification. Incumbents are responsible for interviewing patients or other responsible parties to obtain, verify, record, and evaluate information required for patient check-in, admission, pre-registration, scheduling, and / or patient accounts for medical or health services. Advancement to the next level is obtained by competitive selection through an open recruitment.

• Spanish bilingual is required.
• This position has a 9 / 80 schedule; shift hours and 9 / 80 day off will be determined by department at a later time. Meet the team! RUHS-CHC Website
• Review patient personal data to evaluate the patient's eligibility for medical assistance programs using formal medical program guidelines.
• Review patient insurance forms and cards to ensure completeness and accuracy as required by assistance programs and private insurance carriers for billing and payment.
• Evaluate possible assistance eligibility and refer patients to Medi-Cal and MISP as appropriate.
• Contact patient's medical insurance carrier to obtain authorization for treatment and verify eligibility and coverage.
• Assist patients with scheduling hospital or clinic appointments in person or over the phone.
• Pre-register scheduled services during scheduling process or any time prior to receiving services as directed by supervisor or manager.
• Receive and record payments for medical treatment from patients.
• Record payment information on patient payment receipt and log this information on the appropriate forms.
• Complete patient medical information or MISP Share of Cost Forms; attach cash payment receipt to ensure reimbursement from medical assistance program.
• Refer patients with problem accounts to Patient Accounts for review of account status.
• Receive required information from patients and complete medical forms to ensure accuracy of patient data.
• Collect and prepare receipt for monies.
• Register patients for medical services such as emergency treatment and non-emergency walk-in treatment.
• Serve as a resource person for patient registration in the Riverside University Health System (RUHS) clinics.
• Assist in conducting outpatient registration audits and participate in RUHS quality assurance initiatives.
• Reconcile daily charge sheets of patient visits to ensure that charges for healthcare services rendered are captured in a timely manner. OPTION I Experience : Two years of clerical experience including three months performing admissions, collections, or billing functions in a hospital, mental health, or public healthcare agency. (Completion of 18 semester or 27 quarter units from an accredited college or university in secretarial sciences, office practices, business education, or a closely related field to the assignment may substitute for one year of the non-specialized experience.) OPTION II Experience : Two years of clerical experience including three months performing admissions, collections, or billing functions in a hospital, mental health, or public healthcare agency. (Completion of 360 hours of training from a recognized occupational training program in secretarial sciences, business education, or a closely related field; to the assignment may substitute for one year of the non-specialized experience.) OPTION III Experience : Two years of clerical experience including three months performing admissions, collections, or billing functions in a hospital, mental health, or public healthcare agency. (Six months of clerical experience in a medical setting may substitute for one year of the non-specialized experience.) ALL OPTIONS Knowledge of : Modern office procedures, including the preparation of reports and correspondence and filing; the operation of standard office equipment and medical terminology. Ability to : Perform complete registration cycle, including collection of monies; effectively interview to obtain personal, family and financial information; gather, record and evaluate data in the admission of hospital patients and the handling of patient accounts; maintain accurate records; apply the rules and regulations pertaining to the admission of patients, private and public medical insurance, billing procedures, credit authorizations, and payment agreements; work with very ill, injured and emotionally distressed people. Other Requirements License : Possession of a valid California Driver's License may be required. Skill to type at a corrected rate of 40 words per minute.Questions regarding this recruitment? Please contact Raven Padilla via email at rpadilla@rivco.org .