What are the responsibilities and job description for the Community Health Worker/Promotore II ( Bilingual: Spanish) position at County of Riverside?
The County of Riverside is seeking a Bilingual Community Health Worker/Promotore II to join our team in the Jurupa Valley area. In this vital role, you will connect with community members to help them access essential health services and resources, including assistance with health program applications. Your responsibilities will include conducting outreach and interviews to assess community needs while providing tailored support to individuals and families, particularly in underserved populations.
Competitive candidates should possess strong communication skills and a solid understanding of health programs. Experience in community outreach or high volume case management is preferred. You will serve as a critical link between the public and health/social services, working alongside an interdisciplinary team to promote health and well-being. This position requires the ability to document client interactions and track follow-up actions effectively. If you are committed to improving health outcomes and making a positive impact in the community, we encourage you to apply and join our mission to enhance public health access for all.
Bilingual (Spanish) required – read, write, speak
This is a bilingual required recruitment. All qualified applicants will be required to take an unproctored Spanish assessment exam.
Completion of a Department of Health Care Access and Information approved CHW/Promotore training program and possession of a CHW/P/R certificate is required within 12 months of hire.
Meet the Team!
First 5 Riverside, the Riverside County Children & Families Commission, is primarily funded by tobacco taxes generated by Proposition 10, which passed in November 1998 to help make sure that all of our youngest Californians, from prenatal through 5 years old, get the best possible start in life. First 5 Riverside also receives state and federal funding to support community programs and initiatives to meet the goals and objectives of the Strategic Plan. First 5 Riverside County invests in partnerships that promote, support and enhance the health and early development of children, prenatal through age 5, their families and communities.
• Build rapport with clients and gather, share, and assess accurate information to identify efficient and effective opportunities for intervention utilizing strategies that reflect the client’s values, attitudes, and beliefs.
• Provide health education, instruction, and information in a manner that clients can easily understand and address barriers to physical and mental health services.
• Assist clients in navigating the healthcare system and public health programs by phone and in person to help clients successfully participate in their medical and/or behavioral care.
• Engage with community members to raise awareness about violence prevention strategies.
• Connect program participants to community resources necessary to achieve healthy outcomes; address healthcare barriers and identify and address health-related social needs; make closed-loop referrals to local human service systems to support clients address their needs including but not limited to housing, food, personal safety, transportation, childcare, energy assistance, education, income assistance, and education.
• Provide care management services for clients at highest risk of poor health outcomes by helping them access clinical and community services necessary to implement the client’s care plan.
• Provide transitional care services (TCS) for clients transferring from one setting or level of care to another and maintain close contact with clients and caretakers both in-person and on the phone.
• Support clients’ engagement with their primary care physician (PCP); identify and connect clients to services that address Social Determinates of Health (SDOH) needs; promote wellness and prevention, help members manage their chronic diseases, and support efforts to improve maternal and child health.
• Participate in all team collaborations and continuous quality improvement initiatives and projects.
• Ensure documentation in electronic health records (and other tracking and monitoring systems) are accurate, useful and in compliance with regulatory requirements and accreditation standards.
Education: Graduation from high school, possession of a Certificate of Proficiency issued by the California State Board of Education or attainment of a satisfactory score on a G.E.D. examination.
Experience: One year of experience as a Community Health Worker/Promotore I or equivalent non-County classification.
OR
Experience: Two years of lived experience, that is equivalent to that of a Community Health Worker/Promotore I working with diverse populations in the community (e.g., women with infants and young children, homelessness, substance abuse, persons involved in the justice system, AIDS/HIV patients, older adults, and underserved populations) which would provide an opportunity to acquire the knowledge and abilities herein.
Knowledge of: Client populations, community resources, techniques for group and individual interviewing and counseling; basic recordkeeping principles and practices; and computer equipment and applications related to the work.
Ability to: Address the client population’s unique needs in a culturally sensitive manner; relate and communicate effectively with the community served; lean and understand the organization and operation of the assigned department and of outside departments and agencies; maintain strong working relationships with a wide range of community agencies and organizations; obtain and record accurate information for case documentation and other reports.
Experience: One year of experience as a Community Health Worker/Promotore I or equivalent non-County classification.
OR
Experience: Two years of lived experience, that is equivalent to that of a Community Health Worker/Promotore I working with diverse populations in the community (e.g., women with infants and young children, homelessness, substance abuse, persons involved in the justice system, AIDS/HIV patients, older adults, and underserved populations) which would provide an opportunity to acquire the knowledge and abilities herein.
Knowledge of: Client populations, community resources, techniques for group and individual interviewing and counseling; basic recordkeeping principles and practices; and computer equipment and applications related to the work.
Ability to: Address the client population’s unique needs in a culturally sensitive manner; relate and communicate effectively with the community served; lean and understand the organization and operation of the assigned department and of outside departments and agencies; maintain strong working relationships with a wide range of community agencies and organizations; obtain and record accurate information for case documentation and other reports.
Other Requirements
License/Certificate: Possession of a valid California Driver’s License is required.
Bilingual in Spanish. TESTING REQUIREMENTS
All candidates will be required to take an online test as part of the application process for this position. Candidates who meet the position requirements will be emailed a link to take the online test. It is strongly recommended that all candidates maintain a valid email in their contact information on their NeoGov account. It is important that the instructions provided in the email are followed exactly.
The Human Resources Department may require you to verify your identity and confirm test scores by retesting in a proctored environment. The County does not provide test scores to applicants.
What’s Next?
This recruitment is open to current County of Riverside employees only.
Applicants who are current employees of the First 5 may be considered before other applicants depending on the volume of applications received.
Qualified applicants may be considered for future vacancies throughout the County.
For questions regarding this recruitment
Contact Bianca Galaviz at bgalaviz@rivco.org with any questions regarding this recruitment.
Salary : $41,420 - $55,192
