What are the responsibilities and job description for the Eligibility Technician I/II position at County of Riverside?
BASED ON THE NUMBER OF APPLICATIONS THIS POSTING MAY CLOSE WITHOUT NOTICE. EARLY APPLICATION IS ENCOURAGED.
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The County of Riverside's Department of Public Social Services (DPSS) Self-Sufficiency Division and the Children's Services Division is recruiting multiple bilingual and non-bilingual Eligibility Technician I/II positions throughout Riverside County.
For positions located in the Desert Region of Riverside County, please apply through 25-13602-02.
Self-Sufficiency and Children's Services Office Locations
- Western: La Sierra Riverside, Jurupa, Norco
- Mid-County: Perris, Lake Elsinore, Temecula, Hemet, Moreno Valley
- Southern Region: Elsinore, Temecula, Murrieta, Menifee
New hire training for this classification requires a mandatory induction training class that is approximately 16-20 weeks. Interested candidates should make all necessary arrangements to ensure attendance throughout the entirety of this training class as this is an important component of being successful as an Eligibility Technician.
In addition to an exciting and challenging career opportunity with DPSS Self-Sufficiency or Children's Services, the County of Riverside offers a competitive salary*, outstanding benefits package and actively promotes a healthy work/life balance. Benefits include: a starting rate of 10 days paid vacation*, sick-time accrual, a CalPERS defined benefit retirement plan, medical flex benefit of $823 monthly, paid vision, short-term disability, life insurance, voluntary deferred compensation (457), and 12 paid holidays a year.
Teleworking as an Eligibility Technician may not be considered until newly hired employees pass their 18-month probationary period. After successful completion of this probationary period, teleworking can be requested but is not guaranteed.
Video Recorded Interviews
The Department of Public Social Services interviews for this position will be held by pre-recording the interview. Candidates who meet all requirements will be invited via email link to pre-record their responses to interview questions. The video will be reviewed at a later date by the hiring panel.
Meet the Team!
The Riverside County Department of Public Social Services (DPSS) is comprised of employees who work collectively and in partnership with community-based organizations to serve the needs of the community.
The Riverside County Department of Public Social Services (DPSS) provides services and assistance to protect and empower vulnerable people in our community.
For questions about this career opportunity, please contact:
SSDRecruitment@rivco.org
CSDRecruitments@rivco.org
*Competitive Salary, during the 18-month probationary period Eligibility Technicians will receive various increases. After the probationary period, 4% increases are scheduled on the anniversary date until the max rate of pay is achieved. For more information, please visit the benefits tab of this posting.
*Vacation Accrual (Bi-Weekly Accrual): 0 < 3 year = 80 Hours (10 Days), 4 < 9 years = 120 Hours (15 Days), 10 or more years = 160 Hours (20 Days)
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• Initially participate in Eligibility Technician Induction Training consisting of formalized class training and on-the-job training, which would give instruction to learn the typical duties performed by the journey level classes.
• Interview applicants for, and recipients of one or more aid categories, to assist them in the completion and clarification of the application and declaration forms upon which eligibility decisions are based; conduct such interviews in the Department of Public Social Services, by phone, or in private homes, hospitals, nursing homes, and other locations outside of the Department; obtain pertinent information concerning such items as income, other financial resources, and financial obligations/debts from applicants and recipients; obtain additional information to resolve discrepancies in the applications and declarations by telephone, correspondence, or personal interviews.
• Determine eligibility in accordance with established procedures; dictate or record information for case records.
• Interpret program regulations and other pertinent material to applicants, recipients, and the general public.
• Maintain a focus on meeting the needs of internal and external customers; develop and maintain effective relationships with others; relate well to people from varied backgrounds and in different situations; show understanding, courtesy, tact, empathy, concern, and politeness.
• Obtain necessary information during phone and in-person interviews by establishing rapport, explaining the purpose of the interview, responding to customer concerns/questions, and/or asking appropriate follow-up questions.
• Write information, using accurate grammar, in a manner that is clear, well-organized, and follows a logical progression to ensure the writing is tailored to the intended audience or purpose.
• Use external systems, applications, search engines, and databases, including web browsers and web-based information systems to conduct research in order to determine and/or verify eligibility.
• Compute amount of grant authorized and perform other similar required computations.
• Prepare and maintain other documents associated with the eligibility determination process.
• On the basis of observation, or of needs expressed by applicant orally or in specified locations on the applications and declaration forms, refer all applicants and recipients who appear in need of social services to designated social work staff members after completing the appropriate referral forms.
ELIGIBILITY TECHNICIAN I: $20.8950- $27.4908
Highly Desired: Working knowledge of CalSAWs(State Automated Welfare System) as well as interviewing clients to gather information and assisting clients with completing applications; and English-Spanish bilingualism.
Required Education/Experience:
OPTION I
Education: Graduation from high school, or attainment of a satisfactory score on a G.E.D. examination.
Experience: Two years of general or specialized clerical experience.
OPTION II
Education: Graduation from high school, or attainment of a satisfactory score on a G.E.D. examination.
Experience: Two years of responsible experience that includes substantial work involving public contact, interviewing, math computations, or completing complex forms.
OPTION III
Education: Completion of 60 semester or 90 quarter units from an accredited college or university, preferably with course work in social welfare, sociology, social/human services, other behavioral sciences, business/public administration, or a closely related field to the assignment.
Experience: None required.
Knowledge of: Interviewing and record keeping techniques; standard office procedures and practices.
Ability to: Interview effectively in a variety of settings; accurately gather, record, and correctly evaluate data necessary for the determination of eligibility for various public assistance programs; correctly interpret the rules and regulations; speak and write effectively; maintain accurate and systematic records, establish priorities and meeting deadlines.
ELIGIBILITY TECHNICIAN II: $22.8713- $31.147
Highly Desired: Working knowledge of CalSAWs (State Automated Welfare System) as well as interviewing clients to gather information and assisting clients with completing applications.
Required Education/Experience:
Education: Graduation from high school, or attainment of a satisfactory score on a G.E.D. test.
Experience: Twelve months of experience performing duties comparable to Riverside County's Eligibility Technician I classification.
Knowledge of: The goals of public social service agencies; the basic laws, rules, and regulations governing eligibility and grant determinations for public assistance programs; interviewing and record keeping techniques; problems requiring referral to the social service staff; standard office procedures and practices; Microsoft Office.
Ability to: Interview effectively in a variety of settings; accurately gather, record, and correctly evaluate data necessary for the determination of eligibility for various public assistance programs; correctly interpret the rules and regulations governing eligibility determinations to applicants, recipients, and the general public; speak and write effectively; work with diverse populations and discuss sensitive matters; use a computer and navigate software interfaces; maintain accurate and systematic records; change focus rapidly; organize and process a high volume of work; identify problems requiring referral to other Department staff.
Other Requirements
Possession of a valid California Driver's License may be required.
What’s Next?
This recruitment is open to all applicants.
Testing Information
All candidates will be REQUIRED to take an online test as part of the application process for this position. It is important that the instructions provided in the email are followed exactly.
All candidates will be REQUIRED to take an online test as part of the application process for this position. It is important that the instructions provided in the email are followed exactly.
Candidates who indicate that they are bilingual in Spanish will be required to take and pass an unproctored Spanish bilingual assessment.
The Human Resources Department may require you to verify your identity and confirm test scores by retesting in a proctored environment. The County does not provide test scores to applicants.
For questions regarding this recruitment
For specific questions regarding this position, contact Genesis Ochoategui at gochoategui@rivco.org.
Salary : $43,451 - $64,771
