IT Business Systems Analyst lll

The Riverside County Information Technology (RCIT) Department is seeking a skilled IT Business Systems Analyst III to join the ERP Solutions team. This role is essential for bridging the gap between business needs and technical solutions, ensuring optimized processes and tools to support County operations.

Are you the right applicant for this opportunity Find out by reading through the role overview below.

As a Business Systems Analyst (BSA), you will collaborate closely with Business Relationship Managers and the Project Management Office (PMO) to identify and document business needs, translate them into actionable functional requirements, and support successful solution implementation. Key responsibilities include :

• Maintaining and managing partner and division SharePoint sites to ensure accessibility and organization.
• Serving as the primary Wrike administrator to optimize project management workflows.
• Developing and maintaining Power BI reports to support data-driven decision-making.
• Facilitating stakeholder meetings, gathering and validating requirements.
• Analyzing processes and systems to recommend innovative solutions.
• Preparing detailed documentation, supporting Wrike testing efforts.
• Troubleshooting system issues, ensuring successful implementation and adoption of solutions.

Ideal candidates will have proven experience as a Business Systems Analyst or in a similar role. Hands-on experience with SharePoint administration, proficiency in developing and maintaining Power BI reports (including dashboards and data visualizations), and experience with Wrike administration or similar project management tools are highly desired. Strong analytical and problem-solving skills, the ability to gather and document business and system requirements, and excellent communication and collaboration skills are essential. Candidates must also demonstrate the ability to effectively explain technical concepts to non-technical stakeholders.

In addition to the qualifications above, familiarity with IT service management (ITSM) frameworks such as ITIL, experience in a government or public sector environment, advanced Power BI expertise (including DAX and Power Query), and familiarity with SQL and database querying are key skillsets for this role. Experience with process improvement methodologies (e.g., Lean, Six Sigma) and the ability to integrate and optimize project management workflows across enterprise platforms will set candidates apart.

Meet the Team! The Riverside County Information Technology (RCIT) department provides information technology services to County departments and agencies and is entrusted with managing and safeguarding the County’s enterprise and mission-critical solutions and infrastructure. RCIT is committed to cultivating a collaborative and inclusive culture that fosters best of breed solutions with a focus on problem-solving to deliver quality products and services to our customers.

Key Responsibilities :

Education : Completion of 30 semester or 45 quarter units from an accredited college or university, preferably with coursework in computer science, computer information systems, data processing, information management, or a related field to the assignment. (Additional qualifying IT system analysis job-related experience may substitute for the required education on the basis of 30 semester or 45 quarter units equaling one year of full-time experience).

Experience : Four years of successful journey level IT system analysis job-related experience, one year of which included either lead person duties or technically advanced IT system analysis job-related work (One year as an IT Business Systems Analyst II will satisfy the one year of lead or technically advanced experience requirement).

Other Requirements : A successful Security Clearance conducted by the Sheriffs' Department is required for positions within the Riverside County Information Technology Department.

Knowledge of : The principles, methods and techniques used in the course of work for the IT Business Systems Analyst series; principles and techniques applied to IT devices, applications and systems; principles of organization and administration; principles of documentation and recordkeeping, storage and retrieval.

Ability to : Gather and analyze data, reason logically, draw valid conclusions and make appropriate recommendations; resolve technical problems and innovate more efficient use of IT resources; perform systems analysis work and problem solving; interpret and follow written and oral instructions; prepare concise reports and documents; establish and maintain effective working relationships with staff, customers, other employees, and the public; communicate effectively with people at all organizational levels.

Required IT-Related Skills : Systems analysis theory, processes and techniques; project spec development; application design; writing and modifying technical and user documentation; data modeling techniques; prepare flow process diagrams and other design graphics; application of industry or County standards and conventions for systems analysis and quality assurance; installation, testing and migration process and techniques; quality and version control processes; use of packaged or off-the-shelf and third party application software including office automation tools.

Preferred IT-Related Skills : Internal consulting with clients at various levels of the organization; writing code and scripts; writing process descriptions; work with client server environments.

This recruitment is open to all applicants.

For questions regarding this recruitment contact Ebelyn Skinner at eskinner@rivco.org.

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