What are the responsibilities and job description for the Temporary IT User Support Technician II position at County of Riverside?
The County of Riverside's Human Resources Temporary Assignment Program (TAP) is seeking candidates for multiple Temporary IT User Support Technician II to support the Information Technology (RCIT) Department in Riverside and Indio.
The ideal candidates will provide technical assistance to end-users by installing, configuring, and troubleshooting hardware, software, and network-related issues through various support channels. Performs routine maintenance and updates on computer systems and applications. Assists in software deployments, updates, and security patches. Guides users through step-by-step troubleshooting processes. Documents and tracks user issues, solutions, and resolutions in a ticketing system to ensure problem resolution. Maintains asset inventory for IT equipment issued to employees. Travels to different office locations and provides remote support when required.
The RCIT Department seeks candidates who have strong troubleshooting and problem-solving skills. Knowledge of Windows and common enterprise applications. Basic networking knowledge (IP configurations, VPN, Wi-Fi troubleshooting). Familiarity with IT support tools, remote desktop solutions, and ticketing systems. Strong communication and interpersonal skills. Ability to prioritize tasks and manage time effectively in a fast-paced environment.
About Riverside County Information Technology
RCIT is a full-service provider of IT services including communications, development, security, infrastructure, desktop support, helpdesk, and datacenter services. Comprehensive systems support is also offered for email and messaging, smart phones, tablets, expert technical support, and production and test environments.
About TAP
The Temporary Assignment Program (TAP) recruits and hires temporary employees for all County departments. TAP assignments are a great way to learn about working for the County while working on a temporary, at-will basis.
Click here to learn more about TAP: https://rc-hr.com/temporary-medical-assignment-program-tapmap
TAP Benefits: https://rc-hr.com/files/users/user81/2024 TAP Flyer.pdf
• Receive, log, and route user calls for assistance or repair; monitor trouble call and resolution information; follow-up on and report aged calls to ensure timely response.
• Create and delete user accounts; maintain security by adding and removing users from security groups; reset passwords; add user home directories/group membership and modified user accounts.
• Support users assisting with tablets, smartphones, laptops, printer models, network connectivity, scanners, and desktops; install software and configure workstations; train users in access of Windows, Microsoft Exchange, Outlook, and voicemail.
• Create, check status, and dial in services for cisco accounts; report failed data circuits and phone equipment to appropriate external vendor.
• Provide customer service via phone and remote support; implement hardware upgrades for new or existing office locations.
• Diagnose, troubleshoot, repair software, hardware, and network malfunctions.
• Log inventory hardware assets and report capital assets after installation.
• Troubleshoot and provide resolution to desktop communication problems and remote system connections; troubleshoot software, equipment errors, and coach users in correcting reported problems.
• Inform and train users in equipment and software operation.
• Prepare and maintain technical documentation and procedures; perform preventative maintenance and repair hardware.
• Research, evaluate, test hardware and software products, and systems solutions; install, configure and test hardware and software, prepare reports and proposals for service.
• Carry out security administration by maintaining tables and adding, purging, and migrating users.
• Coordinate equipment deliveries, software licensing compliance, inventory, and asset control.
• Create and delete user accounts; maintain security by adding and removing users from security groups; reset passwords; add user home directories/group membership and modified user accounts.
• Support users assisting with tablets, smartphones, laptops, printer models, network connectivity, scanners, and desktops; install software and configure workstations; train users in access of Windows, Microsoft Exchange, Outlook, and voicemail.
• Create, check status, and dial in services for cisco accounts; report failed data circuits and phone equipment to appropriate external vendor.
• Provide customer service via phone and remote support; implement hardware upgrades for new or existing office locations.
• Diagnose, troubleshoot, repair software, hardware, and network malfunctions.
• Log inventory hardware assets and report capital assets after installation.
• Troubleshoot and provide resolution to desktop communication problems and remote system connections; troubleshoot software, equipment errors, and coach users in correcting reported problems.
• Inform and train users in equipment and software operation.
• Prepare and maintain technical documentation and procedures; perform preventative maintenance and repair hardware.
• Research, evaluate, test hardware and software products, and systems solutions; install, configure and test hardware and software, prepare reports and proposals for service.
• Carry out security administration by maintaining tables and adding, purging, and migrating users.
• Coordinate equipment deliveries, software licensing compliance, inventory, and asset control.
Education
Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. test. IT job-related course work from an accredited college, university or trade school in computer science, computer information systems, data processing, information management or a related field to the assignment is preferred.
Experience
Experience
Two years of IT job-related experience, preferably with the County of Riverside.
Required IT-Related Skills
Determining user information needs; installing hardware and swapping out unit/components to meet repair needs; installing software and configuring workstations to established standards; use of Windows, Outlook and voicemail.
Other Requirements
Possession of a valid California Driver’s License; independent body mobility. including crawling on the floor to pull and/or connect cables; stand and move up to six to eight hours daily; perform lifting, carrying, pushing or pulling 50 pounds in weight; successful Security Clearance conducted by the Sheriffs' Department.
Possession of a valid California Driver’s License; independent body mobility. including crawling on the floor to pull and/or connect cables; stand and move up to six to eight hours daily; perform lifting, carrying, pushing or pulling 50 pounds in weight; successful Security Clearance conducted by the Sheriffs' Department.
Preferred IT-Related Skills
Installing, maintaining and repairing hardware through board level swap-out; installing software and tuning workstations for optimal performance; managing projects involving responsibility for establishing objectives, activities and timelines and completing the work in accordance with established guidelines; training or coaching others in the use of Windows, Outlook, voicemail, and standard office automation products; use of office automation tools including database query and reporting tools; use of help desk tools; use of PC/Network performance diagnostic and tuning tools.
Knowledge Of
The principles, methods, and techniques used in the course of work for the IT User Support Technician series; principles and techniques applied to IT devices, applications and systems; principles of organization and administration; the principles of documentation and recordkeeping, storage and retrieval.
Ability To
Ability To
Gather and analyze data, reason logically, draw valid conclusions, and make appropriate recommendations; resolve technical problems and innovate more efficient use of IT resources; perform systems analysis work and problem solving; interpret and follow written and oral instructions; prepare concise reports and documents; establish and maintain effective working relationships with staff, customers, other employees, and the public; communicate effectively with people at all organizational levels.
General InformationFor specific questions regarding this position, contact Veronica Rodriguez at VeRodriguez@rivco.org.
Salary : $28
