What are the responsibilities and job description for the Benefit Programs Specialist position at County of Roanoke Virginia?
Performs routine professional and technical work in the Department of Social Services. Processes applications for financial or medical assistance under government programs. May deal with emotional clients, especially when benefits have been denied. Performs other duties as assigned.
- Interviews applicants as part of eligibility determination process
- Explains available programs, rights and responsibilities of applicants and recipients
- Processes applications for financial assistance
- Determines employability status of an applicant
- Detects fraud cases and makes appropriate referrals
- Maintains eligibility reports and files applications for individual cases
- Advises clients of other available services inside and outside the agency
- Corresponds with families and other agencies as needed
- Accurately completes and submits reports for financial assistance in accordance with Federal and State deadlines
- Recommends changes in policy and procedure based on experience with clients, and re-evaluates impact of changes on clients' continuing eligibility.
| Education | Required: High school diploma or equivalent. |
| Experience | Preferred: Some experience with public assistance programs |
| Certifications/ Licenses | None |
| Knowledge, Skills and Abilities |
|
| Additional Requirements | Subject to a complete criminal history background search with acceptable results. Must be able to perform the job as described in the Physical and Environmental Demands section of this job description. |
| Supervisory Responsibilities | None |
| OVERALL PHYSICAL STRENGTH DEMAND | |
| LIGHT | Lift and/or exert force up to 20 lbs. occasionally, 10 lbs frequently, or insignificant amounts constantly OR requires walking or standing to a significant degree. |
| PHYSICAL DEMANDS | ||||
| C = Continuously 5.5 to 8 hours daily | F = Frequently 2.5 to 5.5 hours daily | O = Occasionally Up to 2.5 hours daily | R = Rarely Less than 1 hour per week | N = Never Never occurs |
| Code | Physical Demand | Code | Physical Demand | |
| F | Standing | C | Sitting | |
| F | Walking | O | Lifting | |
| O | Carrying | O | Pushing/Pulling | |
| O | Reaching | O | Handling | |
| O | Fine Dexterity | O | Kneeling | |
| O | Crouching | R | Crawling | |
| O | Bending | R | Twisting | |
| R | Climbing | R | Balancing | |
| F | Vision (Correction Required) | C | Hearing | |
| C | Talking | N | Foot Controls (driving, operation of equip, etc.) |
| ENVIRONMENTAL FACTORS | |||||
| D = Daily | W = Several Times Per Week | M = Several Times Per Month | S = Seasonally | R - Rarely | N = Never |
| Code | Health and Safety | Code | Environmental Factors | ||
| N | Mechanical Hazards | R | Dirt and Dust | ||
| N | Chemical Hazards | N | Extreme Temperatures | ||
| N | Electrical Hazards | R | Noise and Vibration | ||
| N | Fire Hazards | R | Fumes and Odors | ||
| N | Explosives | R | Wetness/Humidity | ||
| M | Communicable Diseases | R | Darkness or Poor Lighting | ||
| M | Physical Danger or Abuse | | Other (specify) |
| PRIMARY WORK LOCATION |
| Office Environment |
| MACHINES, TOOLS, EQUIPMENT, WORK AIDS |
| Personal computer, fax machine, calculator, phone |
| PROTECTIVE EQUIPMENT REQUIRED |
| None |
Salary : $40,849 - $44,934
