What are the responsibilities and job description for the Network Engineer position at County of San Benito?
Under direction, analyzes, designs, supports, installs, monitors, and maintains segments and components of the County-wide information system; manages network projects; troubleshoots network application and system problems; provides training and problem resolution for the local area and wide area network and related applications; and performs related work as required.
DISTINGUISHING CHARACTERISTICS:
The Network Engineer is a single-position exempt level classification whose primary responsibilities is to support the Information Technology Division with the design, administration, and implementation of segments and components of the County-wide information system and supports the data security administration and evaluation of complex computer information systems. Network Engineer differs from the IT Analyst and IT Support Technician series in that the latter positions perform a full range of technical duties related to information systems, installation and support, installation and repair of information systems, and support office and hardware and software. The position requires administrating, configuring, and backing up firewalls, switches, servers, and workstations. In addition, the incumbent will be specifically assigned to work on Law Enforcement Hardware and Software such as Body-worn Camera systems, In-car communications systems, Jail Management systems, and Dispatch Software. The incumbent will assist with CLETS security protocol, and FBI/DOJ security minimums and work on the eCourt implementation as well as interfacing with Karpel for IT and applications updates. The incumbent will provide advanced network support to multiple users of broad-based applications and requires in-depth knowledge of Law Enforcement workflows to analyze, detect, identify, deploy, and maintain software and hardware solutions for agencies. The Network Engineer reports to the Information Security and Network Manager. Duties include but are not limited to those described below. Reasonable accommodation will be made when requested and determined by the County to be appropriate under applicable law.
Performs system and network configurations, upgrades, deployment, problem resolution, performance monitoring and administration of network server hardware, storage operating systems, applications and communication links; Performs network and system analysis, training and provides procurement support and problem resolution for all IT infrastructure and network services; works independently on large-scale and/or complex network projects, as well as other large and/or complex projects, as assigned; supports and monitors data security systems to protect the integrity, confidentiality, and availability of information in the custody of or processed by Information Technology Services; assists system users in solving problems either by phone or in person; responds to and documents calls; regularly reports to IT management regarding the performance effectiveness of network and data security; makes recommendations for adoption of new or modified standards, procedures, and technologies; supports information technology infrastructure, architecture, systems, networks, software and resources across multiple platforms; assists with conducting security audits and prepares written reports of findings and recommendations; conducts and implements ongoing incident reporting and response system to address security incidents or breaches; reports any allegations of policy violations or complaints from external parties; implements, maintains, and reports Information Technology Security Standards and Guidelines on all County systems related to HIPPA, IRS 1075, DOJ, Medi-Cal, DMV, etc.; implements procedures for monitoring intrusion detection mechanisms, firewall logs, and other relevant reports to detect and resolve security breaches or other unauthorized or suspicious activity; monitors systems operations and security utilizing monitoring tools; performs troubleshooting; performs or assists in the performance of networking and security hardware installations, modifications, monitoring, diagnostics, and problem resolution; assists in the review, acquisition, installation of security software and equipment; identifies or assists in identifying vulnerabilities and appropriate solutions to eliminate, minimize or resolve security problems; may serve as a member of technology review committees to evaluate new software and hardware systems; as directed may investigates and prepares written reports on any actual or potential information security violations; assists with planning physical facilities changes or alternations in work flow to evaluate the effect of such changes on safety and security of data; assists and monitors compliance with IT information security policies and procedures among employees, contractors, applications and infrastructure, both internally and externally; assists with security/privacy issues for external auditors and auditing agencies, survey request, etc.; prepares and submits required reports or documentation to external auditing agencies; assists with incident response, intrusion detection and investigations; may be required to respond on an emergency basis, including evenings, weekends, and holidays; assists management in training employees about information security issues; notifies the IT managers immediately of security breaches; oversees and verifies that all procedures are followed to ensure system imaging and back-ups are being performed; ensures that tape back-ups are secured in off-site locations and are kept up-to-date; ensures that all computers have up-to-date anti-virus software and that documentation is maintained; may be required to respond to off-hours situations; other duties as assigned.MINIMUM QUALIFICATIONS:
Any combination of education, training and experience that would likely provide the required knowledge, skills and abilities may be considered qualifying. A typical way to obtain the required knowledge, skills and abilities would be:
Education: Bachelor’s Degree from an accredited four-year college or university with a degree in Computer Science, Information Systems, Business Administration, or related field.
Experience: Two (2) years of recent experience equivalent to an IT systems engineer and/or network administrator, including recent, relevant experience in Windows, UNIX, Linux, and IP Intranet/Internet security environments; including two (2) years of management and supervisory experience. (Experience may be substituted for education on a year for year basis.)
License: Possess and maintain a valid, appropriate California driver’s license issued by the Department of Motor Vehicles.
Special Requirements:
Preferred Certifications: Possession or ability to obtain of any of the following:
Desirable Qualifications: Recent, demonstrated experience in the following areas is highly desired:
Additional Desirable Qualifications:
Ability to: Successfully pass a criminal background check; maintain confidentiality of County and department records and information; develop, implement, monitor and control security and compliance projects and schedules in compliance with department goals and objectives; understand highly complex information technology systems and issues; recognize security and compliance problems, develop recommendations and solutions, oversee corrective action efforts, and document activities; exercise judgment in dealing with communications regarding confidential information; establish and maintain cooperative and effective working relationships; provide excellent customer service; deal tactfully and courteously with the public, outside agencies, vendors and other County staff; communicate effectively both orally and in writing; prepare clear, concise, and accurate records and reports; operate a computer and use appropriate software; coordinate the design, selection and implementation of computer and telecommunication system; establish realistic work priorities, set and meet goals within allocated resources; be flexible and adaptable to continually changing demands or situations; prepare and maintain accurate and complete records; handle multiple concurrent projects and manage priorities and tasks; work with considerable independence and initiative while exercising good judgment in recognizing scope of authority; gather, organize, analyze, and present a variety of data and information; follow workplace safety policies and procedures.
Physical Requirements/Work Environment: Work is performed primarily in an office environment including sitting at a desk working with computer equipment for prolonged periods, and travel for work purposes and occasionally works outdoors with exposure to varying weather extremes and uneven terrain; hear and communicate orally in person, on the phone and in meetings; hand/eye coordination for use of computer/office equipment and performing ergonomics assessments; visual ability to distinguish colors; regularly working with files and general office equipment; safely operate a motor vehicle. Light to moderate lifting and carrying of files; occasionally stand and walk for extended periods.
Disaster Service Workers: All San Benito County employees are designated “Disaster Service Workers” through state and local laws (CA Government Code Sec. 3100-3109 and Emergency Services Chapter 6 via adoption of local Ordinance No. 361 § 1, 2-25-75). As Disaster Service Workers, all County employees are expected to remain at work, or to report for work as soon as practicable, following significant emergency or disaster.
DISTINGUISHING CHARACTERISTICS:
The Network Engineer is a single-position exempt level classification whose primary responsibilities is to support the Information Technology Division with the design, administration, and implementation of segments and components of the County-wide information system and supports the data security administration and evaluation of complex computer information systems. Network Engineer differs from the IT Analyst and IT Support Technician series in that the latter positions perform a full range of technical duties related to information systems, installation and support, installation and repair of information systems, and support office and hardware and software. The position requires administrating, configuring, and backing up firewalls, switches, servers, and workstations. In addition, the incumbent will be specifically assigned to work on Law Enforcement Hardware and Software such as Body-worn Camera systems, In-car communications systems, Jail Management systems, and Dispatch Software. The incumbent will assist with CLETS security protocol, and FBI/DOJ security minimums and work on the eCourt implementation as well as interfacing with Karpel for IT and applications updates. The incumbent will provide advanced network support to multiple users of broad-based applications and requires in-depth knowledge of Law Enforcement workflows to analyze, detect, identify, deploy, and maintain software and hardware solutions for agencies. The Network Engineer reports to the Information Security and Network Manager. Duties include but are not limited to those described below. Reasonable accommodation will be made when requested and determined by the County to be appropriate under applicable law.
Performs system and network configurations, upgrades, deployment, problem resolution, performance monitoring and administration of network server hardware, storage operating systems, applications and communication links; Performs network and system analysis, training and provides procurement support and problem resolution for all IT infrastructure and network services; works independently on large-scale and/or complex network projects, as well as other large and/or complex projects, as assigned; supports and monitors data security systems to protect the integrity, confidentiality, and availability of information in the custody of or processed by Information Technology Services; assists system users in solving problems either by phone or in person; responds to and documents calls; regularly reports to IT management regarding the performance effectiveness of network and data security; makes recommendations for adoption of new or modified standards, procedures, and technologies; supports information technology infrastructure, architecture, systems, networks, software and resources across multiple platforms; assists with conducting security audits and prepares written reports of findings and recommendations; conducts and implements ongoing incident reporting and response system to address security incidents or breaches; reports any allegations of policy violations or complaints from external parties; implements, maintains, and reports Information Technology Security Standards and Guidelines on all County systems related to HIPPA, IRS 1075, DOJ, Medi-Cal, DMV, etc.; implements procedures for monitoring intrusion detection mechanisms, firewall logs, and other relevant reports to detect and resolve security breaches or other unauthorized or suspicious activity; monitors systems operations and security utilizing monitoring tools; performs troubleshooting; performs or assists in the performance of networking and security hardware installations, modifications, monitoring, diagnostics, and problem resolution; assists in the review, acquisition, installation of security software and equipment; identifies or assists in identifying vulnerabilities and appropriate solutions to eliminate, minimize or resolve security problems; may serve as a member of technology review committees to evaluate new software and hardware systems; as directed may investigates and prepares written reports on any actual or potential information security violations; assists with planning physical facilities changes or alternations in work flow to evaluate the effect of such changes on safety and security of data; assists and monitors compliance with IT information security policies and procedures among employees, contractors, applications and infrastructure, both internally and externally; assists with security/privacy issues for external auditors and auditing agencies, survey request, etc.; prepares and submits required reports or documentation to external auditing agencies; assists with incident response, intrusion detection and investigations; may be required to respond on an emergency basis, including evenings, weekends, and holidays; assists management in training employees about information security issues; notifies the IT managers immediately of security breaches; oversees and verifies that all procedures are followed to ensure system imaging and back-ups are being performed; ensures that tape back-ups are secured in off-site locations and are kept up-to-date; ensures that all computers have up-to-date anti-virus software and that documentation is maintained; may be required to respond to off-hours situations; other duties as assigned.MINIMUM QUALIFICATIONS:
Any combination of education, training and experience that would likely provide the required knowledge, skills and abilities may be considered qualifying. A typical way to obtain the required knowledge, skills and abilities would be:
Education: Bachelor’s Degree from an accredited four-year college or university with a degree in Computer Science, Information Systems, Business Administration, or related field.
Experience: Two (2) years of recent experience equivalent to an IT systems engineer and/or network administrator, including recent, relevant experience in Windows, UNIX, Linux, and IP Intranet/Internet security environments; including two (2) years of management and supervisory experience. (Experience may be substituted for education on a year for year basis.)
License: Possess and maintain a valid, appropriate California driver’s license issued by the Department of Motor Vehicles.
Special Requirements:
- Ability to respond on short notice in person or by verbal communication to emergency or critical security incidents after working hours, including weekends and holidays, and work irregular hours as necessary.
- Travel within and outside of the County as necessary.
- Qualify for security clearance through a background investigation and fingerprint check.
Preferred Certifications: Possession or ability to obtain of any of the following:
- Certified Information System Security Professional (CISSP).
- Certified Information System Auditor (CISA).
- System Security Certified Practitioner (SSCP).
- Certified Protection Professional (CPP).
- Certified Network Security Professional (CNSP) or Associate (CNSA).
Desirable Qualifications: Recent, demonstrated experience in the following areas is highly desired:
- Firewalls, intrusion detection, incident response, policy writing, vulnerability testing, operations system hardening, regulatory compliance, and data classification.
- Data administration and security methods with MS SQL.
- IT Service Desk and Case Management System.
Additional Desirable Qualifications:
- VMware ESXI
- VMware vSphere
- Veeam Backups
- Fortinet Firewalls, Aps, Switches
- Crowdstrike AV
- N-Central RMM
- Barracuda email filter
- Office 365
- IntelliFlash NAS
- Quantum’s Storage
Ability to: Successfully pass a criminal background check; maintain confidentiality of County and department records and information; develop, implement, monitor and control security and compliance projects and schedules in compliance with department goals and objectives; understand highly complex information technology systems and issues; recognize security and compliance problems, develop recommendations and solutions, oversee corrective action efforts, and document activities; exercise judgment in dealing with communications regarding confidential information; establish and maintain cooperative and effective working relationships; provide excellent customer service; deal tactfully and courteously with the public, outside agencies, vendors and other County staff; communicate effectively both orally and in writing; prepare clear, concise, and accurate records and reports; operate a computer and use appropriate software; coordinate the design, selection and implementation of computer and telecommunication system; establish realistic work priorities, set and meet goals within allocated resources; be flexible and adaptable to continually changing demands or situations; prepare and maintain accurate and complete records; handle multiple concurrent projects and manage priorities and tasks; work with considerable independence and initiative while exercising good judgment in recognizing scope of authority; gather, organize, analyze, and present a variety of data and information; follow workplace safety policies and procedures.
Physical Requirements/Work Environment: Work is performed primarily in an office environment including sitting at a desk working with computer equipment for prolonged periods, and travel for work purposes and occasionally works outdoors with exposure to varying weather extremes and uneven terrain; hear and communicate orally in person, on the phone and in meetings; hand/eye coordination for use of computer/office equipment and performing ergonomics assessments; visual ability to distinguish colors; regularly working with files and general office equipment; safely operate a motor vehicle. Light to moderate lifting and carrying of files; occasionally stand and walk for extended periods.
Disaster Service Workers: All San Benito County employees are designated “Disaster Service Workers” through state and local laws (CA Government Code Sec. 3100-3109 and Emergency Services Chapter 6 via adoption of local Ordinance No. 361 § 1, 2-25-75). As Disaster Service Workers, all County employees are expected to remain at work, or to report for work as soon as practicable, following significant emergency or disaster.
Selection Process: All completed applications and supplemental questionnaires will be reviewed. Depending upon the number of applicants who meet the minimum qualifications, the examination process may include a screening committee (pass/fail) and/or an oral examination (100%) which may include a written practical component to determine placement on the eligible list.
In accordance with California Government Code section 3100, et., seq., all County of San Benito employees are considered disaster service workers who may be required to report for duty, or remain on duty to address disaster service activities in the event of an emergency or disaster and are required to undertake an applicable loyalty oath.
Salary : $87,526 - $117,333
