Care Coordinator - ECM Contract

Salary : $37,065.60 - $53,019.20 Annually

Location : Throughout San Bernardino County, CA

Job Type : Full-time

Job Number : 25-ECMCC-01

Department : Arrowhead Regional Medical Center

Division : 91026-Enhanced Care Management

Opening Date : 01 / 30 / 2025

Closing Date : Continuous

The Job

San Bernardino County is recruiting for a Care Coordinator assigned to the Enhanced Care Management (ECM) program. Incumbents in this role will identify patients coming in for routine or specialty visits that are eligible to be assigned an ECM member for enhanced patient-to-provider engagement.

Duties may include, but are not limited to, the following :

• Conducts daily scrub of enrolled patients to identify patients coming into the clinic for PCP or specialty visit to assign ECM team member for engagement with patient.
• Conduct daily scrub of inpatient census list and patient alerts in Care Director to identify patients with new hospitalization or ED visit.
• Prepare and present assigned patients in SCR meetings.
• Participate in SCR meetings, serving as scribe for meeting to enter SCR notes are documented into database, keep meeting time, and ensure meeting moves along
• Build supportive working relationship with patient to fully understand patient's needs and deficits from patient's perspective,
• Conduct assessments including, but not limited to CHA andPHQ9.
• Ensure engagement attempts and completion of tasks related to metrics for assigned patients.
• Provide warm hand off to other ECM team roles as appropriate to enhance patient care.

The E nhanced Care Management (ECM) benefit is a foundational component of CalAIM. ECM is a whole-person, interdisciplinary approach to comprehensive care management that addresses the clinical and non-clinical needs of high-cost, high-need managed care members through systematic coordination of services that is community-based, interdisciplinary, high-touch, and person-centered.

The ECM program is a collaboration between the following San Bernardino County departments : Arrowhead Regional Medical Center, Department of Behavioral Health, Department of Public Health, Sheriff's, and Probation.

The contract position receives the following benefits :

CONDITIONS OF EMPLOYMENT

Appointment : This is a contract position which does not obtain status as a regular County employee. Working as a contract employee does not preclude you from applying and competing for Regular positions within the County (Refer to the County of San Bernardino website for current open recruitments).

Pre-Employment Process : Applicants selected for these positions must pass a background investigation which includes drug testing, fingerprinting, and verification of employment history. Work schedule : The work schedule is approximately 40 hours per week.

Sponsorship : San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Minimum Requirements

Candidates must possess all the following :

EDUCATION Successful completion of a Medical Assistant program. NOTE : Proof of a Medical Assistant program such as certificate or transcript is required and MUST be submitted with the application. You may attach an electronic copy to your online application -OR- email an electronic copy to EXPERIENCE Six (6) months of full-time work experience within the past two (2) years assisting medical professionals with dressings, biopsies, treatments, procedures and performing screening tests in a medical environment. Externship / internship hours completed during a Medical Assistant program count towards the six (6) month experience.

Selection Process

Application Procedure : Applications will be accepted until a sufficient number of qualified applications are received. To receive priority consideration for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire as soon as possible. Resumes will not be accepted in lieu of the application and / or supplemental questionnaire.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and / or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.

If you require technical assistance, please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.

All communications regarding the remainder of the selection process will be via email. Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment.

EEO / ADA : San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation : If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline.

Veterans' Preference : Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans' Preference points. Click HERE for information and instructions to request Veteran's Preference points.

Please click HERE for important Applicant Information and the County Employment Process .

Contract Employees

Specific benefit information can be found in the job announcement or your employment contract. Detailed benefits information can also be viewed on the County's Employee Benefits and Services Division website at

Instructions : The information on the application and your responses to the following supplemental questions will be used in a competitive evaluation of qualifications. Experience listed on this questionnaire must also be listed and fully detailed in the work experience section of your application.

Certification Do you possess a valid and current Medical Assistant certification?

Applicant Acknowledgement - Notification via email : As part of our efforts to increase efficiency and promote conservation of resources, human resources uses email to communicate with applicants. Therefore, all future communications regarding this recruitment, including applicant status and testing notifications, will be made via email. Each applicant needs their own email address. We strongly encourage you, as an applicant, to ensure that the email address you have provided us with your application is current, secure, confidential, and readily accessible to you. Adjust Spam and / or other filters so that our emails are accepted. Please carefully read any notices that we send you and follow any instructions provided in a timely manner. We will not be responsible in any way if you do not receive our emails (i.e., for the non-delivery of our emails or if you fail to check your e-mail on a timely basis).

We have become aware of an increase in Gmail's spam filter sensitivity. Due to this change, it is possible that emails coming from San Bernardino County Human Resources may be marked as spam and will not make it into your Gmail inbox.

For your convenience, the attached PDF document contains a step-by-step guide to create and apply filters within Gmail. Click this link to Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources.

Note : If you apply the filters and still do not receive emails from San Bernardino County Human Resources you can check your (Neogov) account inbox. All notifications will appear there.

Applicant Acknowledgement - Application Complete : Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all information provided prior to submitting it as you cannot update or revise it once submitted. Your submitted application will be reviewed and evaluated as is. Please do not refer to a resume or other documentation in lieu of completing the employment history section or responding to the supplemental questions; they will not be reviewed or considered.

Once your application has been successfully submitted, you will receive an onscreen confirmation and an email confirmation will be sent to the email address listed on your application. We recommend that you save and / or print these for your records. Please note : if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

Required Question

Salary : $37,066 - $53,019