Eligibility Worker Supervisor (County Promotional)

Salary :

52,020.80 - $71,552.00 AnnuallyLocation :

Throughout San Bernardino County, CAJob Type :

Full-timeJob Number :

25-05120-01Department :

Human Services - Transitional AssistanceOpening Date :

02 / 22 / 2025Closing Date :

3 / 7 / 2025 5 : 00 PM Pacific

The JobThis recruitment is only open to current San Bernardino County, Fire Department, or Special Districts employees who hold a regular, contract, extra-help, recurrent, Public Service Employee (PSE), Work Experience Program (WEX) or intern position. Former PSE, WEX, or interns are eligible to apply up to 6 months from the end of their assignment.

Your County employment must be clearly listed in in the work experience section of your application - each position must be listed separately.

Transitional Assistance Department

is recruiting for

Eligibility Worker Supervisors

who plan, organize, and supervise a unit of Eligibility Workers engaged in determining initial and continuing eligibility for public assistance programs such as CalWORKs, CalFresh, Medi-Cal, etc., in accordance with established procedures. English / Spanish bilingual candidates are highly encouraged to apply. Additional compensation is available for bilingual skills.For more detailed information, refer to the job description.EXCELLENT BENEFITS & RETIREMENT

HEALTH BENEFITSPAID TIME OFF

RETIREMENT BENEFITS

Medical & Dental : Family Coverage- Vision : Employee Coverage- Premium subsidies- Flexible Spending Account : Pre-tax account for qualified healthcare expenses- Up to 4 weeks accruable vacation with cash-out option- Accruable sick leave- 40 hours / year of Admin Leave

• 40 hours / year of Annual Leave- 15 paid holidays- Perfect Attendance Leave- Flexible Schedules, dependent upon department assignment- Generous Pension- 457(b) Deferred Compensation Plan- Retirement Medical Trust Fund- Retirement Reciprocity, dependent upon position assignmentCounty Paid Life Insurance - AD&D Insurance - DCAP Account - 529 Savings Plan - Short & Long Term

Disability - Wellness Program - Commuter Services - Employee Discounts - Annual Tuition Reimbursement

NOTE : Clicking the following link for more Employee Benefits information : SB County BBOU : GeneralCONDITIONS OF EMPLOYMENTPre-Employment :

Applicants must pass a pre-employment process, which includes fingerprinting, credit check, and / or medical exam, prior to appointment.

Travel :

Travel throughout the County may be required. Incumbents will be required to make provision for transportation.Sponsorship :

San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Minimum Requirements

Applicants must meet both the Experience and Education requirements :

Experience : Two (2) years of full-time work experience, within the past three (3) years, in a California Department of Social Services agency performing duties equivalent to those of an Eligibility Worker II or higher, determining initial and continuing eligibility for one or more of the following public assistance programs : CalWORKs, Welfare-to-Work, CalFresh, Medi-Cal, etc.

Note :

Eligibility Worker I experience is

considered qualifying and must be clearly separated on the application from time spent as a journey-level Eligibility Worker II or higher.Education :

Fifteen (15) semester units (or 23 quarter units) of college coursework in one of the following fields : behavioral / social science, business / public administration, English, math, humanities, administration of justice, or a closely related field.A list of completed coursework or legible transcripts

must

be submitted with the application if the applicant does not have an associate's degree or higher in one of the qualifying fields.Note : Completion of the San Bernardino County Management Leadership Academy (MLA) program will be accepted toward the required coursework on the basis of four (4) quarter units of credit per MLA track completed.

Education Substitution : Additional qualifying experience may substitute the education requirement on a basis ofsix (6) months of experience for fifteen (15) semester (23 quarter) units of completed college coursework in qualifying field listed above.

Qualifying degrees or coursework must be completed at a college or university accredited by any accrediting association recognized by the United States Department of Education. Degrees or coursework completed outside the U.S. must be accompanied with an evaluation report from a reputable credential evaluation service showing equivalency to degrees or coursework completed at a college or university accredited by any accrediting association recognized by the United States Department of Education.Desired QualificationsEnglish / Spanish bilingual skills are highly desirable. Incumbents receive additional compensation for verbal and written translation skills. Bilingual positions require that applicants pass written and oral language competency tests to be considered for such vacancies. High volume call center experience is also greatly desired.

Selection ProcessApplication Procedure : Please complete and submit the online employment application and supplemental questionnaire by

5 : 00 pm, Friday, March 7, 2025.

Evaluation Procedure : There will be a

competitive evaluation

of qualifications based on a review of the Application and Supplemental Questionnaire

only . It is to your advantage to provide as much relevant and detailed work experience as possible in

both

your work experience and supplemental questionnaire.Resumes will not be accepted in lieu of the application and / or supplemental questionnaire. Completing your application with statement such as "see / refer to resume" or "see attached" rather than completing your work history may affect your eligibility or competitive evaluation score.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and / or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.If you require

technical assistance , please click to review the Government Jobs , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.EEO / ADA :

San Bernardino County is an and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.

ADA Accommodation :

If you have a disability and require accommodations in the testing process, submit the within one week of a recruitment filing deadline.Veterans' Preference :

Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans' Preference points. Click for information and instructions to request Veteran's Preference points.

Please click HERE for important Applicant Information and the County Employment ProcessSupervisory Unit

The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

For a summary of benefits,

Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at

Instructions :

The information from your complete County Application and the Supplemental Questions below will be used to determine whether applicants meet the minimum requirements for this position, and will provide the basis for a

competitive evaluation

with other candidates in the selection process. It is to your advantage to provide complete, organized and detailed responses to each question. Do not refer to a resume.

All work experience listed on the Supplemental Questionnaire must also be listed in the Work Experience section of your County Application in order to be evaluated.I have read and understand the above statement.02

San Bernardino County Employment Status :

If you are

currently

employed by San Bernardino County, indicate your current position type.

Note :

Former PSE, WEX, or interns are eligible to apply up to 6 months from the end of their assignment.

RegularContractPublic Service EmployeeInternExtra-HelpRecurrentFire Department / Special DistrictsCalWORKS Subsidized Employment Program Employee (WEX)I am not currently employed by San Bernardino County.I am employed by a Temporary Employment Agency.

Experience :

Do you have two (2) years of full-time work experience, all within the past three (3) years, in a California Department of Social Services agency performing duties equivalent to those of an Eligibility Worker II or higher, determining initial and continuing eligibility for one or more of the following public assistance programs : CalWORKs, Welfare-to-Work, CalFresh, Medi-Cal, etc.?

Note : Eligibility Worker I experience is NOT considered qualifying and must be clearly separated on the application from time spent as a journey-level Eligibility Worker II or higher.

YesNo

Degree : Do you have a

completed

Associate's Degree or higher in behavioral / social science, business / public administration, English, math, humanities, administration of justice, or a closely related field?

YesNo

Education Substitution :

Will you be substituting six (6) months of additional work experience for up to fifteen (15) semester (23 quarter) units of the required education?

YesNo

Coursework :

A list of completed coursework or legible transcripts must be submitted with the application if the applicant does not have an associate's degree or higher in one of the qualifying fields.

Have you attached a list of completed coursework or legible transcripts with your application?

YesNoN / A - I have an associate's degree or higher in one of the qualifying fieldsN / A - I am substituting additional work experience for the educational requirement

Public Assistance Programs :

Indicate the public assistance programs in which you have experience determining initial and continuing eligibility (check ALL that apply) :

CalWORKsCalFreshMedi-CalGeneral ReliefFoster CareNone of the aboveOther

If you answered "Other" to the question above, provide the name and a description of the public assistance program.

If not applicable, indicate "N / A."09

Leadership :

Describe your experience as a lead or mentor, whether officially or unofficially.

If no experience, indicate "N / A."10

Customer Service :

Describe a time when you interacted with a particularly challenging customer.

If no experience, indicate "N / A."11

GEOGRAPHIC AVAILABILITY :

Indicate where you are willing to accept a job.

It is to your advantage to make three choices.

Job offers will be made in the order of your preference when possible. Failure to accept a job in a location selected will result in removal from the eligibility list.

It is your responsibility to keep Human Resources informed of any changes to your address, phone number and availability status.

My first THREE (3) choices are :

Ontario / Rancho CucamongaSan Bernardino / Colton / RedlandsFontana / RialtoYucaipaTwentynine Palms / Yucca ValleyVictorville / Hesperia / Adelanto / Apple ValleyBarstowNeedles

Applicant Acknowledgement - Notification via email :

As part of our efforts to increase efficiency and promote conservation of resources, human resources uses email to communicate with applicants. Therefore, all future communications regarding this recruitment, including applicant status and testing notifications, will be made via email. Each applicant needs their own email address. We strongly encourage you, as an applicant, to ensure that the email address you have provided us with your application is current, secure, confidential, and readily accessible to you. Adjust Spam and / or other filters so that our emails are accepted. Please carefully read any notices that we send you and follow any instructions provided in a timely manner. We will not be responsible in any way if you do not receive our emails (i.e., for the non-delivery of our emails or if you fail to check your e-mail on a timely basis).

I acknowledge that I have read, understood, and agree to the above.

We have become aware of an increase in Gmail's spam filter sensitivity. Due to this change, it is possible that emails coming from San Bernardino County Human Resources may be marked as spam and will not make it into your Gmail inbox.

For your convenience, the attached PDF document contains a step-by-step guide to create and apply filters within Gmail. Click this link to Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources.

Note :

If you apply the filters and still do not receive emails from San Bernardino County Human Resources you can check your (Neogov) account inbox. All notifications will appear there.

I understand14

Applicant Acknowledgement - Application Complete :

Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all information provided prior to submitting it as you cannot update or revise it once submitted. Your submitted application will be reviewed and evaluated as is. Please do not refer to a resume or other documentation in lieu of completing the employment history section or responding to the supplemental questions; they will not be reviewed or considered.Once your application has been successfully submitted, you will receive an onscreen confirmation and an email confirmation will be sent to the email address listed on your application. We recommend that you save and / or print these for your records. Please note : if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

I acknowledge that I have reviewed my application and understand that I will not be able to update or revise any part of it once submitted.

Required Question

Salary : $52,021 - $71,552