What are the responsibilities and job description for the IS Client Systems Specialist I/II - Part-Time (Open & Promotional) position at County of San Mateo, CA?
Salary : $103,604.80 - $154,148.80 Annually
Location : County of San Mateo, CA
Job Type : Regular
Job Number : V269H
Department : Sheriff's Office
Opening Date : 01 / 30 / 2025
Closing Date : 2 / 13 / 2025 11 : 59 PM Pacific
Bargaining Unit : 35
Description
The San Mateo County Sheriff's Office is accepting applications from qualified individuals for
IS Client Systems Specialist I / II .
IS Client Systems Specialists provide the Sheriff's Office with technical support and training on use of personal computers, peripheral equipment, and systems hardware and software; resolves computer application problems and troubleshoots hardware malfunctions; assists in maintaining and administering operating systems; provides technical support, installation, and maintenance for software, desktop computer applications, Internet / Intranet, and email systems; installs, configures, and repairs personal computer hardware and software systems; and performs related work as required.
The Ideal Candidate
The ideal candidate will be able to work independently. They will possess initial triage and troubleshooting skills and strong judgment to determine when to escalate for additional support. This position requires strong communication and customer service skills as it directly interacts with individuals using Sheriffs'-specific information systems, applications, and hardware. Strong analytical and writing skills are required to provide proper documentation and details of requests for support.
The ideal candidate will have relevant experience listed below :
- Two years of increasing responsibilities providing customer support on an IT Service Desk or IT Help Desk.
- Experience in troubleshooting system issues including database connectivity.
- Experience supporting end-users in identifying their needs and communicating technical requirements to various levels of IT staff.
- Excellent customer service skills and professionalism.
- Excellent communication skills, both orally and in writing.
- Effective multitasking and balancing between phone calls and electronic ticketing systems.
- The ability to manage changing priorities under time constraints while paying attention to detail.
- Working knowledge of Microsoft SharePoint, Microsoft Office 2016 and Office 365 suite.
- Working knowledge of Windows 10 and 11 Operating Systems, Management and Deployment.
- Knowledge of Active Directory concepts and administration.
- The ability to work independently while leveraging strong teamwork skills.
- Microsoft or other IT service-related certifications are a plus.
There is one (1) Part-Time regular vacancy in the Sheriff's Office Technology Services Division.
CLASS CHARACTERISTICS
IS Client Systems Specialist I ($49.81 - $62.31) : This is the entry-level class in the IS Client Systems Specialist series. This class performs the more routine tasks and duties assigned to positions within the series including providing remote and virtual end-point desktop computer configuration and management and performing help desk phone support for routine maintenance of systems software and hardware. Positions at this level are not expected to function with the same amount of knowledge or skill level as positions allocated to the II level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise.
IS Client Systems Specialist II ($59.29 - $74.11) : This is the journey-level class in the IS Client Systems Specialist series responsible for providing client systems, end-point configuration and management, incident management, and maintaining and troubleshooting various systems hardware, software, and peripherals. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. The work involves frequent contact with others and coordination of multiple concurrent activities. This classification is distinguished from the IS Client Systems Specialist III by the complexity and size of the systems supported and the amount of discretion exercised over problems and resolutions, as well as the latter serves as a technical leader and subject matter expert in specific area(s) and performing basic analytical work.
Positions within this classification may be further distinguished by the area of specialty.
NOTE : The eligible list created from this recruitment will be used to fill the current vacancies and could be used to fill future full-time, part-time, limited-term, and extra-help positions.
Examples Of Duties
Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the functions of the job.
Qualifications
Knowledge of :
Skill / Ability to :
Additional Qualification at the IS Client Systems Specialist II Level :
Knowledge of :
Ability to :
Education and Experience :
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be :
Education : Completion of coursework and / or training in information systems, computer science, or related field.
Experience : IS Client Systems Specialist I : One (1) year of providing technical customer service support specific to specialty area assigned which includes personal computing or mobile computing.
IS Client Systems Specialist II : Two (2) years of increasingly responsible experience, equivalent to an IS Client Systems Specialist I at the County of San Mateo, in providing technical support in the installation, maintenance, and repair of systems specific to personal or mobile computing.
Licenses and Certifications :
Some positions may require possession of, or ability to obtain, a valid California Driver's License.
Physical Demands :
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various County sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. Standing in and walking between work areas is frequently required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification frequently bend, stoop, kneel, and reach to perform assigned duties, as well as push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift and carry materials and objects up to 50 pounds with the use of proper equipment and push and pull materials and objects up to 100 pounds with the use of proper equipment.
Environmental Elements :
Employees work in an office environment with moderate levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff when providing customer support services.
Application / Examination
Open & Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, or extra-help / limited term position prior to the final filing date will receive five points added to their final passing score on this examination.
Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and / or supplemental questionnaire.
The examination process will consist of an application screening (weight : pass / fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight : 100%). Depending on the number of applicants an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in the County of San Mateo, California and applicants must participate at their own expense.
IMPORTANT : Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.
TENTATIVE RECRUITMENT TIMELINE
Final Filing Date : February 13, 2025 by 11 : 59PM PST
Application Screening : Week of February 24, 2025
Panel Interviews : Week of March 10, 2025
San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically and linguistically diverse communities.
The County of San Mateo is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.
County of San Mateo is an equal opportunity employer committed to fostering diversity, equity and inclusion at all levels.
HR Contact : Ximena Burns (XXXXX) (IS Client Systems Specialist I / II - V268 / V269)
Please visit for a complete listing of all benefits for this classification.
Benefits are offered to eligible employees of the County of San Mateo. All benefits are subject to change.
NOTE : Employees hired on or after January 1, 2013 may be subject to new Pension Reform retirement laws.
As an additional benefit, the County offers extensive training and development programs designed to improve skills and enhance career opportunities. Most programs are offered on County time at no cost to you.
County employees are also covered by the federal Social Security system and earn benefits for retirement based on salary and time worked.
IMPORTANT : Applicants for this position are required to submit responses to the supplemental questions below. Your responses will provide detailed information about your background and experience related to this position. This information will weigh heavily in the application screening by the subject matter experts and will also be used in the selection process. Answer the questions completely, paying attention to the multi-parts of the questions. While being thorough and detailed, also be concise. Your strategic use of language as well as neatness, clarity of expression, attention to detail, proper use of grammar and the ability to follow instructions will be considered in the evaluation process. A resume will not be accepted as a substitute for your responses.
Describe in detail how your education and work experience qualify you for this position. Include any certifications, training, or classes you have attended, and any special projects you have completed that have provided you with the skills and knowledge required for this position.
Describe a specific situation where you provided technical support to resolve a complex issue for an end user. Include details about the problem, the steps you took to diagnose and troubleshoot the issue, any tools or techniques used, how you communicated with the user throughout the process, the final resolutions, and any documentation you created related to this issue. Additionally, please explain how you prioritized this task alongside other responsibilities.
Please describe your approach to training and learning when faced with a task or project in which you initially have little to no prior knowledge or experience? Please provide an example from your past where you successfully tackled such a challenge and explain the specific strategies and methods you employed to acquire the necessary skills and knowledge.
Do you possess a Microsoft or other IT service-related certification?
If you answered yes to question #6, please provide the type of certification you possess.
How many years of progressively responsible experience do you have providing customer support on an IT Service Desk or Help Desk, including the installation, maintenance, and repair of systems specific to personal or mobile computing?
Please select the computer programs / software applications you have used. (Check all that apply)
Microsoft SharePoint - Considering your previous work experience, education and training, how would you rate your level of proficiency with Microsoft SharePoint? (Please note that your response may be subject to verification, and you may be tested on this application.)
Microsoft Office 2016 - Considering your previous work experience, education and training, how would you rate your level of proficiency with Microsoft Office 2016? (Please note that your response may be subject to verification, and you may be tested on this application.)
Microsoft Office 365 Suite - Considering your previous work experience, education and training, how would you rate your level of proficiency with Microsoft Office 365 Suite? (Please note that your response may be subject to verification, and you may be tested on this application.)
Windows 10 - Considering your previous work experience, education and training, how would you rate your level of proficiency with Microsoft Windows 10? (Please note that your response may be subject to verification, and you may be tested on this application.)
Windows 11 - Considering your previous work experience, education and training, how would you rate your level of proficiency with Microsoft Windows 11? (Please note that your response may be subject to verification, and you may be tested on this application.)
Microsoft Active Directory Services - Considering your previous work experience, education and training, how would you rate your level of proficiency with Microsoft Active Directory Services? (Please note that your response may be subject to verification, and you may be tested on this application.)
Required Question
Salary : $103,605 - $154,149
