Electronic Health Record Analyst III - Security & Technology - Limited Term (Open)

San Mateo County Health is seeking well-qualified individuals for the position of Electronic Health Record Analyst III to, under minimal supervision, provide direct application support and user training for Health’s electronic health record (EHR) system; direct, install and maintain EHR applications and related security and interface; support the design, development, implementation, testing, update, integration and maintenance of system configuration, and application tables; determine user, system and application needs and evaluate solutions to address needs; provide data analysis, report development, and technical assistance to system users; and perform related duties as required. This position will support Epic Security and Technology application and systems.

There is currently one limited term vacancy in the Health IT Division located in South San Francisco, CA, but may travel/drive throughout the County to perform duties of the job. This position is currently a hybrid position with both on-site and remote work.
 

The duties of the position may include, but are not limited to, the following:  

• Coordinate complex assignments involving multiple stakeholders, including software development life cycle, project planning, upgrade, build, optimization, identifying resource requirements, testing, and implementation.
• Perform in-depth analysis of security workflows, data collection, report details, and other technical issues in support of technical and business decision making efforts associated with EHR system.
• Collaborate with stakeholders to enhance the security and overall utilization of the EHR system.
• Interact with vendors and others to identify, prioritize, and recommend alternate security solutions and risk mitigation strategies.
• Assist in developing secure practices to improve configuration and documentation processes.
• Monitor system performance and troubleshoot and resolve security related issues and system errors.
• Participate in the evaluation of new security releases, test new security modules/functionalities and system upgrades.
• Identify, analyze, and recommend improvements and enhancements to operational processes, system automation, and information flows to ensure greater integration of functions within the organization.
• Design, develop, modify and implement testing processes including scripts, recording test results, facilitating end user testing and maintaining test environments.
• Facilitate and attend meetings with stakeholders to review end user and tracking and trending issues, workflow problems, system capabilities, monitoring feedback and potential system enhancement needs.
• Respond to customer/user questions and concerns and recommend solutions as needed.
• Create security classification templates to provide the appropriate level of access, while ensuring the protection of patient health information.
• Communicate with vendors regarding technical issues.
• Coordinate and participate in the review, design, configuration, and testing of new releases, upgrades, release authorizations and special updates; evaluate new functionality and manage master file changes for new features.
• Configure, test and evaluate new or changed clinical/business application functionality and workflows to meet compliance and enterprise regulatory requirements.
• Investigate, design, develop, test, and implement reports and dashboards.
• Develop and document internal procedures.
• Provide information and support to facilitate instructional training; participate in developing and/or lead training programs, curriculum and lessons including preparing training materials.
• Support systems, applications, processes and customers, and respond to queries in a timely manner.
• Provide support of application incidents reported through the help desk, including 24/7 on call coverage, as required.
• Perform related duties as assigned. 

Additional duties when designated as a Lead Worker: 

• Provide lead direction and guidance in assigning, delegating, directing, training, and reviewing the work of lower level EHR Analysts.
• Participate in the coordination of the workload of lower level EHR Analysts.
• Assume lead roles in user meetings to prioritize, review, and respond to user requests and delegate tasks, activities of lower level EHR Analysts.
• Assist in identifying timelines, resources, requirement gathering, business need assessments, training needs, vendor and stakeholder engagement needs, milestone tracking, report needs and provide guidance for other analysts.
• Serve as liaison between system users and information technology staff, vendors, and service providers for County-wide systems or applications.
• Serve as the point person for the communication and coordination of vendor engagement and communication.

 Additional duties when designated as an Advanced Specialist: 

• Spearhead projects requiring deeper workflow analysis with stakeholders across SMC Health.
• Troubleshoot and resolve complex issues involving the crossover of several legacy and EHR platforms, and crossing over several specialties/service lines, e.g., vendors, stakeholders.
• Work with business partners across the organization to align technology solutions with business strategies.
• Provide product management, support, and guidance through the software development lifecycle, including requirement gathering and analysis, design, implementation or coding, testing, deployment and maintenance.

This position will perform duties as either a lead worker or advanced specialist depending on the needs of the Health IT Division.

The ideal candidate will possess: 

• Epic certification in Security and Data Courier badge with work experience in user provisioning and provider/SER build and maintenance workflow within a hospital/clinic-based environment.
• Advanced expertise working with electronic health records, HIPAA and RBAC (Role-Based Access Controls).
• Experience working in security and technology in a healthcare setting, preferably government county health.
• Experience providing lead direction and guidance in assigning, delegating, directing, training, and reviewing the work of staff.
• Experience participating in the coordination of the workload of lower level EHR Analysts.
• Experience in lead roles in “user” meetings to prioritize, review, and respond to user requests and delegate tasks and activities.
• Ability to assist in identifying time, resource management, requirement gathering, business need assessments, training needs i.e. optimization, software updates, changes in regulatory requirements. 
• Experience as a liaison between system users and information technology staff, vendors, and service providers.
• Experience spearheading projects requiring deeper workflow analysis with stakeholders across Health.
• Demonstrated ability to troubleshoot and resolve complex security issues involving the crossover of several legacy and EHR platforms.
• Ability to work with key internal and external stakeholders to align technology solutions with business strategies.
• Ability to provide product management, support, guidance, and troubleshooting through technology lifecycle management; including utilizing appropriate escalation steps.
• Experience in implementation of new application systems.
• Demonstrated exceptional customer service skills. 
• Experience in providing consultation services to customers/end-users, with ability to document business and technical problems, and identify requirements. 
• Ability to establish and maintain effective working relationships with those encountered on the job.
• Excellent written and verbal communication skills with internal and external stakeholders to ensure needs are met.
• Self-starter with the ability to work independently and as a member of a team.
• Excellent time management skills and ability to set priorities and adjust to meet deadlines.
• Experience working in a diverse work environment including with staff who provide the care and services for patients/clients.
• Adept at learning and applying newly acquired skills on the job. 

This is a limited term, at-will position.  Limited Term Employees are assigned to assignments not to exceed three years. They receive medical and dental benefits, similar to regular employees, and a defined contribution retirement plan. The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.

Education and Experience:

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying.  A typical way to qualify is three years of information technology support experience in a healthcare operation setting, including at least one year of Epic user support experience.

License/Certification:

• If currently working in San Mateo County Health IT:  
  • Epic Certification in Security; AND
  • A second Epic Certification in a second module that would be determined by Health IT management based on business needs, within six months from hire. 
• For external candidates: 
  • Epic Certification in Security and Data Courier modules at the time of hire; OR
  • Epic Certification in Security AND in a second module that would be determined by Health IT management based on business needs within 6 months from hire.

Knowledge of:

• Electronic health record systems, specifically Epic software applications.
• Software development life cycle including requirement gathering and analysis, design, implementation or coding, testing, deployment and maintenance.
• Design, implementation, testing, updating, maintenance, evaluation, and analysis of system configuration, system setup, and application tables.
• Clinical applications and regulatory standards, a wide range of application functionality, content, and associated workflows.
• Basic supervisory principles and practices.
• Customer service principles.
• Policies, procedures, and business operations.
• Principles and procedures in project management and project management methodologies.

Skill/Ability to:

• Train and mentor staff, including effective coaching and team building.
• Translate and document complex clinical and/or business workflows.
• Interact with and work collaboratively with multidisciplinary teams and process stakeholders.
• Learn and retain knowledge of all assigned applications.
• Configure, implement, maintain, and evaluate Epic modules and platform.
• Troubleshoot application issues and system errors.
• Multi-task complex work assignments.
• Follow standards for naming and number conventions and security classifications.
• Design, modify, and implement testing process.
• Create security classification templates.
• Communicate effectively, both orally and in writing.
• Prioritize effectively and manage time efficiently.
• Lead meetings and resolve conflicts.
• Perform under pressure with tight deadlines.
• Become cross-functional in one or more applications.
• Motivate key process stakeholders.
• Travel outside the County for training.

If you are interested in being considered for this limited term position the following items must be submitted via e-mail: 

• Cover letter with responses to Supplemental Questions (maximum of 2 pages)
• Copies of current Epic certifications or certification reference information
• Resume

Supplemental Questions:
1.  Please indicate the Epic module in which you possess a current certification. Please attach a copy of your certification to your application. If you do not yet possess a current Epic module certification, please enter N/A.
2. Describe your experience working as an Epic analyst. Be sure to discuss any experience in healthcare and interoperability in an analyst role. For each experience include a) your role; b) your responsibilities; c) the setting/work environment; and d) length of time in position.
3. Describe your experience working on IT implementation projects. Be sure to discuss any projects in healthcare and/or electronic health records. For each experience include a) your role; b) your responsibilities; c) the size and scope of the project; d) communication with internal/external stakeholders; and e) the outcome(s).

Please include the words "Electronic Health Record Analyst III Application Submission" in the subject line of email submission. All submitted materials must be in a Word or PDF format.
 

Please submit the above listed materials via email to:

Rich Bailey, Interim Assistant Chief Information Officer

rbailey1@smcgov.org
 

Application materials will be reviewed as they are received, and well-qualified candidates will be contacted for an interview.

Apply immediately. Application materials will be accepted until position is filled. This posting is open on a continuous basis and selection may be made at any time within the process.

NOTE: Application materials are only accepted via e-mail. Materials sent via regular mail and/or fax will not be accepted. Submittals that do not include all required elements (cover letter with responses to supplemental questions, Epic certifications and a resume) will not be considered.

About the County

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities. 

The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work. 

The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.

Salary : $139,152 - $173,888