What are the responsibilities and job description for the Human Services Analyst II (Open and Promotional) position at County of San Mateo?
Under general supervision, the Human Services Analyst (HSA) II will provide a variety of analytical and administrative services for assigned programs in the Human Services Agency (HSA); provide program monitoring and evaluation; create data reports for presentations to boards, committees and other groups;; provide technical/ assistance to staff and contractors; and act as a liaison to other County departments and partnering agencies. Independent judgment, strong administrative and analytical skills, excellent organizational/customer service skills, the ability to function as a key member of a team and experience working with clients from diverse backgrounds is required.
The current vacancy in HSA is located in the Service Connect Reporting team within the Employment Services Branch. The ideal candidates for this position should have the following competencies:
- Ability to prepare effective, concise, and complete data reports on various issues, and evaluate program outcomes.
- Strength in analyzing and interpreting data and experience and knowledge of program evaluation that promote evidence-based and data driven outcomes.
- Familiarity with San Mateo County community-based organizations and government agencies is highly desired.
- Strong interpersonal, facilitation, analytical, public speaking and project management skills.
- Excellent oral and written communication skills.
- Flexible, deadline-driven and customer service oriented.
- Excellent organizational skills in handling multiple and competing priorities.
- Advanced skills in computer systems and applications, such as Microsoft Windows and the Microsoft Office suite (Microsoft Word, Excel, and PowerPoint).
- Ability to work independently with minimal supervision and instruction; as well as collaboratively as part of a team.
- Ability to analyze a wide variety of problems and recommend effective solutions.
The incumbent will work with multiple managers with varying levels of authority to analyze, interpret and report on various types of data.
Other duties may include, but are not limited to the following:
- Meet with and provide technical assistance to managers in reviewing program specific data; coordinate with the Business Systems Group to develop reports related to Service Connect.
- Create and distribute staffing reports, dashboards and others on-going reports to management and staff; research relevant information using multiple data systems.
- Develop, schedule and conduct data systems related trainings for staff and partners; provide technical programmatic assistance to staff and subcontractors; collect, analyze and interpret various information, develop recommendations and present findings.
- Understand and use data management systems to collect, manage, retrieve, and analyze quantitative data, present analysis and information visually as well as in writing.
- Write reports and make presentations to boards, committees and other groups; represent Service Connect and the Agency at various meetings and conferences and serve as the liaison with the state and other organizations; coordinate and conduct special events and projects.
Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify for a Human Services Analyst II is two years of experience performing journey level administrative and analytical duties in a human services or related agency.
Knowledge of: Principles and practices of public administration; principles and practices of the specific program area to which assigned; principles and practices of contract development, negotiation and monitoring; principles, practices and techniques of administrative and programmatic research and analysis; applicable federal, state and local laws, rules and regulations and County and program policies and guidelines; computer applications related to the work and office administrative practices and procedures, including records management and the operation of standard office equipment.
Skill/Ability to: Develop and evaluate proposals and negotiate contracts and agreements; develop, monitor and analyze budgets and program performance; plan, coordinate and implement administrative and programmatic research and analysis; analyze, interpret and apply various regulations and requirements; train staff in work procedures and provide technical and programmatic assistance to staff and subcontractors; plan, coordinate and conduct special events and projects; establish and maintain effective working relationships with grantors, subcontractors, County staff, elected and appointed officials, the public and others; communicate effectively, both orally and in writing; compile and analyze data, draw sound conclusions and prepare and present effective reports; exercise sound independent judgment within general policy and regulatory guidelines.
Open and Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, or extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination. Responses to the supplemental questions must be submitted in addition to our regular employment application form.A supplemental application form must be submitted in addition to our regular employment application form. Based solely on the information provided in the application materials, an application screening committee will select those applicants whose education, training and experience most closely matches the needs of the department. Those selected will be invited to a panel board examination (weight: 100%) which may include the evaluation of a written or performance exercise given immediately preceding the interview. Selected applicants will be notified of the date, time and place of the tests.
IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.
TENTATIVE RECRUITMENT SCHEDULE
Final Filing Date: Monday, April 21, 2025 at 11:59 p.m. PST
Screening Date: Tuesday, April 22, 2025
Combined Panel Interview Date: Wednesday, May 14, 2025
San Mateo County
San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.
As an employer, the County of San Mateo is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.
The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.
Analyst: Arlene Cahill (Human Services Analyst II - G231)
Salary : $92,019 - $114,962
