Library Assistant I/II - Bilingual Language Skills Preferred-Bookmobile Driver Services (Extra-Help)

Do you want to be a part of an award-winning team and work with amazing people? Apply for an Extra- Help Library Assistant - Bookmobile Driver Services position with San Mateo County Libraries where together, we build meaningful connections and inspire lifelong curiosity.
 
At San Mateo County Libraries you can make a difference in our communities through outreach. The San Mateo County Libraries Bookmobile brings library services to residents throughout San Mateo County, including unincorporated coastal communities from Montara to Pescadero, and inland locations in La Honda, Skylonda, and Kings Mountain. The Bookmobile visits area schools and communities with a collection that includes materials for children and adults in English and Spanish.  The Bookmobile also regularly supports special events, fairs, etc. throughout the County. 

San Mateo County Libraries is looking for a driver for our Bookmobile, a 35’ Bluebird bus with seating for one passenger. The driver, along with one other Bookmobile staff, will also offer customer service at all stops. Because of the diversity of the communities we serve, bilingual language skills (Mandarin, Cantonese, or Spanish) are preferred. The successful candidate must be available to work a schedule that typically includes a combination of day, evening, and regular weekend shifts. The positions are part-time and extra-help and those hired will generally work between 8 and 18 hours per week. 

THE IDEAL CANDIDATE
We are looking for an enthusiastic, customer service-oriented and flexible Library Assistant who is effective in communicating with people from a variety of backgrounds. Experience working in a library, social services, youth development, education, or early childhood setting is also highly preferred.

The ideal candidate will:

• Possess a valid California Class B Commercial Driver's License with Air Brake endorsement. Passenger endorsement a plus.
• Be flexible with a schedule that includes a combination of day, evening and weekend shifts.

 In addition, the ideal candidate will have the ability to

• Seek out opportunities to inspire with friendly customer service and actively provide opportunities for discovery, enrichment, and uplifting the community.
• Contribute innovative ideas for library programs and services in the Bookmobile and throughout SMCL. 
• Model exemplary customer service in all interactions--including in person, at a program, at outreach events, helping with library card or circulation issues, address suggestions for improvements, or otherwise ensure that our library users are uniformly welcomed.
• Use independent judgment to interpret and apply library policies and procedures.
• Thrive in a changing environment, in initiating interactions, starting conversations, and marketing the library to the community, one person at a time.

• Communicate inclusivity and cultural sensitivity and be approachable in verbal, written, and non-verbal communications.
• Work a required schedule that includes a combination of day, evening, and weekend shifts.

SALARIES
Library Assistant I: $29.99 - $33.51 hourly  
Library Assistant II: $31.64 - $39.56 hourly
 
NOTE: The Bookmobile is based out of library administration in San Mateo and has routes throughout San Mateo County. This is an extra-help, at-will assignment, paid on an hourly basis. Extra-help hours are dependent on the business needs of the department and therefore work hours may vary from week to week. 

Extra help employees shall not exceed 1,040 hours of work per fiscal year. Extra help employees are not guaranteed permanent status at the end of the assignment. 

Some extra help positions may be eligible for benefits under the Affordable Care Act. For more information, please see: ACA-Eligible Employees | County of San Mateo, CA

Knowledge of:

• Excellent customer service practices.
• Modern library services and functions. searching
• Internet skills.
• Computers and technology.
• Correct written and oral English usage.
• Basic math.

Skill/Ability to:

• Deal tactfully and effectively with a wide variety of individuals.
• Interpret and apply library procedures and policies.
• Use, and teach patrons to use, a changing variety of technologies.
• Plan, promote, and execute library programming.
• Be flexible in responding to frequent change.
• Direct and instruct volunteers.
• Understand and follow oral and written directions.
• Demonstrate accuracy and attention to detail.

Experience and Education: Qualified candidates possess any combination of education and experience that would likely provide them with the required knowledge, skills, and ability.
 

• Library Assistant I: No specific education or experience is required.
• Library Assistant II: One year of public contact and support experience in a library.

Other Requirements:  

• Must possess a current Class B Commercial Driver’s License with Air Brake endorsement. Passenger endorsement a plus.
• Must be available to work a schedule that includes a combination of days, evenings, and weekends.

This is an extra-help assignment. Anyone may apply.
 
Application Process: Applications will be reviewed by supervisors or managers; candidates successful in the application phase may be invited to participate in interviews. Vacancies may be filled at any time and qualified candidates are not automatically guaranteed to advance to the interview round.
 
Please send an email with your resume and with responses to the Supplemental Questions, to the supervisor below.

• Nicole Cuadra, Library Services Manager at cuadra@smcl.org

IMPORTANT: You must submit the following to be considered for this opportunity: 

1. Resume
2. Responses to the Supplemental Questions: 
   1. A valid California Class B Commercial Driver's License with an Air Brake endorsement is required to drive the Library Bookmobile. A Passenger endorsement is preferred but not required. 

Do you currently possess a California Class B Commercial Driver's License with an Air Brake endorsement? (Yes/No)

Do you also have a Passenger endorsement? (Yes/No)

1. If you answered 'Yes' to possessing a California Class B Commercial Driver’s License, please provide the following details:
   • License number
   • Expiration date
2. Describe a time you went above and beyond to provide excellent customer service. What was the effect on the customer?
3. Describe your professional driving experience, including relevant positions held.
4. Because of the diverse population in San Mateo County, bilingual language skills are preferred. (1) Please list any languages, other than English, in which you are fluent, and (2) if you have had opportunities to utilize your bilingual skills in a work setting, please describe your experience. (If you are not bilingual, please answer "n/a" to this question.)
5. This position requires availability for weekday, weekend, and evening shifts. Does your availability align with this requirement? (Yes/No)

This is a continuous recruitment which may close at any time. The final filing date will be posted 5 days in advance in the San Mateo County Human Resources Department.

Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process.

TENTATIVE RECRUITMENT SCHEDULE
Final Filing Date: Continuous 

About the County
San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.

The County of San Mateo, as an employer, is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

San Mateo County is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels. 

Salary : $30 - $40