What are the responsibilities and job description for the EDP Office Automation Specialist II position at County of Santa Barbara, CA?
Salary : $118,435.20 - $142,977.12 Annually
Location : Santa Barbara, CA
Job Type : Full-time
Job Number : 25-2489-01 (O)
Department : Multiple Departments
Opening Date : 02 / 26 / 2025
Closing Date : 3 / 12 / 2025 5 : 00 PM Pacific
Description
We are currently accepting applications to fill one full-time vacancy in Goleta, CA in the Santa Barbara County Employees' Retirement System (SBCERS). SBCERS' current policy requires in-office work during the new hire's probation period. Please select Santa Barbara or All Locations on your application to be considered.
We are also accepting applications to establish one employment list that will be used to fill current and future vacancies in multiple locations within the County (Santa Barbara, Santa Maria, Lompoc, etc). This job classification is also utilized by 9 different departments within the County. Please select all departments and locations you would like to be considered for current and future vacancies. If you are interested in working with the Sheriff's Office, you will need to select "All Locations" on the agency-wide and supplemental question.
About Santa Barbara County Employees' Retirement System :
The Santa Barbara County Employees' Retirement System (SBCERS) is a 401(a) Defined Benefit Plan with over $4 billion in assets. SBCERS provides pension benefits for the County of Santa Barbara and 11 additional employers, also called participating employers, and serves over 11,000 retirees, active employees, deferred members, and beneficiaries. The System is led by the Chief Executive Officer and has 20 full-time positions across five divisions, including Member Services, Information Technology, Accounting, Disability, Investments, and Administration.
To learn more about this department, please visit : Santa Barbara County Employees' Retirement System
THE POSITION :
We are seeking a highly motivated IT Administrator to join our team. Under general direction, this role provides specialized technical support of automated systems for county-wide applications. The role involves assisting in the development of associated policies and procedures, reviewing and making recommendations regarding technological advancements or changes, and performing related duties as required. Additionally, this role provides essential desktop and technical support to staff in an Office 365 environment ensuring smooth day-to-day operations, and manages IT vendor relationships, licensing, and subscription services to optimize technology resources. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and experience in IT asset management.
Ideal Candidate :
- A Bachelor of Science degree in Computer Science, Management Information Systems, or a related field.
- CISCO certification or knowledge of CISCO network environment, and / or certification as a Microsoft Certified Systems Engineer is highly desirable.
- Proficiency in Microsoft 365 Administration (Exchange, Teams, SharePoint, OneDrive, etc.).
- Experience managing IT vendors, licensing, and subscriptions.
- Strong troubleshooting skills for Windows OS, network connectivity, and common office applications.
- Familiarity with Active Directory, Azure AD, and IT security best practices.
- Ability to work independently and manage multiple tasks.
- Excellent communication and interpersonal skills to support a diverse workforce.
- IT certifications (e.g., CompTIA, Microsoft 365 Certified, CISM, CISSPPMP) are a plus.
Examples of Duties
1. End-User Support & Desktop Management
2. Vendor & Licensing Management
3. IT Security & Best Practices
4. Documentation & Process Improvement
Employment Standards
Knowledge of : needs assessment and analysis techniques; installation and testing methods for various software products and hardware on a large network (about 500 devices); general concepts of microcomputer technology and administration and related software; IBM Personal Computer (or compatible) hardware and software including (but not limited to) Operating Systems (DOS, WINDOWS, WINDOWS NT, Windows 2000, Windows 2003 and successors, and Linux), Microsoft Office products, Outlook Active Directory; networks (EtherNet); computer communications and protocols (IP); systems analysis methodology; principles of office automation systems; office procedures including business and accounting practices and equipment; training techniques; Local and Wide Area Networks (LAN / WAN) including installation, maintenance, and training; and specific applications of hardware and software for LAN / WAN systems; systems design, data structures, and development, implementation, testing, installation, and evaluation techniques for enterprise-wide software on a fairly large network (about 500 devices); and security best practices and principles, enterprise threat and vulnerability management, and concepts of firewall and other methods of systems resource protections.
Depending on assignment, certain positions in this classification may require additional knowledge of : database design, implementation, and problem resolution; and client / server applications.
Ability to : provide analysis and recommendations for application, problem resolution, and user assistance to user departments for personal computer hardware and software; consult with vendors and departments that require computer equipment; plan work, set deadlines, and communicate effectively as needed to direct special projects; train and instruct others in microcomputer use; reason with abstract concepts; gather, organize and analyze information; develop and maintain effective working relationships with co-workers, vendors and user departments; communicate effectively in oral and written formats; organize the work of self and others; respond effectively under pressure; design and develop complex, system-wide office automation and support with minimum direction; develop and communicate procedures for the implementation of complex hardware and software; and assign work and provide leadership to other technical support personnel.
Additional Requirements :
Supplemental Information
APPLICATION & SELECTION PROCESS :
Candidates must receive a percentage score of at least 70 on the Application and Supplemental Ranking to be placed on an employment list. An adjustment may be made to raw scores based on factors listed in Civil Service Rule VI. Those candidates who are successful in the selection process will have their names placed on the employment list for a minimum of three months. At the time the employment list is established, all candidates will receive an email notice of their score on the exam(s) and exact duration of the employment list.
REASONABLE ACCOMMODATIONS : The County of Santa Barbara is committed to providing reasonable accommodation to applicants. Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter listed on the job posting. We require verification of needed accommodation from a professional source, such as a Medical Provider or a learning institution.
Recruiters will communicate with applicants by e-mail during each step in the recruitment process. Applicants are reminded to check spam filters continuously during the Recruitment & Selection Process steps listed above to ensure they do not miss required deadlines.
Once a conditional offer of employment has been made, candidates will be required to successfully complete a background check, which includes a conviction history check, and satisfactory reference checks. Current or excessive use of drugs, sale of drugs, serious criminal history, or deception relating to employment history may bar employment. Appointee will be subject to a post-offer medical evaluation or examination.
The appointee must satisfactorily complete a one-year probationary period.
The Santa Barbara County Health Department requires all employees working in direct contact with patients or clients in a high-risk environment to comply with the County Health Employee Immunizations policy. This can be accomplished by providing documentation of immunizations, submitting laboratory immune titers demonstrating adequate immunity, or obtaining required vaccinations. A list of requirements, based on the specific program, will be sent at the time an offer letter is presented to the selected candidate(s) and initial documentation will be required at this time
BACKGROUND INVESTIGATION : Child Support Services and Sheriff's Office conduct a background investigation. Current or excessive use of drugs, sale of drugs, serious criminal history, or deception relating to employment history may bar employment. Other departments may require an extended background check including credit history; this is at the discretion of each department.
The following process is only used for the Sheriff's Office :
Candidates who pass a PHQ and are in the top certified group, will have their applications sent to the hiring department for consideration. Candidates who advance in the selection process will advance to the next step in the selection process and attend a selection interview with the hiring manager(s). Candidate(s) selected for a position will advance to the background process which includes the following :
Disaster Service Worker : Pursuant to Governmental Code section 3100, all employees with the County of Santa Barbara are declared to be disaster service workers subject to such disaster service. Activities as may be assigned to them by their superiors or by law.
Statement of Commitment
The County of Santa Barbara is dedicated to cultivating and sustaining an environment that exhibits equity and inclusion everywhere, and at all levels of our organization. The County believes equity is a fundamental principle that must be imbedded in policies, institutional practices and systems. The County recognizes the negative impacts of systemic racism and is committed to eliminating the barriers affecting our Black, Latinx, Indigenous, and Asian community members, as well as people of other diverse racial and ethnic backgrounds. We envision a world where society and its systems (e.g. education, criminal justice, and health care, housing the economy) are just, fair, and inclusive, enabling all people to participate and reach their full potential.
We celebrate community and employee diversity, strive for inclusion and belonging, and promote empowered participation. We aspire to build a workforce that is reflective of these values and the communities we serve. We are proud to be an equal opportunity employer and will resolutely uphold federal, California state law and / or Santa Barbara County ordinances.
We believe equity and inclusion are vital to fulfill the County's mission and to embody a culture of "One County, One Future." Expanding the full range of employee talent allows the County to deliver our best to all our community members.
We believe in the dignity and humanity of all people. We strive for a healthy and prosperous society that promotes all people having equitable access and opportunity.
APPLICATION AND SUPPLEMENTAL QUESTIONNAIRE DEADLINE : Wednesday, March 12, 2025, at 4 : 59 PM PST; Postmarks not accepted. Applications and job bulletins can be obtained 24 hours a day at www.sbcountyjobs.com.
Leza Patatanian, Talent Acquisition Analyst - LPatatanian@countyofsb.org
Retirement Plans
Health Benefits
Paid Time Off
Miscellaneous Benefits
Compensation Summary
I acknowledge that it is my responsibility as an applicant to provide sufficient information on my application to demonstrate that my education and experience meets the employment standards (minimum qualifications) for this position as detailed in the job bulletin. I further acknowledge that if the County determines that I do not meet the employment standards there will be no opportunity for me to provide additional information regarding my application after the closing date listed on the job bulletin. Therefore, I understand that before submitting a job application, it is important that I review the job bulletin thoroughly and ensure that my application clearly reflects how my education and experience meets the employment standards at the time I submit my application.
As part of the application process, a Supplemental Questionnaire must be submitted along with the standard application form. Resumes are accepted, but NOT in lieu of a completed application and supplemental questionnaire.
The Human Resources Department communicates with ALL APPLICANTS through e-mail. Please make sure your email address is entered correctly and it is current. If you feel you are not receiving your emails, please check your spam or junk inbox for our emails.
IMPORTANT INFORMATION, PLEASE READ CAREFULLY : When completing your application and supplemental questionnaire, it is important that you carefully consider all the selections you make and / or the information you provide in the following areas :
Why? If you successfully pass the supplemental questionnaire ranking, you are placed on the large employment list. Your ranking is based on the scoring of your questionnaire and the number of candidates on the list. When a department has a vacancy, we will use the large employment list, to filter based on the needs of the hiring department and the above choices you've made. For example, if the Social Services Department has a vacancy in Santa Barbara for a full -time position, then candidates who have selected the Social Services Department, Santa Barbara location, and full-time work will be pulled from the large employment list by rank order and the department will receive the top 10 candidates for consideration. When completing your application and supplemental questionnaire, be certain to select all the departments, locations, and work shifts that you are willing to be considered. Also, be certain to list any specific skills you possess, such as bilingual skills. Before submitting your application, please take time to check your selections. This is your only opportunity to make these selections.
Below is a list of Departments that utilize this job classification. Please select which department(s) you would like to be considered for current and future vacancies. Please keep in mind that during the life of the employment list, some of these departments may not have vacancies arise. This is your only opportunity to make your selection.
SBC Employees' Retirement System (SBCERS) requires 100% on-site work in the Goleta office during the probationary period (1 year). Upon successful completion of the probationary period, a flex or hybrid work schedule may be offered. Please indicate if you are willing to work 100% in-person, on-site during the probationary period of 1 year.
To be considered for this position your application must CLEARLY show how you meet each of the requirements under Employment Standards. Which Employment Standard did you clearly state on your application?
Please indicate which of the following certifications you currently hold. Make sure that you provide your certification information on your application.
If you are applying for the Information Technology, please select the followings that are applicable to your experience. Please select all that apply :
If you indicated that you have experience working with / for a public sector agency, please list the agency / agencies below (enter N / A if not applicable).
I understand that the application and my responses to the following supplemental questions will be used as a weighed, scored selection device that in addition to an evaluation of the education and experience provided on my application will determine my ranking on the employment list for this job. Do not enter "see resume" as raters will not have access to your resume and please be thorough and complete in your responses. For information on protest procedures for the supplemental questionnaire, please see Civil Service Rules 612 and 613 : https : / / www.countyofsb.org / 1444 / Civil-Service-Rules
Examination Question : Describe your experience providing desktop support in an Office 365 environment. Please do not simply refer to your application or resume. Please enter N / A if you do not have this experience.
Examination Question : Describe your experience managing IT assets, including tracking hardware, software licenses, and subscription services, and disposal. Please do not simply refer to your application or resume. Please enter N / A if you do not have this experience.
Required Question
Salary : $118,435 - $142,977
