Library Circulation Aide

Salary : $57,435.04 - $69,047.68 Annually

Location : Throughout the County of Santa Clara, CA

Job Type : Part-Time

Job Number : 25-J58-A

Department : County Library

Opening Date : 01 / 27 / 2025

Closing Date : 2 / 9 / 2025 11 : 59 PM Pacific

Bargaining Unit : 02

Description

Under direct supervision, to perform routine shelving and standardized library physical tasks, serve library patrons and assist the public, and / or to perform a variety of routine clerical circulation duties involving library books, materials, and equipment in a Community Library.

The County Library is currently recruiting for one (1) part-time Library Circulation Aide position.

NOTE : Candidates who meet the employment standards will be invited to take the online written examination tentatively scheduled for the week of February 24th.

The list established from this recruitment may be used to fill other vacancies as they occur.

Typical Tasks

• Promotes a positive image of the library in the community by providing prompt, accurate, and courteous patron assistance;
• Assists library patrons by checking books and other materials in and out by using a library computer application to enter, query, and retrieve information;
• Registers library patrons, issues library cards, and maintains patron records while exercising confidentiality;
• Promotes the library's programs and services in contacts with patrons;
• Searches for patron account exceptions and delinquencies and locates and resolves computerized circulation problems related to these functions, which include partial returns, claims returns, and damaged items;
• Answers routine questions and assists patrons in the use of library facilities, including on-line services;
• Interprets circulation policies and procedures to the public;
• Searches shelves for reserved, "claims returned," or lost books;
• Notifies patrons of overdue materials, resolves disputes on accounts, accepts and accounts for payment of overdue fines, adjusts accounts when warranted, and operates cash register;
• Handles routine patron problems and may refer complex problems to a higher-level Library Clerk or supervisor if necessary;
• Computes proper fees, accepts payments, and issues receipts;
• Sorts, shelves, shifts, and ensures library materials are correctly arranged following established procedures;
• Searches shelves for various library materials;
• Packs, unpacks, and distributes library shipments and newspapers; uses automated materials-handling system to process shipments and returned items;
• Assists in opening and closing procedures;
• May be assigned as a Disaster Service Worker, as required;
• Performs other related duties, as required.

Employment Standards

Sufficient education, training, and experience to demonstrate the possession and direct application of the following knowledge and abilities :

Training and Experience Note : The required knowledge and abilities are attained through training and experience equivalent to graduation from high school,

Six (6) months of full-time customer service work experience and / or 1000 hours of experience equivalent to a Library Page in the County of Santa Clara.

Knowledge of :

Ability to :

Physical Requirements

The County offers comprehensive first-class medical, dental, and vision benefits plans for County employees and their dependents, including plans with no deductibles, no co-pays, no co-insurance, and no prescription drug co-pays. Learn more

The County also offers generous paid time off with significant vacation, sick time, and 13 paid County holidays annually! Details are included in the with the bargaining unit applicable to the job classification.

In addition to the amazing perks above, the County also offers the additional benefits below.

Retirement Benefits

The County offers robust retirement plans including a (similar to the private sector's 401(k) plan) and the In addition to lifetime retirement income available through the CalPERS pension plan, the 457(b) Deferred Compensation plan provides a great way to save for retirement and supplement the defined benefit pension available to employees. These plans help our employees build a plan for their future and contribute to their family's long-term financial well-being.

Health Flexible Spending Account

The empowers employees to manage healthcare expenses efficiently with tax-free contributions (up to $3,200 for the 2024 calendar year). Secure tax-free solutions for your healthcare expenses and enjoy the flexibility to manage your healthcare finances effectively with the HFSA.

Dependent Care Assistance Program (DCAP)

The enables employees to utilize tax-free funds for dependent care services, facilitating a convenient and cost-effective approach for managing your dependent care expenses. The County also offers the , an employer-funded DCAP, for employees with annual income under $120,000.

Life and AD&D

The County offers life and disability benefits including , Insurance, These benefits ensure financial security and income support when you and your family need it most.

Employee Assistance Program (EAP)

The County prioritizes employee mental health and well-being and offers a top-tier through Concern providing confidential counseling sessions covering stress, anxiety, relationships, grief, as well as financial / legal services, personal coaching, child and elder care referrals, and comprehensive crisis support.

Employee Wellness

The offers free wellness programing, fitness classes and resources; including Elevate My Wellness an all-in-one platform designed to elevate your well-being journey.

Education Reimbursement

A generous program is available, including Education Reimbursement for employees seeking additional training and professional development.

NOTE : Benefit and Retirement information may vary from bargaining unit to bargaining unit. Due to changes in State Law, current pension provisions described in the union contracts are not automatically applied. Specific pension benefits for new hires who start on or after January 1, 2013 may be different than indicated in the union contracts.

Click here to access all Memoranda of Understanding and most recent Summary of Changes.

REQUIRED) Please answer the following questions. Completion of the following supplemental questions is REQUIRED and is an integral part of the evaluation process. Initially, it will be used to determine minimum qualifications. For those applicants meeting the employment standards, this information will be critical in the subsequent competitive assessment to identify those candidates to be invited to continue in the examination process. Your responses to the questions may also be reviewed and scored in a Competitive Rating evaluation process based on pre-determined rating criteria. Your answers should be as complete as possible, as no additional information will be accepted from applicants once the Competitive Rating evaluation has begun. A response of "see resume" or "see application" will deem your application incomplete. Include a detailed description of your work experience in the following format for EACH employer referenced, in each answer :

a) Employer name(s)

b) Job title(s)

c) Start / end dates of employment

d) Total hours worked per week

e) Description of task(s) performed Do you understand the requirement to provide complete answers in order to determine relevant experience for each area in question?

What is the highest level of education you have completed?

Do you have customer service work experience equivalent to a minimum of six (6) full-time months or more?

Please describe your customer service experience.Include a detailed description of your work experience in the following format : a) Employer name(s)b) Job title(s)c) Start / end dates of employmentd) Total hours worked per weeke) Description of task(s) performed

Do you have work experience equivalent to a Library Page in the County of Santa Clara?

View Library Page job spec here :

Please describe your work experience equivalent to a Library Page in the County of Santa Clara.

View Library Page job spec here :

Include a detailed description of your work experience in the following format : a) Employer name(s)b) Job title(s)c) Start / end dates of employmentd) Total hours worked per weeke) Description of task(s) performed

Are you willing to work on a part-time basis?

Are you willing to work at least one (1) night per week?

The schedule for this position is 4 - 5 days a week, 4 - 6 hours a day. Schedules will include some combination of evening and weekend work. Do you understand and are you able to work this type of schedule?

Please complete this survey carefully. Your indicated responses will determine whether or not you will be referred for a specific position (i.e., geographical location). Please place a mark next to the location(s) in which you would be willing to work.

How did you find out about this job?

If you selected an event / fair or other in the question above, please specify. If not, type N / A.

Required Question

Salary : $57,435 - $69,048