Demo

Senior Management Analyst

County of Santa Clara CA
Santa Clara, CA Full Time
POSTED ON 1/17/2025
AVAILABLE BEFORE 4/14/2025

Salary : $121,336.80 - $147,546.88 Annually

Location : Throughout the County of Santa Clara, CA

Job Type : Full-Time

Job Number : 24-B1N-C

Department : County-Wide Recruitment

Opening Date : 01 / 09 / 2025

Closing Date : 1 / 23 / 2025 11 : 59 PM Pacific

Bargaining Unit : 92

Description

Under direction, to conduct highly complex administrative, analytical, and staff studies and / or projects to assigned departmental activities; analyzes programmatic practices and procedures and makes recommendations for organizational, operational, policy, and procedural improvements in support of the management functions, practices and services or the implementation of program objectives; and to serve as a consultant to top management impacting management policy and planning activities.

NOTE : Candidates who meet the employment standards will be invited to take a written examination administered on-site. Written exams are tentatively scheduled for the week of March 3, 2025. Qualifying candidates will be notified via email with instructions for taking the examination.

Typical Tasks

  • Conducts complex and diverse organization, policy, systems and analytical studies on organization, procedures, budgetary requirements, human resources management and other related management functions;
  • Performs cost studies, conducts surveys, and conducts feasibility studies by collecting, tabulating and analyzing a wide variety of data using appropriate statistical methods to determine trends, cycles, and underlying factors;
  • Gathers data and analyzes information, and prepares reports outlining methodology, analysis recommendations related to administrative, fiscal, organizational, human resources and management issues;
  • Interviews and consults with departmental officials and employees, representatives from other organizations and groups, and the general public to give and / or secure necessary information;
  • Analyzes programmatic practices and procedures and makes recommendations for organizational, operational, policy, and procedural improvements;
  • Conducts needs analysis, feasibility studies, and evaluations for assigned projects and programs;
  • Develops, summarizes, and maintains administrative and fiscal records;
  • Develops and analyzes quantitative data for management control and evaluation purposes;
  • Prepares, recommends and presents a variety of budgetary, informational and statistical reports on a broad spectrum of specialized administrative and program related problems, through written, graphic, and oral presentations
  • Makes verbal presentations of study findings / recommendations to department and County management and boards and commissions as the assignment requires;
  • Serves as the subject expert on a departmental or County-wide basis in the area of assignment, and is accountable for proficiency in using the tools of a highly complex management analysis activity;
  • Negotiates and monitors contracts; ensures compliance with contract provisions; coordinates with service providers in the delivery of contract requirements;
  • Prepares and participates in RFP process, writes grant proposals, reports, program documentation, policies, procedures and other written materials;
  • Manages projects and develops study project plans, may conduct studies requiring inter-departmental coordination; effectively recommends study parameters and determines appropriate methodology and sources of information for assigned studies / projects;
  • Uses a variety of information applications and databases to collect, analyze and prepare reports;
  • May provide direct supervision to subordinate staff by directing the work activities; prioritizing and coordinating work assignments; reviewing work for accuracy; recommending improvements in workflow and procedures;
  • May participate in the selecting, training, motivating, and evaluating assigned staff; provides or coordinates staff training; works with employees to correct deficiencies;
  • May be assigned as a Disaster Service Worker, as required;
  • And performs other related duties as required.

Employment Standards

Sufficient education, training and experience that demonstrates the ability to perform the above typical tasks, and possession of the following knowledge and abilities.

  • Training and Experience Note : The required knowledge and abilities are acquired through training and experience equivalent to the possession of a Bachelor's degree. Relevant analytical, administrative, lead, supervisory or management experience that includes interpreting rules and regulations, gathering and analyzing data and formulating recommendations, and report writing can substitute for education on a year-for-year basis;
  • Four (4) years of experience performing analytical, administrative, lead, supervisory or management duties, which include interpreting rules and regulations, gathering and analyzing data and formulating recommendations, and report writing; one year must be at the journey level.

    Possession of a Master's degree can substitute for one (1) year of the required experience.

    Special Requirements :

  • Possession of a valid California Driver's License prior to appointment and the ability to qualify for and maintain a County Driver's Authorization.
  • Some positions may require Live Scan screening as part of the background check process.
  • Knowledge of :

  • Organizational and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies and procedures;
  • Methods of research and report preparation, writing and presentation;
  • Contracts and negotiation skills;
  • Project management and reporting requirements;
  • Staff analysis methods, study plan preparation, statistical methods applicable to management analysis;
  • Management problem solving methods;
  • Basic local governmental functions and organization;
  • Principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures;
  • Effective communication and interviewing techniques at all organizational levels of the County or other public or private agencies required for gathering, evaluating, and transmitting information;
  • English usage, grammar, spelling, vocabulary, and punctuation;
  • Modern office practices, methods, and computer equipment and applications related to the work.
  • Ability to :

  • Formulate, gather, interpret, analyze, evaluate and present a variety of financial, informational, and statistical data;
  • Reason logically and creatively and utilize a variety of analytical techniques to resolve complex and specialized managerial problems;
  • Identify and define problem areas and develop and evaluate alternatives to these complex issues;
  • Persuade, justify, and project consequences of decisions and / or recommendations;
  • Negotiate, monitor, and review contracts for compliance;
  • Prepare and present clear and concise reports;
  • Supervise and train staff in work procedures;
  • Consult with and advise administrators and other interested parties on a wide variety of issues in the subject matter specialization;
  • Gain and maintain the confidence and cooperation of those contacted during the course of work especially in sensitive relationships with representatives of departmental and other outside groups;
  • Represent management and / or act as management spokesperson in dealing with other employees, departments, boards, commissions or other outside agencies or groups;
  • Deal tactfully and persuasively with others in controversial situations;
  • Analyze policies and procedures and make recommendations to management;
  • Utilize computers and advanced computer software to analyze information;
  • Make recommendations for program and procedural modifications based on financial performance, regulatory and / or legislative changes;
  • Work independently performing complex analytical assignments and meets deadlines.
  • The County offers comprehensive first-class medical, dental, and vision benefits plans for County employees and their dependents, including plans with no deductibles, no co-pays, no co-insurance, and no prescription drug co-pays. Learn more

    The County also offers generous paid time off with significant vacation, sick time, and 13 paid County holidays annually! Details are included in the with the bargaining unit applicable to the job classification.

    In addition to the amazing perks above, the County also offers the additional benefits below.

    Retirement Benefits

    The County offers robust retirement plans including a (similar to the private sector's 401(k) plan) and the In addition to lifetime retirement income available through the CalPERS pension plan, the 457(b) Deferred Compensation plan provides a great way to save for retirement and supplement the defined benefit pension available to employees. These plans help our employees build a plan for their future and contribute to their family's long-term financial well-being.

    Health Flexible Spending Account

    The empowers employees to manage healthcare expenses efficiently with tax-free contributions (up to $3,200 for the 2024 calendar year). Secure tax-free solutions for your healthcare expenses and enjoy the flexibility to manage your healthcare finances effectively with the HFSA.

    Dependent Care Assistance Program (DCAP)

    The enables employees to utilize tax-free funds for dependent care services, facilitating a convenient and cost-effective approach for managing your dependent care expenses. The County also offers the , an employer-funded DCAP, for employees with annual income under $120,000.

    Life and AD&D

    The County offers life and disability benefits including , Insurance, These benefits ensure financial security and income support when you and your family need it most.

    Employee Assistance Program (EAP)

    The County prioritizes employee mental health and well-being and offers a top-tier through Concern providing confidential counseling sessions covering stress, anxiety, relationships, grief, as well as financial / legal services, personal coaching, child and elder care referrals, and comprehensive crisis support.

    Employee Wellness

    The offers free wellness programing, fitness classes and resources; including Elevate My Wellness an all-in-one platform designed to elevate your well-being journey.

    Education Reimbursement

    A generous program is available, including Education Reimbursement for employees seeking additional training and professional development.

    NOTE : Benefit and Retirement information may vary from bargaining unit to bargaining unit. Due to changes in State Law, current pension provisions described in the union contracts are not automatically applied. Specific pension benefits for new hires who start on or after January 1, 2013 may be different than indicated in the union contracts.

    Click here to access all Memoranda of Understanding and most recent Summary of Changes.

    Please answer the following questions. Completion of the following supplemental questions is REQUIRED for your application and is an integral part of the evaluation process. Initially, it will be used to determine minimum qualifications. For those applicants meeting the employment standards, this information will be critical in the subsequent competitive assessment to identify those candidates to be invited to continue in the examination process. Your responses to the questions may also be reviewed and scored in a Competitive Rating evaluation process based on pre-determined rating criteria. Your answers should be as complete as possible, as no additional information will be accepted from applicants once the Competitive Rating evaluation has begun. Please include the name of employer, job title, dates of employment and number of hours worked per week for questions asking about your experience. A response of "see resume" or "see application" will deem your application incomplete. Vague, incomplete or non-responsive answers could result in no or low scores in a competitive rating process. Do you understand this requirement?

    What is the highest level of education you have completed?

  • High School or GED equivalent
  • College (1 to 29 semester units / 1 to 44 quarter units)
  • College (30 to 59 semester units / 45 to 89 quarter units)
  • College (60 to 89 semester units / 90 to 134 quarter units)
  • College (90 to 119 semester units / 135 to 179 quarter units)
  • College (120 or more semester units / 180 or more quarter units)
  • Associate's Degree
  • Bachelor's Degree
  • Master's Degree
  • Doctoral Degree
  • How many years of analytical, administrative, lead, supervisory, or management work experience do you possess? Relevant experience includes interpreting rules and regulations, gathering data and formulating recommendations, and report writing.

  • No experience
  • Less than one year
  • One to less than two years
  • Two to less than three years
  • Three to less than four years
  • Four to less than five years
  • Five to less than six years
  • Six to less than seven years
  • Seven to less than eight years
  • Eight years or more
  • Describe your analytical, administrative, lead, supervisory, or management work experience. Relevant experience includes interpreting rules and regulations, gathering and analyzing data, formulating recommendations, and report writing. Include employer name(s), job title(s), dates of employment, hours worked per week, and job duties performed. If none, indicate "N / A."

    Do you possess analytical experience in any of the following competencies? Check all that apply. Be sure your application materials include supporting evidence.

  • Affordable Housing
  • Agenda Review
  • Behavioral Health
  • Budgeting
  • Business Analysis
  • Business Development
  • Business Operations
  • CalSAWS (Social Services Agency Program policy)
  • CalWin (Social Services Agency Program policy)
  • Capital Projects
  • Community Based Organizations
  • Contract Management
  • Criminal Justice
  • Crime Analysis
  • Data Analysis
  • Diversion and Reentry Services
  • Domestic Violence Prevention
  • Employee Benefits
  • Employee Timekeeping
  • Energy and Sustainability
  • Environmental Health
  • Facilities Management
  • Fleet Management
  • Forensic Accounting
  • Grant Management
  • Healthcare Finance
  • Healthcare Managed Care
  • Healthcare Process Improvement
  • Healthcare Revenue Cycle Management
  • Healthcare Supply Chain Management
  • Health Information Management Services
  • Health Plan Industry
  • Homeless Services Experience
  • Human Resources / Personnel
  • Human Services
  • Home Investment Partnerships Program (HOME)
  • Household Hazardous Waste
  • Information Systems Administration
  • Learning Management System
  • Law Enforcement
  • LGBTQ Equity
  • Marketing
  • Mental Health
  • Neighborhood Safety
  • Organizational Development
  • Policies & Procedures
  • Procurement
  • Public Health
  • Public Safety
  • Public Works
  • Social Services
  • Strategic Planning
  • Transportation
  • Training and Development
  • Parks and Recreation
  • Payroll Administration
  • Recycling and Waste Reduction
  • Travel Coordination
  • Women's Issues
  • Website Design
  • None
  • Other
  • Describe your analytical experience in the competency area(s) you selected in the previous question. Include name of competency area(s), name of employer(s), job title(s), dates of employment, number of hours worked per week, job duties performed, and the number and level of any staff supervised. If none, indicate "N / A."

    Please indicate which of the following software programs you are proficient in using. Indicate ONLY those programs in which you are proficient. The use of "proficient" in this question means frequent (weekly) usage of the specific software program accompanied by the ability to create, manipulate, merge, build, formulate, design, etc., within the program itself, indicating an advanced level of skill.

  • Accela
  • Adobe InDesign
  • AIMS
  • ANSOS
  • Apptio
  • ArcGIS
  • Ariba
  • AssetWorks
  • BidSync
  • Business Warehouse (BW) and Business Intelligence Applications for SAP
  • Buzzsaw
  • California Environmental Reporting System (CERS)
  • CalSAWS (California Statewide Automated Welfare System)
  • CalWIN (Calworks Information Network)
  • Camtasia
  • Cherwell
  • Child Support Enforcement (CSE) Computer System
  • CJIC
  • Clarity Human Services or other Homeless Management Information System
  • CMA (Content Management Application)
  • Concur / CalTravel Store
  • Corrective Action Tracking and Reporting System (CATR)
  • CUBS
  • DocuSign
  • eDisclosure
  • ELPF
  • Envision Connect
  • EPIC
  • Eventbrite
  • Filemaker Pro
  • Filing of Statement of Economic Interests Form 700
  • Illustrator
  • Integrated Disbursement and Information System (IDIS)
  • Integrated Earnings Verification System (IEVS)
  • IVOS
  • JIS (Jail Information System)
  • KRONOS
  • Lansweeper
  • LMS (Learning Management System)
  • Lotus Notes
  • MailChimp
  • MaintStar
  • MEDS (Medi-cal Eligibility Data System)
  • Microsoft Access
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Word
  • MinuteTraq
  • National Plan Provider Enumeration System
  • NEOGOV
  • Optics
  • Pathway Materials Management System
  • PeopleSoft (or other Human Capital Management System)
  • Performance Management Database
  • Photoshop
  • Power BI
  • Publisher
  • Reentry Referral Tracking
  • Samaritan
  • SAP interface to SUN CPM System
  • SAP (Systems Applications and Procurement)
  • SBP (SAP Budget and Planning)
  • ServiceLink
  • SharePoint
  • Snaggit
  • Statistical Analysis Software such as SPSS or Systat
  • Strata
  • Survey Chimp
  • TMT (Task Management Tool)
  • UniCare
  • Virtual Volunteer
  • Visio
  • Volgistics
  • VoluntEasy
  • Volunteer Event Management (VEM)
  • Volunteer Match
  • Volunteer Organizer Pro
  • Volunteer Organizer Spot
  • Volunteer Reporter (Voltsoft)
  • Word Perfect
  • None of the Above
  • For each computer application selected above, please provide the following information. You may also add applications not listed above.

    1) Name of computer application.2) Description of how the application was used in your current and / or previous position(s).If none, type N / A.

    Please complete this survey carefully. Your responses will determine whether or not you will be referred for a specific position (i.e., geographical location). Please place a mark next to the location(s) in which you would be willing to work.

  • Agriculture & Environmental Mgmt
  • Airports
  • Assessor
  • Behavioral Health Services
  • Clerk of The Board
  • Community Health Services
  • County Communications
  • Controller - Treasurer Department
  • County Clerk - Recorder
  • County Counsel
  • County Executive
  • County Library District
  • Custody Health Services
  • Dept of Child Support Services
  • Department of Correction
  • Dept of Environmental Health
  • Department of Tax and Collection
  • District Attorney
  • Emergency Medical Services
  • Employee Services Agency
  • Facilities
  • Fleet Services
  • Hospital System - Valley Medical Center
  • Hospital System - Ambulatory Services
  • Hospital System - O'Connor
  • Hospital System - Saint Louise Regional
  • Local Agency Formation Commission
  • Medical Examiner / Coroner
  • Office of Reentry Services
  • Office of Supportive Housing
  • Office of Sustainability
  • Parks & Recreation
  • Planning & Development
  • Pre-Trial Services
  • Probation
  • Procurement
  • Public Health
  • Public Defender
  • Registrar Of Voters
  • Risk Management
  • Roads Department
  • Sheriff-Doc Contract
  • Sheriff's Office
  • Social Services Agency
  • Supervisorial District 1
  • Supervisorial District 2
  • Supervisorial District 3
  • Supervisorial District 4
  • Supervisorial District 5
  • Technology Services & Solutions
  • Valley Health Plan
  • Vector Control District
  • Do you have experience in reviewing and processing provider disputes in a managed care health plan?

    Describe your experience in reviewing and processing provider disputes in managed care health plan. Include name of employer, job title, dates of employment, hours worked per week. If none, indicate N / A.

    Do you have experience in working with multiple departments within a Managed Care Health Plan?

    Describe your experience in working with multiple departments within a Managed Care Health Plan. Include name of employer, job title, dates of employment, hours worked per week. If none, indicate N / A.

    Do you have experience analyzing managed care contracts for a hospital, healthcare provider, or health plan?

    How did you find out about this job?

  • Contacted by County Recruiter
  • Contacted by a Recruitment Firm
  • County Employee Referral
  • County of Santa Clara Career Website
  • County of Santa Clara Job Interests Email Notification
  • Facebook
  • Instagram
  • LinkedIn
  • Indeed
  • Virtual Job Fair
  • In Person Job Fair
  • In-Person Networking Professional Event
  • Virtual Networking Event
  • Community Event
  • Glassdoor
  • Governmentjobs.com
  • Professional Association
  • Search Engine (Google, Bing, online search, etc.)
  • Hospital Website : SCVMC, O'Connor Hospital, St. Louise Regional Hospital Website
  • Handshake
  • Student Career Center
  • County Text Message
  • Other (Specify in the next question)
  • If you selected an event / fair or other in the question above, please specify. If not, type n / a.

    Required Question

    Salary : $121,337 - $147,547

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