Medical Services Clerk

CURRENT VACANCY IS WITHIN THE SHASTA COUNTY

HEALTH AND HUMAN SERVICES AGENCY – PUBLIC HEALTH BRANCH

ORAL EXAM IS TENTATIVELY SCHEDULED FOR APRIL 2025

RESPONSES TO SUPPLEMENTAL QUESTIONS REQUIRED

FINAL FILING DATE: APRIL 11, 2025 AT 9:00 AM

SALARY INFORMATION

$3,136 - $4,002 APPROXIMATE MONTHLY* / $18.09 - $23.08 APPROXIMATE HOURLY*

*Please refer to the appropriate Bargaining Unit Memorandum of Understanding for potential future salary increases* Please visit https://www.shastacounty.gov/personnel/page/labor-agreements-mous.

ABOUT SHASTA COUNTY

Shasta County offers all the amenities of the big city while retaining a comfortable small-town atmosphere.  With its natural beauty, affordable housing, excellent educational system, abundance of recreational opportunities, and excellent quality of life, Shasta County is a great place to live, work, and raise a family.

ABOUT THE DEPARTMENT

Health and Human Services Agency

The Shasta County Health and Human Services Agency (HHSA) partners with the community to protect and improve the health and wellbeing of Shasta County residents. HHSA is organized into four branches: Behavioral Health & Social Services, Public Health, Economic Mobility, and a centralized Administration Services. HHSA promotes optimal health for all. The frail, the abused, the mentally ill, and those without resources look to HHSA for services and resources to meet their basic needs, and to protect their health and safety. 

The Public Health Branch focuses on community-wide prevention of communicable disease, chronic disease, injury, substance abuse, family violence, and lead poisoning. Public Health helps the community develop policies and support community environments that encourage healthy behaviors. It promotes nutrition and physical activity, healthy aging, worksite wellness and healthy communities. Public Health is also where the HHSA’s emergency response unit is headquartered, and its laboratory provides testing services for Shasta and numerous other Northern California counties.

ABOUT THE POSITION

Under supervision, to perform a variety of clerical support duties in a medical division; and to do related work in a patient care and treatment area.

IDEAL CANDIDATE

The ideal candidate will have one (1) or more years of full-time experience working in a medical setting; one (1) or more years of experience using computers to register and track patient/client information; working knowledge of and/or training in common medical terminology; the ability to communicate effectively with the public and staff members; possess a valid California driver's license and able to meet Shasta County's automobile insurability requirements. The ideal candidate will possess the ability to exercise sound judgment when navigating established procedures and regulations; enter data accurately into automated systems; efficiently convey information verbally and in writing with individuals from diverse socio-economic and cultural backgrounds; establish and maintain effective working relationships; and follow written and oral directions and instructions.

DISTINQUISHING CHARACTERISTICS

This class is one of a clerical and administrative aide to a hospital unit, public health clinic, or mental health outpatient facility. Medical Services Clerks assigned to the operations desk assist in the admissions process, expedite the flow of written and oral information among appropriate personnel, and relieve health professionals of administrative detail in patient care.

It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below.

Any combination of education and experience sufficient to directly demonstrate possession and application of the following:

Knowledge of: Clerical practices and procedures; procedures and techniques involved in providing personal service for patients, and in caring for equipment and supplies; common medical terminology routinely used in reports, patient records and charts for the division to which assigned; hospital or clinic layout, routine, procedures, and policy; interviewing techniques.

Ability to: Follow technical oral and written instructions involving a considerable amount of medical terminology; interview people and evaluate the accuracy of the information given; work effectively in emergency and stress situations; type with accuracy and moderate speed; establish and maintain effective working relationships with staff personnel and the public; operate common office equipment as required by nature of assignment.

MINIMUM QUALIFICATIONS

SUPPLEMENTAL QUESTIONS

Responses to the following must be submitted with a completed application.

1. Do you have at least one year of clerical experience in a medical setting, which provided an understanding of medical terminology and familiarity with administrative procedures? Yes/No

1. If "Yes", please describe, including periods of time and organizations where you worked. If "No", please type "N/A".

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.

Employee will need the ability to sit and work in any area that is offered during outreach clinics. This can sometimes mean cold or warm areas, as well as less than ideal sitting and physical workstations.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions and outside weather conditions. The noise level in the work environment is usually moderate.

OTHER CONSIDERATIONS

• All new employees are required to have their paycheck directly deposited to a bank account.
• Some positions may require a valid California driver's license and acceptable driving record according to County policy.
• Reasonable accommodations may be made for those persons who are disabled under the Americans with Disabilities Act to perform the essential functions of the position.
• As part of the selection process, all individuals provided with a preliminary offer of employment with Shasta County will be subject to a background investigation, including a criminal history check (primarily completed through the taking of fingerprints). An image of your fingerprints will be captured and sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history, (if any), will be evaluated along with the other information received in connection with your application. Except as otherwise required by law, a criminal conviction will not necessarily disqualify you from the position. The nature of the offense, the date of the offense, the surrounding circumstances, and the relevance of the offense to the position applied for may, however, be considered. 
• Based on the results of the background investigation and criminal history check, applicants may then be provided with an offer of employment conditioned on the results of a medical examination, which includes drug/alcohol testing. 

• In accordance with Government Code Section 3100, County employees, in the event of a disaster are considered disaster workers and may be asked to respond accordingly.
• Positions in this classification are covered by a collective bargaining agreement between the County and the United Public Employees of California – General.

Shasta County Personnel will accept applications and responses to the supplemental questions until 9:00 a.m., on April 11, 2025. A Resume and/or Cover Letter will be accepted in addition to the application form but will not serve as a substitute for a completed application. It is not acceptable to complete the application with statements such as, “Refer to Resume and/or Cover Letter,” or “See Attached Resume and/or Cover Letter” the employment application must be completed in its entirety prior to submission. Incomplete applications will not be processed. Closing date postmarks or faxes will NOT be accepted. This recruitment will establish a list that may or may not be used by other departments. Prior applicants must reapply to be considered. 

Applicants will be screened and those considered best qualified will be invited to appear for an oral and/or written examination. Meeting the announced requirements does not guarantee inclusion into the selection process. Depending upon the number of applications received, the selection process may consist of additional application screening, written and/or practical exam(s), oral interview, or any combination thereof. 

Veterans' Credit:Veterans (as defined by California Government Code section 18973) who have been discharged from military service under conditions other than dishonorable and who receive a passing score on all components of the employment examinations (up to and including oral examinations) shall receive credit for an additional five points to be added to their final examination score. To be considered for this credit, a veteran MUST provide a copy of his or her discharge document (DD-214 or equivalent) and information as to the type of discharge (honorable, dishonorable, etc.) WITH THE EMPLOYMENT APPLICATION ON OR BEFORE THE FINAL FILING DATE. 

Applicants are encouraged to apply on-line at www.ShastaCountyCareers.com or submit an application to the Shasta County Personnel Office.

Arrangements may be made to accommodate applicants with disabilities. Requests for accommodations may be made to the Shasta County Personnel Office by the filing deadline posted on this bulletin. Shasta County does not discriminate on the basis of disability. If you feel you are being denied service based on a disability, our ADA Coordinator may be reached at (530) 225-5515; relay service (800) 735-2922; fax (530) 225-5345.

Shasta County will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Shasta County is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act.

SHASTA COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER

Shasta County Personnel

1450 Court Street, Suite 348; Redding, CA 96001; (530) 225-5515

Salary : $37,632 - $48,024