What are the responsibilities and job description for the Eligibility Specialist I-Bilingual Incentive (Merit) position at County of Tehama?
The Perfect Match :
Will have a strong emphasis on continuous quality improvement; strong work ethic and ability to prioritize assigned work tasks and follow through in a timely manner. Posses excellent listening skills as well as strong written/verbal communication skills; excellent customer service skills and initiative; solution based problem solving skills; experience in maintaining cooperative relations and communications with customers, management, and staff; ability to maintain a high standard of professionalism; proficiency in MS Office suite as well as basic knowledge of software and database programs.
The Eligibility Specialist classifications determine the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering; maintain current knowledge of program regulations and procedures necessary for multi-program caseload administration; initiate and process casework through automated systems; identify needs and make appropriate referrals for health, social, and/or employment services; and perform related work as required.
An Eligibility Specialist is not responsible for working with clients to attempt to resolve their personal or social problems, they are responsible to verify and grant eligibility for public assistance. Eligibility Specialists are expected to handle a high volume of deadline driven work which requires them to keep up to date on changes in rules, laws, procedures, etc. that effect processing timelines. Applicants must be able to prioritize, plan and project their work, but at the same time be flexible to changes at any moment, such as unscheduled visits from customers. It is important to understand that the actions you take as an Eligibility Specialist affect the lives of clients and their families.
CONTROVERSIAL ISSUES:
Eligibility Specialist’s may be required to take actions that conflict with your own values. An Eligibility Specialist must be able to accept customers' differences and interact with them in a non-judgmental manner.
Bilingual Candidates: Translates, interprets and otherwise communicates with members of the Spanish speaking community.
Qualifying experience or education may be combined in order to meet the above requirements. When combining education and experience; fifteen (15) semester units or twenty-two and a half (22.5) quarter units equals six months of experience.
- Equivalent to completion of the twelfth (12th) grade
License & Special Requirements:
Requires a valid California Class C driver’s license.
BILINGUAL CANDIDATES:
- Requires passing Merit Systems Bilingual Testing
- Requires written and verbal Spanish communications with clients.
HOW TO APPLY: This recruitment closes on February 28, 2025.To apply please submit your application through Merit System Services:https://www.governmentjobs.com/careers/MSS. You must click on the link, search for this job between the opening and closing dates, and submit your application. This job will only be posted between the opening and closing dates on the flyer. After filing your application you will be notified by Merit System Services as to whether or not your application met the minimum qualifications. Following the closing date those that met minimum qualifications will be contacted by the County for the next steps in the recruitment process. Only the qualified candidates will be invited to test & interview. Interviews will be held Monday, March 17, 2025.
In addition, Tehama County is establishing an eligibility list to fill future vacancies for an eligibility Specialist I (Merit) or Eligibility Specialist I - Bilingual (Merit) , as well as subsequent vacancies which occur during the life of the eligibility list.
Salary : $19 - $23
