What are the responsibilities and job description for the Quality Assurance/Community Program Manager position at County of Thurston?
JOB
Thurston County Public Health and Social Services (PHSS) is recruiting for a Quality Assurance/Community Program Manager for our Social Services Division. Are you a passionate advocate for people and communities? Do you thrive in a dynamic, fast-paced environment? We're looking for an outstanding communicator and strategic thinker to lead impactful programs that make a real difference in the lives of others. As the Quality Assurance/Community Program Manager, you'll take the lead in planning, developing, and overseeing grant-funded programs that support individuals with developmental disabilities across Thurston and Mason counties, as well as managing the Thurston County Veterans Assistance Program. You'll be at the heart of initiatives that empower our community — ensuring quality, accountability, and positive change every step of the way. If you're ready to bring your energy, leadership, and advocacy skills to a mission-driven team, we want to hear from you! Essential functions may include, but are not limited to, the following: Perform regular quality assurance reviews and provide technical assistance to contracted providers of the Supported Employment, Community Inclusion, and High School Transition ProgramsSupervise and oversee the Veterans Assistance Program staff, activities, and expendituresComplete annual or biannual on-site reviews of contracted service providers to ensure compliance with contractual requirementsReview, process, and ensure accuracy of monthly Developmental Disabilities Program billing and requests for Veterans Assistance fundsAssist with the creation of reports for community and contracted stakeholdersCompile, summarize, and extrapolate data from various sources to evaluate program and provider performanceAssist with the development of requests for proposalsDevelop, update, and amend contracts with various community agenciesPresent program updates and budgets to the governing bodiesPerform other work as required or assigned, including, but not limited to, a 24/7 response during public health emergency situations and disease outbreak investigations To view the full job classification, click here: Community Program Manager WORKING CONDITIONS: Work Environment - Quiet office setting in Olympia, WashingtonSchedule - Monday – Friday, 8:00am – 5:00pm, with the potential option of alternative or compressed schedulesTravel Requirements - Occasional local travel may be required to attend meetings or trainingsCustomer Interactions - Daily interactions with Thurston County staff and the public WHO WE ARE: Public Health and Social Services (PHSS) is Thurston County’s local health jurisdiction and human services department and is responsible for protecting the health and promoting the well-being of all people who live, work, and play in Thurston County. We value diversity and strive to foster a sense of belonging, honoring the unique experiences, cultures, skills, backgrounds, identities, and perspectives of our employees and community. As an agency actively working to address health equity, we aspire for everyone to have the opportunity to attain their highest level of health, regardless of their individual circumstances. Thurston County values the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, and responded to in ways that fully develop and utilize each person’s talents and strengths. We are dedicated to recruiting and developing a talented workforce from various cultures, lifestyles, backgrounds, and perspectives who are committed to our vision and core values. Thurston County Racial Equity and Inclusion Webpage WHAT WE OFFER OUR EMPLOYEES: Work-Life Balance: We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle.Plan For Your Future: As a member of our team, you will enjoy great employee benefits, including a retirement plan, pre-tax savings accounts, as well as comprehensive health care and dental/vision care for you and your family. Please visit Thurston County Employee Benefit Plans for more information.Paid Leave: Full-time regular employees earn paid vacation in addition to paid holidays.Robust Training Program: Employees are encouraged to attend County paid training to help them further their career, learn new skill sets, and stay on top of emerging trends in our industry. We also encourage our staff to participate in professional organizations and attend conferences.Flexible Work Schedules: Some of the options that employees may take advantage of include alternative or compressed schedules and/or remote working.Deferred Compensation: The County offers 3 voluntary deferred compensation plans for employees who would like to set aside additional deferred tax dollars into a retirement savings plan.Flexible Spending Account (FSA): Employees can take advantage of Section 125 flexible spending accounts for out-of-pocket health care and daycare expenses with pre-tax dollars.Public Service Loan Forgiveness: This is a federal program which allows full-time public service employees who have made qualifying payments for certain loans, to get their student loans repaid. Public Service Loan Forgiveness Program Why you’ll love it here: Thurston County is located between Seattle and Portland in Western Washington’s South Puget Sound Region. Perched in between the mountains and the ocean, the area boasts the perfect blend of year-round outdoor activities including boating, hiking, skiing, and more. The region is also home to the state capitol city of Olympia, known for its many restaurants, microbreweries, coffee shops, farmer’s markets, kids’ activities, history, and art events. Discover more about life in Thurston County at Experienceolympia.com. Message to potential applicants: We understand that some potential applicants are less likely to apply for jobs unless they believe they meet every one of the functions or skills listed in a job description. We are most interested in finding the best candidate for the job, and we understand that may be someone who will learn some of these skills on the job. If you are interested in this position, and meet the minimum qualifications, we encourage you to go ahead and apply! Feel free to think about how you will bring your own set of skills to the role and tell us about the potential that you hold. QUALIFICATIONS: Bachelor's degree in Business, Public Administration, Sociology, or a field related to a specific community-based program of the CountyThree (3) years of experience related to the planning, administration, and delivery of community-based services, including one (1) year of working with volunteer boards and committees and various agenciesAbility to utilize a personal computer and related software packages to perform word processing, analysis, information retrieval and trackingAbility to communicate with co-workers as well as the general publicAbility to identify funding sources and grants writing experienceAbility to oversee fiscal records and develop fiscal controlsCurrent Washington State driver's license or have requested and obtained an appropriate accommodation. DESIRED SKILLS: Knowledge of supported employment and community inclusion activities for people with intellectual and developmental disabilitiesKnowledge of quality assurance techniques and the development of quality assurance processesAbility to establish and maintain effective working relationships with community stakeholders, colleagues, elected officials, and boards of commissionAbility to communicate, negotiate, and foster inclusive and equitable relationships with diverse populationsNumerical and fiscal oversight aptitudeData analysis skillsStrong and collaborative problem-solving skillsSupervisory experience Respect and Organizational CultureCreate an environment where employees and partners can safely express needs or concerns and where employees can make and correct mistakesEffectively interact with sensitivity while working with persons from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds, and persons of all ages, gender identities, sexual orientations, and lifestylesThrive in a fast-paced, robust organization maintaining a positive work environment Communication Serve the public in a timely, complete, accurate, and professional manner while ensuring that written and verbal communication is clearly understood by othersMaintain cultural competency to support diverse perspectives in developing, implementing, and evaluating policies, programs, and services that affect the health of the communityStrong oral communication for networking and interpersonal relationshipsExcellent written communication including the ability to craft correspondence, reports, and articles or web postings with minimal grammatical and syntax errors Leadership: Supervise, motivate, and develop employees and team to become more productive and effective in achieving desired goals and career growth while encouraging employee critical reflection; able to give direction without conflictShow fairness and impartiality in interactions; is interested in employee welfare, elicits staff input where feasible; respond to staff suggestions and complaints in a sincere, sensitive, and timely manner Goal Setting and AccomplishmentUse strategic thinking and planning for goal setting and evaluationEffectively plan, organize, and manage competing priorities and challenges under pressureCreate a sense of mission by articulating and modeling confidentiality, professional values, and ethics with honesty and integrityOperate with a high degree of flexibility, initiative, attention to detail, and commitmentDelegate and use persuasion and negotiating skills for shared responsibility and acceptance of change OTHER RELATED RECRUITMENT INFORMATION: Questions about this recruitment? Please contact the hiring team at: PHSS_Hiring@co.thurston.wa.us or (360) 867-2569 This position is: NOT represented by a unionNOT eligible for overtime under the Fair Labor Standards Act (FLSA)Eligible for benefitsContingent on the ability to pass a criminal background checkFunded by Developmental Disabilities Administration County Services ContractItems requested for consideration: ApplicationResumeLetter of interestPossess a current Washington State Driver License or have an appropriate accommodation PLEASE NOTE: The candidate selected for this position is required to show proof of the following immunizations by their agreed upon start date: Measles/mumps/rubella (MMR)Tetanus, diphtheria, and pertussis (Tdap/TD) Please note: Information in this announcement is subject to change without notice at any time during the length of the job advertisement. THURSTON COUNTY IS AN EQUAL OPPORTUNITY EMPLOYERThurston County is committed to provide equal opportunity to all persons seeking or having access to its employment, services and activities, which is free from restriction based on race, sex, marital status, color, creed or religion, national origin, age, sexual orientation, including gender expression or identity, pregnancy, status as an honorably discharged veteran or military status, genetic information, or the presence of any sensory, mental or physical disability, unless based upon bona fide occupational qualifications. Applicants with disabilities who need accommodation with the application or selection process should contact Thurston County’s Human Resources, at (360) 786-5498. Those who are deaf, deaf-blind, hard of hearing or speech impaired may use the statewide relay system to reach Thurston County offices and departments to conduct their business telephonically. Relay users can simply dial 7-1-1 (or 1-800-833-6388) to connect with Washington Relay.
Thurston County Public Health and Social Services (PHSS) is recruiting for a Quality Assurance/Community Program Manager for our Social Services Division. Are you a passionate advocate for people and communities? Do you thrive in a dynamic, fast-paced environment? We're looking for an outstanding communicator and strategic thinker to lead impactful programs that make a real difference in the lives of others. As the Quality Assurance/Community Program Manager, you'll take the lead in planning, developing, and overseeing grant-funded programs that support individuals with developmental disabilities across Thurston and Mason counties, as well as managing the Thurston County Veterans Assistance Program. You'll be at the heart of initiatives that empower our community — ensuring quality, accountability, and positive change every step of the way. If you're ready to bring your energy, leadership, and advocacy skills to a mission-driven team, we want to hear from you! Essential functions may include, but are not limited to, the following: Perform regular quality assurance reviews and provide technical assistance to contracted providers of the Supported Employment, Community Inclusion, and High School Transition ProgramsSupervise and oversee the Veterans Assistance Program staff, activities, and expendituresComplete annual or biannual on-site reviews of contracted service providers to ensure compliance with contractual requirementsReview, process, and ensure accuracy of monthly Developmental Disabilities Program billing and requests for Veterans Assistance fundsAssist with the creation of reports for community and contracted stakeholdersCompile, summarize, and extrapolate data from various sources to evaluate program and provider performanceAssist with the development of requests for proposalsDevelop, update, and amend contracts with various community agenciesPresent program updates and budgets to the governing bodiesPerform other work as required or assigned, including, but not limited to, a 24/7 response during public health emergency situations and disease outbreak investigations To view the full job classification, click here: Community Program Manager WORKING CONDITIONS: Work Environment - Quiet office setting in Olympia, WashingtonSchedule - Monday – Friday, 8:00am – 5:00pm, with the potential option of alternative or compressed schedulesTravel Requirements - Occasional local travel may be required to attend meetings or trainingsCustomer Interactions - Daily interactions with Thurston County staff and the public WHO WE ARE: Public Health and Social Services (PHSS) is Thurston County’s local health jurisdiction and human services department and is responsible for protecting the health and promoting the well-being of all people who live, work, and play in Thurston County. We value diversity and strive to foster a sense of belonging, honoring the unique experiences, cultures, skills, backgrounds, identities, and perspectives of our employees and community. As an agency actively working to address health equity, we aspire for everyone to have the opportunity to attain their highest level of health, regardless of their individual circumstances. Thurston County values the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, and responded to in ways that fully develop and utilize each person’s talents and strengths. We are dedicated to recruiting and developing a talented workforce from various cultures, lifestyles, backgrounds, and perspectives who are committed to our vision and core values. Thurston County Racial Equity and Inclusion Webpage WHAT WE OFFER OUR EMPLOYEES: Work-Life Balance: We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle.Plan For Your Future: As a member of our team, you will enjoy great employee benefits, including a retirement plan, pre-tax savings accounts, as well as comprehensive health care and dental/vision care for you and your family. Please visit Thurston County Employee Benefit Plans for more information.Paid Leave: Full-time regular employees earn paid vacation in addition to paid holidays.Robust Training Program: Employees are encouraged to attend County paid training to help them further their career, learn new skill sets, and stay on top of emerging trends in our industry. We also encourage our staff to participate in professional organizations and attend conferences.Flexible Work Schedules: Some of the options that employees may take advantage of include alternative or compressed schedules and/or remote working.Deferred Compensation: The County offers 3 voluntary deferred compensation plans for employees who would like to set aside additional deferred tax dollars into a retirement savings plan.Flexible Spending Account (FSA): Employees can take advantage of Section 125 flexible spending accounts for out-of-pocket health care and daycare expenses with pre-tax dollars.Public Service Loan Forgiveness: This is a federal program which allows full-time public service employees who have made qualifying payments for certain loans, to get their student loans repaid. Public Service Loan Forgiveness Program Why you’ll love it here: Thurston County is located between Seattle and Portland in Western Washington’s South Puget Sound Region. Perched in between the mountains and the ocean, the area boasts the perfect blend of year-round outdoor activities including boating, hiking, skiing, and more. The region is also home to the state capitol city of Olympia, known for its many restaurants, microbreweries, coffee shops, farmer’s markets, kids’ activities, history, and art events. Discover more about life in Thurston County at Experienceolympia.com. Message to potential applicants: We understand that some potential applicants are less likely to apply for jobs unless they believe they meet every one of the functions or skills listed in a job description. We are most interested in finding the best candidate for the job, and we understand that may be someone who will learn some of these skills on the job. If you are interested in this position, and meet the minimum qualifications, we encourage you to go ahead and apply! Feel free to think about how you will bring your own set of skills to the role and tell us about the potential that you hold. QUALIFICATIONS: Bachelor's degree in Business, Public Administration, Sociology, or a field related to a specific community-based program of the CountyThree (3) years of experience related to the planning, administration, and delivery of community-based services, including one (1) year of working with volunteer boards and committees and various agenciesAbility to utilize a personal computer and related software packages to perform word processing, analysis, information retrieval and trackingAbility to communicate with co-workers as well as the general publicAbility to identify funding sources and grants writing experienceAbility to oversee fiscal records and develop fiscal controlsCurrent Washington State driver's license or have requested and obtained an appropriate accommodation. DESIRED SKILLS: Knowledge of supported employment and community inclusion activities for people with intellectual and developmental disabilitiesKnowledge of quality assurance techniques and the development of quality assurance processesAbility to establish and maintain effective working relationships with community stakeholders, colleagues, elected officials, and boards of commissionAbility to communicate, negotiate, and foster inclusive and equitable relationships with diverse populationsNumerical and fiscal oversight aptitudeData analysis skillsStrong and collaborative problem-solving skillsSupervisory experience Respect and Organizational CultureCreate an environment where employees and partners can safely express needs or concerns and where employees can make and correct mistakesEffectively interact with sensitivity while working with persons from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds, and persons of all ages, gender identities, sexual orientations, and lifestylesThrive in a fast-paced, robust organization maintaining a positive work environment Communication Serve the public in a timely, complete, accurate, and professional manner while ensuring that written and verbal communication is clearly understood by othersMaintain cultural competency to support diverse perspectives in developing, implementing, and evaluating policies, programs, and services that affect the health of the communityStrong oral communication for networking and interpersonal relationshipsExcellent written communication including the ability to craft correspondence, reports, and articles or web postings with minimal grammatical and syntax errors Leadership: Supervise, motivate, and develop employees and team to become more productive and effective in achieving desired goals and career growth while encouraging employee critical reflection; able to give direction without conflictShow fairness and impartiality in interactions; is interested in employee welfare, elicits staff input where feasible; respond to staff suggestions and complaints in a sincere, sensitive, and timely manner Goal Setting and AccomplishmentUse strategic thinking and planning for goal setting and evaluationEffectively plan, organize, and manage competing priorities and challenges under pressureCreate a sense of mission by articulating and modeling confidentiality, professional values, and ethics with honesty and integrityOperate with a high degree of flexibility, initiative, attention to detail, and commitmentDelegate and use persuasion and negotiating skills for shared responsibility and acceptance of change OTHER RELATED RECRUITMENT INFORMATION: Questions about this recruitment? Please contact the hiring team at: PHSS_Hiring@co.thurston.wa.us or (360) 867-2569 This position is: NOT represented by a unionNOT eligible for overtime under the Fair Labor Standards Act (FLSA)Eligible for benefitsContingent on the ability to pass a criminal background checkFunded by Developmental Disabilities Administration County Services ContractItems requested for consideration: ApplicationResumeLetter of interestPossess a current Washington State Driver License or have an appropriate accommodation PLEASE NOTE: The candidate selected for this position is required to show proof of the following immunizations by their agreed upon start date: Measles/mumps/rubella (MMR)Tetanus, diphtheria, and pertussis (Tdap/TD) Please note: Information in this announcement is subject to change without notice at any time during the length of the job advertisement. THURSTON COUNTY IS AN EQUAL OPPORTUNITY EMPLOYERThurston County is committed to provide equal opportunity to all persons seeking or having access to its employment, services and activities, which is free from restriction based on race, sex, marital status, color, creed or religion, national origin, age, sexual orientation, including gender expression or identity, pregnancy, status as an honorably discharged veteran or military status, genetic information, or the presence of any sensory, mental or physical disability, unless based upon bona fide occupational qualifications. Applicants with disabilities who need accommodation with the application or selection process should contact Thurston County’s Human Resources, at (360) 786-5498. Those who are deaf, deaf-blind, hard of hearing or speech impaired may use the statewide relay system to reach Thurston County offices and departments to conduct their business telephonically. Relay users can simply dial 7-1-1 (or 1-800-833-6388) to connect with Washington Relay.
