Assistant Member Services Manager

Position Overview: The Assistant Member Services Manager is responsible for maintaining and supporting CRL members in accordance with CRL best practices. The role involves coordinating resources and serving as a liaison to resolve member issues and implement solutions. It encompasses managing all facets of communication and marketing to members, including content management, internal and external communications, information dissemination, social media, advertising, press releases, and media requests. Additionally, the member services manager supports the executive director in achieving the company’s strategic goals.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Member Services:

·        Creates and implements strategic communication plans to effectively achieve communication objectives.

·        Collaborates and participates to ensure successful Board Meetings, CRL Pool Board Governance Conferences, Member Board Meetings, and Committee Meetings.

·        Organizes member events, webinars and meetings to educate, and enhance member engagement and member satisfaction.

·        Develops and implements member retention strategies to ensure high service standards, monitors the results of the strategies and ensures ongoing success.

·        Facilitates in member escalations, inquiries, and coordination of services and vendors. 

·        Creates, oversees, and schedules the onboarding process of new members and/or their staff members.

·        Contributes to the creation of teaching materials, handouts, news releases, pamphlets, and brochures.

Administration:

·        Leads the development of the annual reports.

·        Drafts board and committee meeting minutes. 

·        Maintains the CRL annual calendar of activities including board agenda topics.

·        Adheres to internal polices and supports the organization in achieving goals. 

·        Assists with general office administration as required.

Collaboration:

·        Partners with vendors in development of programs and resources that reflect the needs of members and CRL.

·        Works closely with cross-functional teams, including members, claim managers, underwriting, legal, actuarial, and finance.

·        Fosters strong relationships with external stakeholders.

Marketing:

·        Ensures communications are properly formatted, consistent and relevant.

·        Drafts and manages content for social media and the company website to ensure material is relevant and up to date.

·        Assists in the development, advertising, and marketing of projects and products across various media, including print and video.

·        Coordinates marketing efforts for programs at offsite events.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

·        Performs other duties as assigned.

·        Travel 20% or as required.

QUALIFICATIONS

Bachelor's degree from an accredited college or university is preferred. Property and Casualty license, Chartered Property Casualty Underwriting license, Associate in Reinsurance preferred.

Experience

Seven (7) years of property/casualty reinsurance and/or property/casualty insurance experience required.

Skills & Knowledge

·        Experience in web design and content production;

·        Experience in copywriting and editing.

·        Analytical and interpretive skills with strong attention to detail.

·        Excellent oral and written communication skills, including presentation skills.

·        Proficiency in working effectively in a team environment, when working independently and when working offsite or remotely.

·        PC literate, including Microsoft Office and other system products.

·        Excellent negotiation and communication abilities.

·        Ability to meet or exceed Performance Competencies.

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to a reasonable accommodation.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

The above is intended to describe the essential job functions, the general supplemental functions, and the essential requirements for this job's performance. It is not to be construed as an exhaustive statement of all supplemental duties, responsibilities, or nonessential requirements. The Company has the right to change, modify, suspend, interrupt, or cancel in whole or in part any job functions outlined in a job description at any time and without advance notice to the employee.

County Reinsurance Limited is an Equal Opportunity Employer and a Drug-Free Workplace.