Staff, Technical Program Management

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry from the ground up. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial, surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview:

We are seeking a highly motivated and experienced Technical Program Manager, who will deliver action-oriented data-driven insight solutions for business teams.

This person is obsessed with answering these questions –

1) What should the business team know to take the right action? and

2) What’s next?

This is a hybrid position based in Seattle, US.

Job Responsibilities:

• Stay close to our key business stakeholders, understand their visions about business growth and translate the needs into product roadmaps.
• Drive the planning of product enhancements by carefully analyzing the operation data, user feedback and competitive landscape.
• Other duties as assigned
• Create buy-in for the product vision both internally and with key external partners
• Develop detailed, crisp business requirements and user stories that can be used to create product specifications and architecture for each product and application
• Manage backlog prioritization and trade-offs among customer feedback, performance, and operational support load
• Proactively identify and resolve strategic issues that may impair the team’s ability to meet strategic, financial, and technical goals

Job Requirements:

• Bachelor's Degree in Computer Science/Engineering, Business Management, Economics, or Finance.
• 7 years of product/program management experience, with at least 2 years in an ecommerce or retail environment.
• Highly motivated, energetic, and capable of addressing issues with a strong sense of urgency
• Data-driven mindset with the ability to research and benchmark
• Proficiency and experience with Python, Power BI and SQL
• The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes
• Strong communication skills, both verbal and written

Preferred Qualifications:

• Experience in project management methodologies, business analysis, or process improvement
• Experience in scaling new tech to help business teams directly impact customers
• Masters degree in Economics or Finance

Pay & Benefits

Our compensation reflects the cost of labor across several US geographic markets. At Coupang, your base pay is one part of your total compensation.

The base pay for this position ranges from $138,000/year in our lowest geographic market to $297,000/year in our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

General Description of All Benefits

• Medical/Dental/Vision/Life, AD&D insurance
• Flexible Spending Accounts (FSA) & Health Savings Account (HSA)
• Long-term/Short-term Disability
• Employee Assistance Program (EAP) program
• 401K Plan with Company Match
• 18-21 days of the Paid Time Off (PTO) a year based on the tenure
• 12 Public Holidays
• Paid Parental leave
• Pre-tax commuter benefits
• MTV - [Free] Electric Car Charging Station

General Description of Other Compensation

“Other Compensation” includes, but is not limited to bonuses, equity, or other forms of compensation that would be offered to the hired applicant in addition to their established salary range or wage scale.

Coupang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race (including traits historically associated with race, including but not limited to hair texture and protective hair styles), color, religion, religious creed (including religious dress and grooming practices), sex or gender (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), gender identity, gender expression, sexual orientation, ,ancestry, national origin (including language use restrictions), age (40 and over), physical or mental disability, medical condition, genetic information, HIV/AIDS or Hepatitis C status, family status (including but not limited to marital or domestic partnership status), military or veteran status, use of a trained dog guide or service animal, political activities or affiliations, ancestry, citizenship, family and medical leave status, status as a victim of any violent crime, or any other characteristic or class protected by the laws or regulations in the locations where we operate.

If you need assistance and/or a reasonable accommodation in the application of recruiting process due to a disability, please contact us at usrecruiting@coupang.com.

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