What are the responsibilities and job description for the Operations Manager/BC - West Lebanon, NH position at Courier Express Global?
Courier Express provides shipping solutions across the New England area, specializing in expedited delivery. We are an Independent Service Provider for FedEx Ground and operate a number of routes within the SW territory. We are looking for a Full Time BC/Operations Manager in South Windsor, CT, that will be responsible for the pickup and delivery (P&D) operations.
Job Description:
The BC will manage a number of routes within the terminal. To do this, it will entail managing a team of drivers, working through route planning daily, strong communication with terminal management and the AO, and maintaining the proper safety and standard protocols. Ultimately, the goal is to deliver great service and exceptional results, while running an efficient operation.
Job Responsibilities:
Driver management
o Dispatch of drivers – Ensure drivers are equipped and set up for a successful day
o Contingency planning – Prepare for situations that can come up throughout the day/week, and have a plan to mitigate any fallout or risk
o Source and retain quality staff for a 7 day a week operation through recruiting and retention efforts
o This includes permanent drivers, as well as obtaining help when needed
o Ensures all contractor metrics required by FedEx are meet each and every day
o Perform pick up and deliveries when short staffed
Route planning
o Learn and be familiar with the territories covered
o Manage driver pool accordingly by assigning routes effectively
o Use DRO (Dynamic Route Optimizer) to create effective plans to manage each day’s volume of deliveries to be made
Fleet management
o Ensure thorough vehicle maintenance checks are conducted
o Ensures vehicles are in good working order
o Coordinate all necessary vehicle repairs, inspections, and maintenance activities with company staff and outside vendors or suppliers while minimizing vehicle downtime
Training and maintaining safety adherence
o Road testing candidates
o Onboarding new drivers to be ready for day 1
o Conducts safety meetings with employees, leads safety committee, and ensures safety inspections are completed
Qualifications:
- Experience with FedEx contractors is preferred
- Leadership and the ability to manage effectively
- Communicate professionally and tactfully, treating all employees and customers with the highest level of professionalism
- Ability to safely operate a truck, responsibly and comply with all DOT regulations
- Must pass drug/background screen and have clean driving record
- Experience working for FedEx
Schedule:
Monday-Sunday Availability
Job Type: Full-time
Pay: $70,000.00 - $80,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Ability to Commute:
- West Lebanon, NH 03784 (Required)
Ability to Relocate:
- West Lebanon, NH 03784: Relocate before starting work (Required)
Work Location: In person
Salary : $70,000 - $80,000